User`s guide

Epygi Technologies Quadro Features on Epygi Tested IP Phones List
PAGE 72 10-Dec-12
To Put a Call on Hold
Hold: To put a call in progress on hold, press the Hold softkey on the phone keypad.
This puts the call in progress on hold. The screen displays "Call Held". While a call is on hold, you can
make a second call by dialling your desired phone number.
Please Note: Holding the call will not provide the dial-tone but it is possible to dial a number for
second call.
Resume: To resume the call on hold, press either the flash key or to retrieve the call press the
Options key, then select Retrieve Call and press the OK key or just press the
Red Phone key.
To Accept a Second Incoming Call
Answer the incoming second call by pressing the
Green Phone key. Pressing the Green Phone
button for the new incoming call automatically places the connected call on hold and answers the new
call.
To switch between the calls, use the Swap calls: press the Options softkey during the call than select
Swap calls and press the OK, it will resume the call on hold and put the current one on hold.
To terminate a second call and return to the held one, press the
Red Phone keys.
Please Note: The Reject soft key appears upon 2
nd
call arrival, this key can be used to cancel the call
pickup procedure.
To Transfer a Call
1. Blind Transfer: During an active call which should be transferred press the Hold key, this puts
the call in progress on hold. The Options soft key will appear when the call is held. Press the
Options key then select the Transfer and press the OK key. Enter the third party phone
number that the call should be transferred to and press OK or
Green Phone key to
complete the transfer of the call. The party on hold will be transferred to the called party and
you will be disconnected automatically from both calls.
Please Note: Although the dial tone is not provided when holding a call, it is available to place a
call. But if there is no available line for new call, dialling any number and pressing OK or
Green Phone key will connect to the call on hold.
Please Note: If there is a call on hold and the made or received new call should be transferred
to different destination (not to the held one) in the Option menu the Transfer to should
be selected instead of Transfer.
2. Attended (or with consultation) Transfer: During an active call which should be transferred
press the Hold key, this puts the call in on hold. The phone is turned to the state to make a new
call. Dial the phone number that the first call should be transferred to and press OK or
Green Phone key. Consult with the called party, e.g. to announce a call. To connect the held
call to the called party during a call press the Options softkey, select Transfer and press OK.
To Make a Call Conference
1. Initiate a Conference Call: To be able to make a conference it is necessary to have 2
established calls on the extension. When there are two established calls, one on hold and one
active call, during active call press the Options softkey, select Conference and press OK to join
the parties in a conference call.