Troubleshooting guide

12 — Weekly maintenance tasks
Alcatel-Lucent 5620 Service Aware Manager 12-7
5620 SAM
System Administrator Guide
12.4 Checking scheduled device backups
When the 5620 SAM performs a device configuration backup, the 5620 SAM FTPs
the following files from the NE:
• bof.cfg
• primary-config file specified in bof.cfg
• index file, which is the primary-config file with an .ndx extension
Before you schedule a backup, you must:
• have a 5620 SAM user account with an assigned admin scope of command role
or a scope of command role with write access to the mediation package.
• have a user account with FTP access on the managed device.
• ensure the BOF persist parameter is set by typing the command: <show bof>. The
parameter should be set to <persist on>.
Procedure 12-4 To check scheduled device backup status
1 Choose Administration→NE Maintenance→Backup/Restore from the 5620 SAM
main menu. The Backup/Restore form opens.
2 Click on the Backup/Restore Status tab. The managed devices are listed and
backup and restore status information is displayed.
3 Select a device and click Properties. The NE Backup/Restore Status form opens.
4 View the information in the Backup Status panel. A Backup State other than
Successful may indicate a communication problem or a backup policy
configuration error.
5 Ensure that the device configuration file and the associated index file are saved
on the device and available for backup. Click on the Configuration Saves tab, and
ensure that the Config Save State indicator reads Success.
See the appropriate device operating-system documentation for more
information.
6 Click on the Backups tab to view a list of backup operations that are currently in
progress. A backup operation disappears from the list after it completes.
7 Click on the Faults tab to view additional troubleshooting information.
8 Close the NE Backup/Restore Status form.
9 Use the information obtained from the NE Backup/Restore Status form to check
the backup policy configuration, if required. Click on the Backup/Restore Policy
tab.
10 Select the backup policy for the device and click Properties. The Backup Policy
(Edit) form opens.
Release 12.0 R6 | November 2014 | 3HE 08861 AAAF TQZZA Edition 01