User's Manual
SCRAM GPS
Quick Reference Guide
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TROUBLESHOOTI NG
I ssue I ndication Recom m ended Action
No
Com m unication
I ndicat es t hat the
bracelet is unable to
com m unicat e with
cell t ower. On t he
Dashboard page, a
solid
red icon appears
in t he Equipm ent
colum n for t he client .
I nst ruct offender t o plug device
in for 15 m inut es.
I f com m unication failure does
not clear, inst r uct offender to
st and out side for 15 m inutes in
an at tem pt t o com m unicate wit h
cell t ower.
No Location I ndicat es t hat the
sat ellites are unable
to acquire the
offender’s bracelet
to give a current
locat ion point. On the
Dashboard page, a
solid red icon appears
in t he Locat ion
colum n for t he client .
I nst ruct offender t o st ep out side
for 15 m inutes and send a
‘Locat e Now’ com m and to t he
offender’s bracelet t hrough the
soft ware.
“N A” Battery
Status
I ndicat es t hat the
bracelet bat t ery
voltage has not
updated wit hin t he
last 2 hours. On the
Dashboard page,
the Battery icon in
the Locat or Bat t er y
colum n will display
“ NA” inside the
bat tery.
Check t he ‘Events Det ail’ window
to determ ine if the offender let
the bracelet bat t ery com plet ely
deplet e due t o lack of charging.
I f so, have offender charge the
bracelet .
I f the bracelet has been in
com m unicat ion failure for over
2 hours t hen the bracelet will go
into “ NA” bat t ery st at us.
Follow the recom m ended actions
to clear t he com m unicat ion
failur e.
Bracelet Tam per Indicat es t hat t here
was a pot ent ial
back plat e tam per.
On the Dashboard
page, a blinking red
icon appears in the
Equipm ent colum n for
the client .
Visually inspect t he bracelet for
signs of a t am per around t he
back plat e.
I f there are no signs of a
tam per, replace the back plate.
I f the back plat e fails to secure
com plet ely or the bracelet
regenerates a t am per alert
short ly after replacing the back
plat e, replace t he bracelet and
request an RMA from AMS.