Troubleshooting guide

10 — 5620 SAM maintenance base measures
10-2 Alcatel-Lucent 5620 Service Aware Manager
5620 SAM
System Administrator Guide
10.1 Base measures overview
Maintenance base measures can be used by NOC operations or engineering staff that
are responsible for maintenance issues to evaluate the activity and performance of
network components, for example, client GUI response times when listing
equipment.
The data from a series of base measures can be used, over time, to track performance
trends. For example, if there are reports that client GUI response times for listing
equipment degrades over time, you can use the base measures to determine how
much performance has degraded. The procedures in this guide can help narrow the
search for the cause of performance degradation.
You should:
• determine the types of base measures that should be implemented for your
network
• record base measures data
• create and regularly perform the tasks necessary to gather and compare base
measures over time
This chapter provides base measure information for:
• platform—to ensure system sizes are tracked
• performance and scalability—to categorize system limitations as a baseline
against NMS response times
• inventory counts—to generate inventory lists for storage and post-processing
• reachability—to ensure that customer services are available
10.2 Base measures guidelines
Base measures can be affected by issues that are beyond the scope of this guide,
including:
• network topology design
• NOC or operations area LAN design
The 5620 SAM service test manager (STM) provides the ability to group OAM
diagnostic tests into test suites that you can run as scheduled tasks. You can
customize a test suite to your network topology and execute the test suite to establish
baseline performance information. You can retain the test suite, modify it to
accommodate network topology changes, and execute the test suite to establish new
base measures as required. Scheduled execution of the test suite and regular review
of the results may reveal deviations from the baseline. See the 5620 SAM User Guide
for information about using the STM and creating scheduled tasks.
Release 12.0 R6 | November 2014 | 3HE 08861 AAAF TQZZA Edition 01