User's Manual

Appendix A – Alerts/Program Violations Model
Version: 2.3 A-5 10/15/2009
Type of Alert/Non-
Compliance
First Event Second Event* Third Event*
48 Hours
1. Operator calls
client to
determine
problem
2. Client directed
to download
same day
3. Information
included in daily
report to DA
1. Operator calls
client to
determine
problem
2. Client directed to
download same
day or sooner
depending on
frequency of last
alert
3. Client warned of
possible non-
compliance event
4. Information
included in daily
report to DA
1. Operator calls
client to
determine
problem
2. Client directed
to download
same day or
sooner
depending on
frequency of last
alert
3. Client warned of
possible non-
compliance
event
4. Notice to DA of
repeated non-
compliance
events
More Than 48 Hours
1. Operator calls
client to
determine
problem
2. Client directed
to download
same day
3. Client warned of
possible non-
compliance
event
4. Notice to DA of
repeated non-
compliance
events
1. Operator calls
client to
determine
problem
2. Client directed to
download within
four hours or to
report to office to
download
3. Notice to DA of
repeated non-
compliance
events
1. Operator calls
client to
determine
problem
2. Client directed
to download
within four
hours or to
report to office
to download
3. Notice to DA of
repeated non-
compliance
events and
request
directions