User's Manual

Appendix A – Alerts/Program Violations Model
Version: 2.3 A-3 10/15/2009
Type of Alert/Non-
Compliance
First Event Second Event* Third Event*
Communication Error/Interruption
(communication attempted but transmission problem)
24 hours
1. Operator calls
client to
determine
problem
2. Client directed
to download
same day
3. Information
included in daily
report to DA
1. Operator calls
client to
determine
problem
2. Client directed to
download same
day, either:
a. Manually
download or,
b. Come into
office
3. Client warned of
possible non-
compliance event
4. Information
included in daily
report to DA
1. Operator calls
client to
determine
problem and
determines if
home visit is
required
2. Client directed
to download
same day
3. Client warned of
possible non-
compliance
event
4. Information
included in daily
report to DA
48 hours consecutively
1. Operator calls
client to
determine
problem
2. Client directed
to download
within four
hours
3. Information
included in daily
report to DA
1. Operator calls
client to
determine
problem
2. Client directed to
download same
day or sooner
depending on
frequency of last
alert
3. Client warned of
possible non-
compliance event
4. Information
included in daily
report to DA
1. Operator calls
client to
determine
problem
2. Client directed
to download
same day or
sooner
depending on
frequency of last
alert
3. Client warned of
possible non-
compliance
event
4. Notice to DA of
repeated non-
compliance
events