User's Manual

Introduction and Overview
Version: 2.3 1 10/15/2009
Introduction and Overview
“To be or not to be…”
“…the best Service Provider or Agency you can be!”
William Shakespeare
Introduction
PURPOSE
Every company faces challenges when starting out. As you begin to set up your SCRAM
Program, you may have more questions than answers.
“How will client non-compliance events be handled as they occur?
“What organizational structure best fits my business model?”
“How is training conducted?”
“How do I inform the court if an offender violates the Participant Agreement?”
The information in this document is designed to be a “process and procedure” reference
guide as you establish your normal methods of doing business. The purpose of this guide
is to provide you with information that has facilitated other customers as they
implemented their SCRAM Program. The examples and information included in this
document should prevent you from having to re-invent the wheel or building process,
procedures, or documents with no documentary support.