Quick Reference Guide

SCRAM CAM
Quick Reference Guide
32
Wireless SCRAM Base Station
Give the client a copy of the “Install Wireless SCRAM Base Station
at Monitoring Location” quick sheet. The quick sheet is available
on the SCRAM
NET Help page.
An Installation Incomplete alert will be generated if the client
does NOT properly install the SCRAM equipment in the home. If
this occurs, hover over the
yellow Information icon for House
Arrest that appears on the client’s General page.
Resolve any installation criterion that are NOT completed:
Client parameters sent to base station – Contact the client
to again unplug and re-plug in the base station. If the
criterion is NOT set to “Yes”, instruct the client to come into
the of ce to connect the base station to your computer
using the Direct Connect USB cable so the base station can
communicate with SCRAM
NET.
Client parameters sent to bracelet – Contact the client to
come into the of ce to attach the Direct Connect device and
wake up the bracelet.
Initial baseline reading taken – Contact the client to come
into the of ce to attach the Direct Connect device and
wake up the bracelet, and connect the base station to your
computer using the Direct Connect USB cable so the base
station can communicate with SCRAM
NET.
Bracelet Strap Closed – Contact the client to come into the
of ce to re t the bracelet.
Successful call from Base Station – Contact the client to
determine why the communication method being used
(analog phone line, Internet, wireless) is not functioning
correctly.
First-found bracelet in range – Contact the client to again
unplug and re-plug in the base station and stay within the
range of the base station until the criterion is set to “Yes”.
If the criterion cannot be set to “Yes”, instruct the client to
come into the of ce to attach the Direct Connect device and
wake up the bracelet, and connect the base station to your
computer using the Direct Connect USB cable so the base
station can communicate with SCRAM
NET.