Troubleshooting guide

9 — 5620 SAM routine maintenance overview
9-2 Alcatel-Lucent 5620 Service Aware Manager
5620 SAM
System Administrator Guide
9.1 Routine maintenance overview
The 5620 SAM maintenance tasks and procedures are intended for NOC operations
or other engineering operational staff that are responsible for developing and
implementing maintenance procedures in 5620 SAM-managed IP/MPLS networks.
The 5620 SAM maintenance tasks and procedures are categorized by the frequency
they are performed or on an as required basis. Alcatel-Lucent recommends the
implementation of a regular maintenance schedule to help:
• prevent downtime caused by software, platform, or network failure
• your 5620 SAM applications operate at maximum performance
The appropriate maintenance frequency depends on the network conditions of the
individual service provider or operation. Tailor the suggested maintenance actions
and frequency to the unique needs of your network.
Table 9-1 lists where to find maintenance information.
Table 9-1 Maintenance information
9.2 Routine maintenance guidelines
Use these guidelines as a basis for developing new or enhancing existing
maintenance procedures and workflows that are used in the NOC. These guidelines
do not provide a complete list of the features and functionality of the 5620 SAM. The
guide includes a high-level view of maintenance actions based on frequency,
suggests baseline measures to ensure performance tracking, and describes how to use
5620 SAM applications to check performance.
The staff responsible for developing or performing 5620 SAM maintenance tasks
need a good understanding of:
• creating and interpreting 5620 SAM-O XML requests and responses
• executing 5620 SAM client GUI functions and operations
• the relationship of 5620 SAM software applications, log files, and the platforms
on which the applications run
See the other documentation, as described in section 1.3, to supplement the
development of individualized maintenance procedures for your network.
For information about See chapter
Performance maintenance baselines 10
Daily maintenance tasks 11
Weekly maintenance tasks 12
Monthly maintenance tasks 13
As required maintenance tasks 14
Release 12.0 R6 | November 2014 | 3HE 08861 AAAF TQZZA Edition 01