Troubleshooting guide

13 — Monthly maintenance tasks
Alcatel-Lucent 5620 Service Aware Manager 13-9
5620 SAM
System Administrator Guide
64 bytes from station_name (station_IP_address): icmp_seq=0,
time=1. ms
64 bytes from station_name (station_IP_address): icmp_seq=1,
time=0. ms
64 bytes from station_name (station_IP_address): icmp_seq=2,
time=0. ms
----station_name PING Statistics----
3 packets transmitted, 3 packets received, 0% packet loss
round-trip (ms) min/avg/max = 0/0/1
LAN congestion may be a problem if packets are received out of order, are
dropped, or take too long to complete the round trip.
4 Store the output for future base measure comparison.
Compare the output over time to ensure that changes in the data are not caused
by deteriorating LAN conditions.
5 Check the routing information.
i Open a console window on the station.
ii Enter one of the following traceroute commands to determine the path taken
to a destination by an ICMP echo request message:
• traceroute ↵ on a RHEL or Solaris station
• tracert ↵ on a Windows station
The list of near-side interfaces in the path between a source host and a
destination device is displayed. The near-side interfaces are the interfaces
closest to the source host.
6 Store the output as a record for future base measure comparisons. Compare routes
over time to ensure that there is optimal connectivity.
7 To check the routing tables for the platform:
i Open a console window on the station.
ii To view the active routes for the platform, type:
netstat -rn ↵
Release 12.0 R6 | November 2014 | 3HE 08861 AAAF TQZZA Edition 01