SpeedTouch™ USB/330 ADSL USB Modems Setup and User’s Guide Release R3.0.
SpeedTouch™ USB/330 Setup and User’s Guide Release R3.0.
Status Change Note Short Title Copyright v4.0 PeckelbeenS STUSB/330 Setup and User’s Guide R3.0.1 (en) © 2004 THOMSON. All rights reserved. Passing on, and copying of this document, use and communication of its contents is not permitted without written authorization from THOMSON. The content of this document is furnished for informational use only, may be subject to change without notice, and should not be construed as a commitment by THOMSON.
Contents E-SIT-CTC-20030702-0003 v4.0 1 SpeedTouch™ Introduction .......................................... 5 1.1 Getting Acquainted with the SpeedTouch™.................................................... 6 1.2 SpeedTouch™ Support ....................................................................................... 7 2 SpeedTouch™ Installation ............................................ 9 2.1 Installation for MS Windows Operating Systems .......................................... 10 2.1.
4 4 SpeedTouch™ Diagnostics.......................................... 43 4.1 The SpeedTouch™ Status Icon ........................................................................ 44 4.2 The Diagnostics Application ............................................................................. 45 4.2.1 The Diagnostics Application for MS Windows........................................................................ 46 4.2.2 The Diagnostics Application for Mac OS 8.6/9.x ...............................
1 SpeedTouch™ Introduction 1 SpeedTouch™ Introduction Introduction Thank you for purchasing the SpeedTouch™USB/330 ADSL USB modem! With the award-winning SpeedTouch™ Asymmetric Digital Subscriber Line (ADSL) modem surfing the Internet will become a whole new experience. In this Setup and User’s Guide This Setup and User’s Guide will assist you in getting acquainted with the SpeedTouch™USB/330 ADSL USB modem and in getting connected quickly to the Internet.
1 SpeedTouch™ Introduction 1.1 Getting Acquainted with the SpeedTouch™ Delivery check Check your SpeedTouch™ package for the following items: • One SpeedTouch™USB or SpeedTouch™330 • 2m DSL cable (RJ11/RJ11, RJ14/RJ14) • The SpeedTouch™ Setup CD-ROM In the event of damaged or missing items, contact your product dealer for further instructions. Other materials The SpeedTouch™ Your SpeedTouch™ shipping carton may also include release notes, safety and conformity declarations and other materials.
1 SpeedTouch™ Introduction 1.2 SpeedTouch™ Support Supported Operating Systems This User’s Guide describes the installation and use of the SpeedTouch™ under the following Operating Systems (OSs): • • Microsoft Windows OSs • MS Windows 98/98SE • MS Windows Millennium • MS Windows 2000 • MS Windows XP Mac OSs • Mac OS 8.6 • Mac OS 9.x • Mac OS X v10.1, v10.2 and v10.3 Note Mac OS X v10.0 users must download the free upgrade to Mac OS X v10.
1 SpeedTouch™ Introduction 8 E-SIT-CTC-20030702-0003 v4.
2 SpeedTouch™ Installation 2 SpeedTouch™ Installation Connection methods The SpeedTouch™ supports the following connection methods: • PPP (PPPoE or PPPoA) • RFC1483 Bridged Note PPPoE connectivity for Mac OS 8.6/9.x is only supported through an external PPPoE client application. The PPPoE client application software must be provided by your Service Provider. You must select the appropriate service profile and the corresponding local setting during the installation process.
2 SpeedTouch™ Installation 2.1 Installation for MS Windows Operating Systems Introduction Supported Operating Systems This section will assist you in installing the SpeedTouch™ and preparing your PC for your Internet connectivity. One of the following OSs must be readily installed on your PC: • Microsoft Windows 98/98SE or Microsoft Windows ME • Microsoft Windows 2000 or Microsoft Windows XP You may need the MS Windows installation CD-ROM during installation.
2 SpeedTouch™ Installation 2.1.1 SpeedTouch™ Installation Previous SpeedTouch™ installations The SpeedTouch™ Setup wizard If a previous SpeedTouch™ installation resides on your computer, you are able to perform an upgrade of the existing SpeedTouch™ installation. The SpeedTouch™ Setup procedure consists of two major parts: • The driver installation procedure • The hardware installation procedure In addition it is recommended to install the Dr SpeedTouch™ application. See “2.1.
2 SpeedTouch™ Installation 4 The following window appears: Click either Install PPP USB Software or Install RFC1483 USB Software depending on your Service Provider’s specifications. 5 The following window asks you to select your local setting. Select the appropriate setting as specified by your Service Provider. 6 The Welcome to SpeedTouch™ Setup window appears: Click Next to proceed. 7 The Software License Agreement window appears: You must accept before continuing. Click Yes to accept.
2 SpeedTouch™ Installation 8 The following windows ask you to select a destination and a program folder. In most cases the proposed folders are best suited for the SpeedTouch™ driver software. Follow the instructions and click Next whenever requested. 9 The SpeedTouch™ USB Setup wizard copies SpeedTouch™ driver software to your local disk: 10 At the end of the procedure the following window appears: Click Finish to complete the installation. E-SIT-CTC-20030702-0003 v4.
2 SpeedTouch™ Installation The hardware installation procedure Proceed as follows: 1 Use the ADSL cable provided to wire the SpeedTouch™ ADSL port to your telephone wall outlet or distributed filter. 2 Insert the SpeedTouch™’s USB connector into the computer’s USB port. A USB port can be easily located, it is marked with the typical USB symbol: Note . You can also connect your SpeedTouch™ to the computer via a USB hub.
2 SpeedTouch™ Installation 2.1.2 Dr SpeedTouch™ Introduction The Dr SpeedTouch™ application allows you to diagnose and troubleshoot your SpeedTouch™. With the Dr SpeedTouch™ application you can do the following: Supported Operating Systems • View the status and performance of the SpeedTouch™ device • Run a Diagnostics program to locate a connectivity problem • Run a Troubleshooter to help you solve a connectivity problem.
2 SpeedTouch™ Installation Using Dr SpeedTouch™ By default Dr SpeedTouch™ is started automatically at boot of your system and runs in the background, i.e. minimized in the status area. To show Dr SpeedTouch™: Dr SpeedTouch™ features 1 Double-click in the status area. 2 Dr SpeedTouch™ searches your network for SpeedTouch™ devices. If more than one device is found, a list of available devices will be provided.
2 SpeedTouch™ Installation • Select the Performance tab to monitor the downstream and upstream performance. of your DSL connection: For more information on Dr SpeedTouch™ click Help in the application or press F1 for context sensitive help. E-SIT-CTC-20030702-0003 v4.
2 SpeedTouch™ Installation 2.2 Installation for Mac Operating Systems Introduction Installation 18 This section will assist you in installing the SpeedTouch™ and preparing your computer for your Internet connectivity. The installation procedure to follow depends on the Mac OS you are running. In case your computer runs: • Mac OS 8.6/9.x Proceed with “2.2.1 Installation for Mac OS 8.6/9.x” on page 19. • Mac OS X Proceed with “2.2.2 Installation for Mac OS X” on page 22. E-SIT-CTC-20030702-0003 v4.
2 SpeedTouch™ Installation 2.2.1 Installation for Mac OS 8.6/9.x Supported Operating Systems Minimum system requirements The SpeedTouch™ installation The driver installation procedure One of the following OSs must be readily installed on your computer: • Mac OS 8.6 • Mac OS 9.
2 SpeedTouch™ Installation 6 The installer copies the necessary files to your computer. 7 The following screen appears: Click OK to proceed. 8 At the end of the procedure, the following window appears: Click Restart to finish the installation and restart your computer. The hardware installation procedure After restarting your computer, proceed as follows: 1 Use the ADSL cable provided to wire the SpeedTouch™ ADSL port to your telephone wall outlet or distributed filter.
2 SpeedTouch™ Installation 5 Close the Modem control panel. A dialog box appears asking whether you want to save the changes you made: Click Save to save your changes to the configuration. As a result your SpeedTouch™ connection is installed and ready for use. The SpeedTouch™ is now prepared for connecting you to the Internet (See “3 SpeedTouch™ Internet Connectivity” on page 27). E-SIT-CTC-20030702-0003 v4.
2 SpeedTouch™ Installation 2.2.2 Installation for Mac OS X Supported Operating Systems The following OS must be readily installed on your computer: • Mac OS X v10.1, v10.2 and v10.3 Note Minimum system requirements Mac OS X v10.0 users must download the free upgrade to Mac OS X v10.1 to be able to install and use the SpeedTouch™ device. For Mac OS X v10.1: • 121 megabytes (MB) of free disk space (during installation process) For Mac OS X v10.2 and v10.3: • The SpeedTouch™ Installation 21.
2 SpeedTouch™ Installation 5 The installation window appears: Click Continue. 6 The Software License Agreement screen appears: When you click Continue, you are prompted to agree to the terms of the software license agreement. Click Agree to continue. 7 The following screen allows you to select a destination volume to install the SpeedTouch™: The installation wizard automatically highlights your OS X partition. Select the destination volume of your choice and click Continue.
2 SpeedTouch™ Installation 9 At the end of the procedure, the following window appears: Click Restart to quit the installer. The hardware installation procedure After restarting your computer, proceed as follows: 1 Use the ADSL cable provided to wire the SpeedTouch™ ADSL port to your telephone wall outlet or distributed filter. 2 Insert the SpeedTouch™'s USB connector into the computer's USB port. A USB port can be easily located, it is marked with the typical USB symbol: Note .
2 SpeedTouch™ Installation If you want to connect to the Internet via: PPP configuration • An RFC1483 connection your connection is installed and ready for use. The SpeedTouch™ is now prepared for connecting you to the Internet (See “3.2 Internet Sessions via an RFC1483 Bridged Connection” on page 36). • A PPP connection some additional configuration is required (see below). If you are installing a PPP connection some additional configuration is required.
2 SpeedTouch™ Installation 7 Click the Modem tab. This panel shows the modem configuration: Select SpeedTouch™ USB Modem in the Modem list and leave the other modem settings unchanged. 8 Run through all panels again to check whether all configurations are correctly done as described above and click Apply Now to apply the settings. Note To prevent further changes you can click to secure your settings. From then on changes are only possible after providing the Administrator password.
3 SpeedTouch™ Internet Connectivity 3 SpeedTouch™ Internet Connectivity Introduction The SpeedTouch™ supports two connection protocol models: • A PPP (PPPoE or PPPoA) connection See “3.1 Internet Sessions via a PPP Connection” on page 28 for more information. • An RFC1483 Bridged connection See “3.2 Internet Sessions via an RFC1483 Bridged Connection” on page 36 for more information.
3 SpeedTouch™ Internet Connectivity 3.1 Internet Sessions via a PPP Connection Introduction The SpeedTouch™ supports both most popular connection methods: • PPP over ATM (PPPoA) • PPP over Ethernet (PPPoE) The connection method depends on the selected local setting during the installation process and should correspond with the ISP’s requirements. 28 E-SIT-CTC-20030702-0003 v4.
3 SpeedTouch™ Internet Connectivity 3.1.1 PPP Sessions for MS Windows Starting a PPP session Proceed as follows: 1 Double-click the SpeedTouch™ Dial-up icon on your desktop: Note You can also access the SpeedTouch™ Dial-up application via Start > (All) Programs > SpeedTouch™ USB > SpeedTouch™ Dial-up. 2 As a result the SpeedTouch™ Dial-up window appears: 3 If needed, enter user name and password for your user account at the Service Provider.
3 SpeedTouch™ Internet Connectivity Network connection icon on the status area While you are connected, you can find the network connection icon showing two PCs connected to each other in the system tray’s status area: The network connection icon itself symbolizes activity on the connection: • A flashing “Front” PC symbolizes upstream (TX) link activity (from your local PC towards the remote device).
3 SpeedTouch™ Internet Connectivity Configuring multiple entries In case you have more than one account, and/or multiple SpeedTouch™ devices connected to your PC, you can create multiple Dial-Up Networking (DUN) entries for the SpeedTouch™, with specific credentials, properties and home web page.
3 SpeedTouch™ Internet Connectivity 3.1.2 PPPoA Sessions for Mac OS 8.6/9.x Note Starting a PPPoA session For PPPoE session connectivity, see “3.2 Internet Sessions via an RFC1483 Bridged Connection” on page 36. Proceed as follows: 1 In the control strip, click the Remote Access icon and select Open Remote Access: 2 As a result the Remote Access window appears: 3 Enter user name and password for your user account at the Service Provider.
3 SpeedTouch™ Internet Connectivity Terminating a PPPoA session To release a remote access connection, click the Remote Access icon in the control strip, and select Disconnect: As a result the connection is released. No Internet connectivity exists anymore. E-SIT-CTC-20030702-0003 v4.
3 SpeedTouch™ Internet Connectivity 3.1.3 PPP Sessions for Mac OS X Starting a PPP session Proceed as follows: 1 Click the Internet Connect dockling. Note 2 If the Internet Connect dockling is not available, go to the Applications folder on the system startup disk and double-click Internet Connect. The following window appears: Make sure SpeedTouch™ USB is selected. 3 If needed, enter user name (or account name) and password for your user account at the Service Provider. 4 Click Connect.
3 SpeedTouch™ Internet Connectivity Terminating a PPP session Proceed as follows: 1 Click the Internet Connect dockling. Note 2 If the Internet Connect dockling is not available, go to the Applications folder on the system startup disk and double-click Internet Connect. The following window appears: Make sure SpeedTouch™ USB is selected. 3 Click Disconnect. The connection is released. As a result no Internet connectivity exists anymore. E-SIT-CTC-20030702-0003 v4.
3 SpeedTouch™ Internet Connectivity 3.2 Internet Sessions via an RFC1483 Bridged Connection Connectivity Dial -in clients The RFC1483 Bridged connection offers two connectivity scenario’s: • IEEE802.1D Transparent Bridging This connection provides instant access without the need of “opening” a connection. Although not required for making a physical connection to your Service Provider, you may have to enter your credentials (user name and password) via an ISP logon web page.
3 SpeedTouch™ Internet Connectivity 3.2.1 Using an MS Windows XP BroadBand Connection. Configuring a broadband connection Proceed as follows: 1 On the Start menu, click (Settings >) Control Panel. 2 The Control Panel window appears. Go to (Network and Internet Connections >) Network Connections. 3 In the Network Tasks menu, click Create a new connection. The New Connection Wizard appears: Click Next to continue.
3 SpeedTouch™ Internet Connectivity 6 In the next window, select Connect using a broadband connection that requires a user name and password: Click Next to continue. 7 In the next window, give a name to the connection you are creating, e.g. MyISP: 8 In the next window, select whether the connection is available to any user or only to yourself: Note 38 If you want to share this connection with other users you must select Anyone’s use. E-SIT-CTC-20030702-0003 v4.
3 SpeedTouch™ Internet Connectivity 9 In the next window, fill in the Internet account information. This information should be provided by your service provider: 10 At the end of the configuration the following window appears: Click Finish to complete the configuration. The Connect MyISP window (see below) appears. Starting a broadband Internet session Proceed as follows: 1 On the Start menu, point Connect To and click the name of the connection you’ve created e.g. MyISP.
3 SpeedTouch™ Internet Connectivity 5 As soon as the connection is established, the connection message box and dial-up window are minimized into a DUN icon in the system tray: You can open your web browser and surf the Internet. Terminating a broadband Internet session Proceed as follows: 1 On the Start menu, point Connect To and click the name of the connection you’ve created e.g. MyISP. Note If you are using the classic Start menu go to Start > Settings > Network (and Dial-up) connections > MyISP.
3 SpeedTouch™ Internet Connectivity 3.2.2 Using the Mac OS X PPPoE Dial-in Client Configuring a broadband connection Proceed as follows: 1 On the Apple menu, click System Preferences. 2 The System Preferences window appears. Click the Network icon. 3 The Network window appears. Make sure Ethernet Adaptor (enx) is selected in the Show list and click the PPPoE tab: 4 Select the Connect using PPPoE check box. 5 Enter the Account Name and Password provided by your Service Provider.
3 SpeedTouch™ Internet Connectivity Starting a broadband Internet session Proceed as follows: 1 Click the Internet Connect dockling. Note 2 If the Internet Connect dockling is not available, go to the Applications folder on the system startup disk and double-click Internet Connect. The following window appears: Make sure Ethernet Adaptor (enx) is selected. 3 If needed, enter user name and password for your user account at the Service Provider. 4 Click Connect.
4 SpeedTouch™ Diagnostics 4 SpeedTouch™ Diagnostics Introduction This section describes the SpeedTouch™ Diagnostics tool. This Diagnostics tool is installed during the installation of the SpeedTouch™ drivers and allows you to view specific information on the various layers the SpeedTouch™ uses to transmit or receive information over the Asymmetric Digital Subscriber Line (ADSL) link. E-SIT-CTC-20030702-0003 v4.
4 SpeedTouch™ Diagnostics 4.1 The SpeedTouch™ Status Icon SpeedTouch™ Status Icon SpeedTouch™ status icon colors As soon as your SpeedTouch™ is installed, a SpeedTouch™ status icon is displayed: • For MS Windows OSs the SpeedTouch™ status icon is found on the status area. • For Mac OS 8.6/9.x the SpeedTouch™ status icon is found in the control strip. • For Mac OS X the SpeedTouch™ status icon is found in the dock.
4 SpeedTouch™ Diagnostics 4.2 The Diagnostics Application Introduction E-SIT-CTC-20030702-0003 v4.0 The Diagnostics application allows you to overview specific information on the various layers the SpeedTouch™ uses to transmit or receive information over the Asymmetric Digital Subscriber Line (ADSL) link.
4 SpeedTouch™ Diagnostics 4.2.1 The Diagnostics Application for MS Windows Opening the Diagnostics window Double-click the SpeedTouch™ Status icon in the status area to open the SpeedTouch™ Diagnostics window. Note Diagnostics window Opening the SpeedTouch™ Diagnostics, pops up the following window: Note Left box figures You can also access the SpeedTouch™ Diagnostics via Start > (All) Programs > SpeedTouch™ USB > SpeedTouch™ USB Diagnostics.
4 SpeedTouch™ Diagnostics Basic data Throughput bars In case the SpeedTouch™ has established ADSL line synchronization, the following data are displayed: Data Description Bytes Sent Shows the total number of sent bytes since ADSL link synchronization. Bytes Received Shows the total number of received bytes since ADSL link synchronization.
4 SpeedTouch™ Diagnostics Properties menu Properties options 48 Left-click the upper-left corner of the SpeedTouch™ USB Diagnostics window or rightclick the SpeedTouch™ status icon and click Properties to open the Properties window: Following Property options are available: Field Description Screen update Allows to set the update rate of the information displayed in the Diagnostics windows The refresh rate is free selectable from 0.5 seconds (fast) up to 15 seconds.
4 SpeedTouch™ Diagnostics 4.2.2 The Diagnostics Application for Mac OS 8.6/ 9.x Opening the Diagnostics window Open the Applications folder on your system startup disk: Open the SpeedTouch™ Diagnostics by double-clicking the Diagnostics icon. Diagnostics window Opening the SpeedTouch™ Diagnostics, pops up the following window: Note Left box figures In the example the Diagnostics window applies to a PPPoA installation. For an RFC1483 installation the title bar will mention RFC1483.
4 SpeedTouch™ Diagnostics Basic date Diagnostics buttons In case the SpeedTouch™ has established ADSL line synchronization, the following data are displayed: Data Description Bytes Sent Shows the total number of sent bytes since ADSL link synchronization. Bytes Received Shows the total number of received bytes since ADSL link synchronization. The following buttons are available: Button Functionality To update all diagnostical data. To reset all diagnostical data.
4 SpeedTouch™ Diagnostics 4.2.3 The Diagnostics Application for Mac OS X Opening the Diagnostics window Click the SpeedTouch™ status dockling to open the SpeedTouch™ Diagnostics window. Note Diagnostics window Opening the SpeedTouch™ Diagnostics, pops up the following generic window: Note Left box figures You can also go to Applications > SpeedTouch™ > USB and double-click Diagnostics. In the example the Diagnostics window applies to a PPP (PPPoA or PPPoE) installation.
4 SpeedTouch™ Diagnostics Basic data Throughput bars In case the SpeedTouch™ has established ADSL line synchronization, the following data are displayed: Data Description Bytes Sent Shows the total number of sent bytes since ADSL link synchronization. Bytes Received Shows the total number of received bytes since ADSL link synchronization.
5 Troubleshooting 5 Troubleshooting Introduction This chapter provides information on how to identify and correct some common problems you may encounter when using the SpeedTouch™. If the following troubleshooting tips do not resolve the problem contact the company from which you purchased the SpeedTouch™ for assistance. E-SIT-CTC-20030702-0003 v4.
5 Troubleshooting 5.1 General Solving problems In most cases the described solutions will solve the problem. However, if the problem keeps persistent, reinstallation of your SpeedTouch™ might solve the problem. If reinstallation has not resolved the problem, contact the company from which you purchased the SpeedTouch™ for assistance. Dr SpeedTouch™ Dr SpeedTouch™ enables you to test your computer and SpeedTouch™ connectivity via its Diagnostics wizard.
5 Troubleshooting Normal operation during a session In this state the USB LED is assigned to the downstream (RX) data channel (towards the USB connection). The ADSL LED is assigned to the upstream (TX) data channel (towards the ADSL channel). Both LEDs stay green. When an ATM cell is processed in a channel, the associated LED will go off for a short time.
5 Troubleshooting 5.2 SpeedTouch™ System Software Updates System software updates (all OSs) You can check for system software upgrades via the support pages at the SpeedTouch™ web site: www.speedtouch.com/support.htm System software upgrades may also be available from your Service Provider. Please contact your Service Provider for more information.
5 Troubleshooting 5.3 Removing a SpeedTouch™ Driver Installation Introduction E-SIT-CTC-20030702-0003 v4.0 This section describes how to remove the SpeedTouch™ drivers from your system. if your computers runs: • MS Windows OS Proceed with “5.3.1 Removing a SpeedTouch™ Driver Installation on MS Windows” on page 58. • Mac OS 8.6/9.x Proceed with “5.3.2 Removing a SpeedTouch™ Driver Installation on Mac OS 8.6/ 9.x” on page 59. • Mac OS X Proceed with “5.3.
5 Troubleshooting 5.3.1 Removing a SpeedTouch™ Driver Installation on MS Windows Procedure Proceed as follows: 1 Insert the SpeedTouch™ Setup CD-ROM in your PC's CD-ROM drive. The SpeedTouch™ CD Browser will start automatically. Choose your language and go to Install SpeedTouch™ USB/330 Software > Remove USB Software Note 2 If the SpeedTouch™ CD Browser does not appear automatically, open a Run window via Start > Run from the Start menu and enter the following path: D:\menu.
5 Troubleshooting 5.3.2 Removing a SpeedTouch™ Driver Installation on Mac OS 8.6/9.x Procedure Proceed as follows: 1 Insert the SpeedTouch™ Setup CD-ROM in your computer’s CD-ROM drive and open the OS9 folder. 2 Open the Remove folder and double-click Installer. 3 The Installer window appears: Click Custom Remove in the drop-down list box, select the Drivers and Software check box and click Switch Disk to select the disk where the USB drivers were installed to. Click Remove to Continue.
5 Troubleshooting 5.3.3 Removing a SpeedTouch™ Driver Installation on Mac OS X Procedure Proceed as follows: 1 Go to Applications > SpeedTouch™ > USB and double-click SpeedTouchUSBUninstaller. 2 The Uninstaller window appears: Click Uninstall to continue. 3 The Uninstaller prompts you to confirm your choice: Click OK to start removing the files. Note 4 The Uninstaller may ask you to enter an administrator name and password or phrase. The following window appears: Click OK to quit the Uninstaller.
© 2004 THOMSON. All rights reserved. E-SIT-CTC-20030702-0003 v4.0 www.speedtouch.
