Troubleshooting guide

10 — 5620 SAM maintenance base measures
10-8 Alcatel-Lucent 5620 Service Aware Manager
5620 SAM
System Administrator Guide
Service outage duration
The duration of an outage is defined as the difference between the time a service
becomes unavailable and the time it is restored. Time between outages is defined as
the difference between the start times of two consecutive outages. Troubleshooters
that resolve customer problems, or the data generated to resolve SLAs, can provide
the baseline metrics to measure outages, and the time between outages. Record the
information for future baselining.
Release 12.0 R6 | November 2014 | 3HE 08861 AAAF TQZZA Edition 01