Troubleshooting guide

11 — Daily maintenance tasks
11-6 Alcatel-Lucent 5620 Service Aware Manager
5620 SAM
System Administrator Guide
11.4 Collecting and storing 5620 SAM log and configuration files
When a 5620 SAM system runs for long periods with significant activity, the number
of generated log files can consume a large amount of disk space. You must ensure
that the contents of the 5620 SAM log directories are backed up on a regular basis to
maintain a system activity record and to save disk space. Alcatel-Lucent also
recommends that you back up the 5620 SAM configuration files.
Procedure 11-4 To back up the 5620 SAM log and configuration files
Perform this procedure to save a copy of the 5620 SAM installation log and
configuration files for later analysis in the event of a failure.
1 Collect the installation log files from the /tmp directory on a RHEL or Solaris
station, or from the C:\5620sam directory on a Windows client station. The
installation log files are named 5620_SAM_application_type_stderr.txt and
5620_SAM_application_type_stdout.txt.
where application_type indicates the 5620 SAM component type, for example, dbconfig or
Server_Install
2 Collect the following 5620 SAM database, server, JMS server, and client system
and log files, as required.
i Collect the database dbconfig.properties file, which contains database
configuration setting information, from the installation_directory/config
directory on each 5620 SAM database station.
ii Collect the nms-server.xml file, which contains server configuration setting
information, from the installation_directory/nms/config directory on each
main server station.
iii Collect the log files from the installation_directory/nms/log directory.
There may be many log files in this directory, depending on how long the
5620 SAM software is running.
When a 5620 SAM log file reaches a predetermined size, the 5620 SAM closes,
compresses, and renames the file by including a sequence number and a
timestamp. The following is an example of the filename format:
EmsServer.#.timestamp.log
where
Note — You must contact your Alcatel-Lucent technical support
representative to modify the 5620 SAM log storage parameters.
Note — During a system restart, 5620 SAM log files are backed up to
directories that are named using a timestamp. A component that runs
for a long time can generate multiple log files. Before you restart a
5620 SAM component, ensure that there is sufficient disk space to store
the backed-up log files.
Release 12.0 R6 | November 2014 | 3HE 08861 AAAF TQZZA Edition 01