Warranty

www.alcidae.com
535 Mission Street, San Francisco CA 94105 I 415.936.3628 I [e-mail]
Warranty Policy
Warranty & Returns
ONE YEAR LIMITED WARRANTY FOR NEW PRODUCTS:
Alcidae warrants its product(s) against defects in material and workmanship for a period of one (1) year
from the original purchase date (“Limited Warranty period”), and at its discretion will either (a) repair
your product with new or refurbished parts, or (b) replace with a new or a refurbished product. If the
same model is not available Alcidae will replace the unit with a similar unit at its discretion. Alcidae will
incur no liability whatsoever to provide packaging for warranty items. Upon receipt of the warrantied
item, should it be determined that the packaging is insufficient, or the unit failed by a non-manufactured
defect, Alcidae may at its discretion, void the warranty. The customer is responsible for the shipping
cost. A nominal handling fee may apply. You must contact customer service first before sending a unit in
for service; you can email us at [e-mail] or call [phone].
Upon completion of the warranty service performed, Customer will have a 90-day limited warranty or
the warranty period will be for the duration of the original warranty, whichever is greater.
90 DAYS LIMITED WARRANTY FOR REFURBISHED PRODUCTS:
Alcidae warrants Manufacturer refurbished products against defects in material or workmanship for a
period of 90 days from the original purchase date (“Limited Warranty period”), and at its discretion will
either (a) repair your product with new or refurbished parts, or (b) replace it with a refurbished product.
If the same model is not available Alcidae will replace the unit with a different unit of equal value or
upgraded model at its discretion. Alcidae will incur no liability whatsoever to provide packaging for
warranty items. Upon receipt of the warrantied item, should it be determined that the packaging is
insufficient, or the unit was NOT refurbished by Alcidae, it may at its discretion, void the warranty. The
customer is responsible for the shipping cost. A nominal handling fee does apply. You must contact
customer service first before sending a unit in for service; you can email us at [e-mail] or
call [phone]. Upon completion of the warranty service performed, Customer will have 30 days
limited warranty or warranty for the duration of the original warranty period, whichever is greater.
Alcidae does not accept nor provide warranty service for products refurbished by others.
WHAT THE WARRANTY DOES NOT COVER
Repair service, damage due to misuse, abuse, negligence or casualty (e.g., fire), acts of God (including
but not limited to lightning, flood, tornado, earthquake, or hurricane), and consumable parts (including
batteries) are not covered by this warranty. Damage from unauthorized service or modification of the
product or of any furnished component will void this warranty in its entirety. This warranty does not
include reimbursement for inconvenience, installation, loss of use, or unauthorized service. In addition,
this warranty does not cover any losses, injuries to persons, loss of property or general damages. This
warranty does not apply to any products purchased from third party sellers on eBay and other online
marketplaces. We strongly suggest that you do not buy Alcidae products from any unauthorized sellers,