Troubleshooting guide

13 — Monthly maintenance tasks
13-8 Alcatel-Lucent 5620 Service Aware Manager
5620 SAM
System Administrator Guide
8 Open an MS-DOS command window.
9 Type:
tracert station_name ↵
where station_name is the IP address or hostname of the main server to which you need to test
connectivity
The tracert command provides details about network connectivity.
10 Review the tracert data, including:
• number of hops required to reach the main server
• average time between hops
Record the data for future base measure comparison. For example, when the
number of hops between a client GUI and main server increases over time, traffic
takes longer to travel between them, which can degrade performance.
11 Check regularly for advisories related to the OS. If updates or patches are
required, contact your IT department or your Alcatel-Lucent support
representative for information about potential effects on the 5620 SAM software.
13.4 Checking LAN TCP/IP connections between
network-management domain elements
Use the ping and traceroute functions each month to check LAN TCP/IP connectivity
between 5620 SAM components. Contact your IT department if there seems to be a
communication problem between components.
Procedure 13-3 To check network management connections
1 Open a console window on the station.
2 Ping the hostname of another station in the network management domain by
entering one of the following:
a On a RHEL or Windows station:
ping station_name ↵
where station_name is the IP address or hostname of the other station
b On a Solaris station:
ping -s station_name ↵
where station_name is the IP address or hostname of the other station
3 Review the output. The following is an example of ping output:
PING station_name: 56 data bytes
Release 12.0 R6 | November 2014 | 3HE 08861 AAAF TQZZA Edition 01