Troubleshooting guide

Contents
viii Alcatel-Lucent 5620 Service Aware Manager
5620 SAM
System Administrator Guide
Redundancy function summary ...................................................7-10
7.4 Redundancy failure scenarios ........................................................7-12
Collocated system, primary station unreachable ..............................7-13
Distributed system, primary server unreachable...............................7-13
Distributed system, standby server unreachable...............................7-14
Distributed system, managed network unreachable by primary side .......7-14
Split complex ........................................................................7-15
7.5 Workflow to perform 5620 SAM system redundancy functions..................7-16
7.6 5620 SAM system redundancy procedures..........................................7-17
Procedure 7-1 To view the 5620 SAM system redundancy status ...........7-17
Procedure 7-2 To view the 5620 SAM auxiliary server status................7-19
Procedure 7-3 To perform a server activity switch ...........................7-21
Procedure 7-4 To configure 5620 SAM database switchover behavior .....7-22
Procedure 7-5 To perform a 5620 SAM database switchover using
the 5620 SAM client GUI......................................................7-22
Procedure 7-6 To perform a 5620 SAM database switchover using
a CLI script .....................................................................7-23
Procedure 7-7 To configure automatic database realignment ..............7-24
Procedure 7-8 To reinstantiate a redundant database using the
5620 SAM client GUI...........................................................7-26
Procedure 7-9 To reinstantiate a redundant database using a CLI
script ............................................................................7-27
8 — NE maintenance 8-1
8.1 NE maintenance overview ............................................................. 8-2
Managing NE deployments .......................................................... 8-2
Managing NE backups and restores ................................................ 8-3
Managing NE software upgrades ................................................... 8-3
Managing NE configuration rollbacks.............................................. 8-5
NE file system browsing............................................................. 8-6
Sample deployment policy configuration......................................... 8-6
Sample backup/restore policy configuration .................................... 8-7
8.2 Workflow to perform NE maintenance............................................... 8-9
8.3 Workflow to configure NE configuration rollback.................................8-10
8.4 Workflow to perform a software upgrade on a 7210 SAS, 7450 ESS,
7705 SAR, 7710 SR, 7750 MG, 7750 SR, 7950 XRS, or OmniSwitch.......8-11
8.5 Workflow to perform a 9500 MPR or 9500 MPRe software upgrade ............8-12
8.6 NE maintenance procedures..........................................................8-13
Procedure 8-1 To create a software upgrade policy..........................8-13
Procedure 8-2 To configure the 5620 SAM deployment policy ..............8-15
Procedure 8-3 To create a device backup policy..............................8-15
Procedure 8-4 To perform an on-demand device backup, restore, or
configuration save.............................................................8-17
Procedure 8-5 To import an NE configuration backup........................8-18
Procedure 8-6 To export an NE configuration backup........................8-19
Procedure 8-7 To restore a device configuration backup other
than the most recent .........................................................8-19
Procedure 8-8 To perform a device backup on an OmniSwitch ............8-20
Procedure 8-9 To restore a configuration backup on an OmniSwitch .....8-21
Procedure 8-10 To certify or synchronize OmniSwitch software............8-22
Release 12.0 R6 | November 2014 | 3HE 08861 AAAF TQZZA Edition 01