Troubleshooting guide

11 — Daily maintenance tasks
11-4 Alcatel-Lucent 5620 Service Aware Manager
5620 SAM
System Administrator Guide
The deleted alarms are logged to the alarm history logs. To view logged alarm
history records:
i Choose Tools→Historical Alarms from the 5620 SAM main menu. The Alarm
History filter form opens.
ii If required, configure the filter criteria to limit the range of historical alarms
displayed.
iii Click Search. The historical alarms appear based on the filtering criteria.
5 Review the alarm history log data for trends and other fault management
purposes. Transfer the data from the 5620 SAM platform for post-processing, as
required.
11.2 Verifying the synchronization of managed NE and 5620 SAM
database information
Monitor device synchronization to confirm that the 5620 SAM database information
is maintaining synchronization with the NE configuration information.
Procedure 11-3 To verify 5620 SAM database information
1 Check for deployment failures. Deployment failures indicate that communication
with a managed NE is failing.
i Choose Administration→NE Maintenance→Deployment from the 5620 SAM
main menu. The Deployment form opens.
ii Click Search to display the latest information.
When no failed deployments are listed, deployment problems are not causing
a synchronization issue.
Note — When you sort more than 50 000 outstanding or logged alarms,
GUI performance is affected. Use filters to limit the number of alarms
that are listed.
Release 12.0 R6 | November 2014 | 3HE 08861 AAAF TQZZA Edition 01