Warranty

www.alcidae.com
ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND INCLUDING, BUT
NOT LIMITED TO, COMPENSATION, REIMBURSEMENT OR DAMAGES ON ACCOUNT OF THE LOSS OF
PRESENT OR PROSPECTIVE PROFITS OR FOR ANY OTHER REASON WHATSOEVER.
REFUND POLICY
The Refund Policy for returns is 15 days from shipping date on consumer electronics products from
Alcidae store only. All other units purchased from retail stores would need to follow our warranty policy.
Any return must include the following: original packaging, box, plastic bags, manuals, cords, etc. It is
subject to a 15% restocking fee. Please contact us by email at [e-mail] or call (415)936-
3628
SHIPPING POLICY (AVAILABLE IN USA ONLY)
• Shipping times are estimated in business days. Ground = 3-8 business days, 2nd Day = 2 business
days, Priority = 1 business day.
• Weekend deliveries are not available.
• Ground shipping is not available to all locations.
• We do not ship internationally
Does my billing address have to match the shipping address on file with my credit card?
Yes. For credit card verification you must enter your billing address exactly as it appears on your credit
card statement. We will not ship to another address for security reasons.
How do I order for my business or institution?
You may contact our Business to Business (B2B) Sales Department to discuss your particular corporate,
small business, health service or educational institution needs. If you are a CTO, IT specialist or business
owner please email your request to [e-mail].
Any other questions?
For other questions please call us at [phone] or email [e-mail]
Last updated December 20, 2019