Troubleshooting guide

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Contents

Alcatel-Lucent 5620 Service Aware Manager ix

5620 SAM

System Administrator Guide

Procedure 8-11 To configure an NE configuration rollback file

storage location ...............................................................8-22

Procedure 8-12 To create an NE configuration rollback rescue file........8-23

Procedure 8-13 To create NE configuration rollback checkpoint files .....8-24

Procedure 8-14 To configure scheduled checkpoint file creation ..........8-25

Procedure 8-15 To compare NE configuration rollback files.................8-25

Procedure 8-16 To revert to a previous NE configuration....................8-26

Procedure 8-17 To view NE configuration files ................................8-27

Procedure 8-18 To import device software image or description

files to the 5620 SAM database..............................................8-28

Procedure 8-19 To perform a soft reset of an IOM, IMM, or XCM ...........8-29

Procedure 8-20 To perform a hard reboot of an IOM or XCM................8-30

Procedure 8-21 To perform an ISSU or on-demand software

upgrade on a 7210 SAS, 7450 ESS, 7705 SAR, 7710 SR,

7750 MG, 7750 SR, or 7950 XRS .............................................8-31

Procedure 8-22 To upgrade the ISA-AA MDA software........................8-35

Procedure 8-23 To perform an on-demand software upgrade or

ISSU on an OmniSwitch ......................................................8-38

Procedure 8-24 To perform an ISSU on an OS 6400, OS 6850E, or

OS 6855 .........................................................................8-42

Procedure 8-25 To upgrade OS 6250SME and OS 6450 NE software

licenses for an Ethernet (Metro) role ......................................8-44

Procedure 8-26 To perform an on-demand software upgrade on a

9500 MPR or 9500 MPRe ......................................................8-46

Procedure 8-27 To schedule a software upgrade..............................8-47

Procedure 8-28 To manage scheduled software upgrades ...................8-48

Procedure 8-29 To activate a device software image ........................8-49

Procedure 8-30 To export a device software image from the

5620 SAM database to a file system ........................................8-50

Procedure 8-31 To monitor software upgrade status.........................8-50

Procedure 8-32 To view the deployment, backup/restore, or

software upgrade status of an NE ..........................................8-51

Procedure 8-33 To view the accounting statistics collection status

of an NE.........................................................................8-51

Procedure 8-34 To view the trap metrics information .......................8-52

Procedure 8-35 To view an NE file system using an FTP file browser......8-52

Procedure 8-36 To view an NE file system using an SSH file browser......8-54

Procedure 8-37 To troubleshoot a failed configuration deployment.......8-55

5620 SAM routine maintenance tasks

9 — 5620 SAM routine maintenance overview 9-1

9.1 Routine maintenance overview ....................................................... 9-2

9.2 Routine maintenance guidelines...................................................... 9-2

9.3 Obtaining technical assistance........................................................ 9-3

9.4 Routine maintenance checklist ....................................................... 9-4

Release 12.0 R6 | November 2014 | 3HE 08861 AAAF TQZZA Edition 01