Troubleshooting guide

9 — 5620 SAM routine maintenance overview
Alcatel-Lucent 5620 Service Aware Manager 9-3
5620 SAM
System Administrator Guide
9.3 Obtaining technical assistance
Collect the information listed in Table 9-2 before you contact Alcatel-Lucent
technical support. The list of Alcatel-Lucent support contacts is available at the
following URL:
http://support.alcatel-lucent.com
.
Table 9-2 Required technical-support Information
Information type Description
Issue description
• recent 5620 SAM GUI or OSS operations
• screen captures or text versions of error or information messages
• actions performed in response to the issue
Platform and software
specifications
• 5620 SAM software release ID
• OS type, release, and patch level
• hardware information such as the following:
• CPU type
• number of CPUs
• disk sizes, partition layouts, and RAID configuration
• amount of RAM
System and application logs You can run the following script on a server station to collect the
required log files for Alcatel-Lucent technical support:
install_directory/nms/bin/getDebugFiles.bash
See the 5620 SAM Troubleshooting Guide for information about using
the script.
Release 12.0 R6 | November 2014 | 3HE 08861 AAAF TQZZA Edition 01