Troubleshooting guide

13 — Monthly maintenance tasks
13-12 Alcatel-Lucent 5620 Service Aware Manager
5620 SAM
System Administrator Guide
You should also regularly check your 5620 SAM platform vendor websites for
information about OS patches, updates, and other software and hardware issues.
Procedure 13-5 To check for documentation and support updates
1 Log in to https://www.alcatel-lucent.com/support.
2 Enter your login user name and password when prompted.
3 Click on the Support Documentation Service link.
4 Narrow the documentation search to 5620 SAM.
i Set the Select a product category field to Network Management.
The Select a product field list is updated.
ii Set the Select a product field to 5620 SAM.
iii Set the Select a type field to the type of information you are looking for, for
example:
• All types to view all applicable documentation for the product
• Installation for a list of installation guides, sorted by date and release
• Product Manual for list of guides, such as the 5620 SAM User Guide, sorted
by date and release
• Release Description for a list of release descriptions that describe release
information, such as feature overviews, supported platforms, and
scalability considerations
• Release Notice for a list of release notices that describe load information,
such as outstanding and closed problem lists, and restrictions to
functionality
5 Click Search. The list of documents appears.
6 Download the documents.
7 Check for TAC, Call Center, or Support updates:
i Click on the Support link.
ii Click on the Global Support link.
iii Click on the Carrier/Service Provider link.
Note — You need a Support Documentation Service account to view
customer documentation. Contact your Alcatel-Lucent account
representative for more information.
Note — You can also use the enhanced search feature to search for
5620 SAM updates between specified dates. Alternately, you can
configure your user profile on the Alcatel-Lucent home page to
automatically notify you of new 5620 SAM user information.
Release 12.0 R6 | November 2014 | 3HE 08861 AAAF TQZZA Edition 01