Troubleshooting guide

8 — NE maintenance
8-56 Alcatel-Lucent 5620 Service Aware Manager
5620 SAM
System Administrator Guide
Click on the Faults tab to view alarm information related to the failure(s). A failure
error message is not generated when the alarm is cleared or the failure entry is
deleted.
If a deployment failure is associated with more than one 5620 SAM GUI, the Problems
Encountered form and related forms appear only on the GUI from which the
deployment was issued.
The Deployment form displays failed configuration deployments and allows you to view
information about failed deployments. You can clear the deployment, override the
error to force the configuration to be downloaded to the device, or suspend or resume
deployment retries to a device.
1 Choose Administration→NE Maintenance→Deployment from the 5620 SAM main
menu. The Deployment form opens.
2 Review the deployment information. The State value indicates the cause of the
deployment failure.
3 Select a deployment in the list and click Properties. The properties form for the
deployment opens. The objects that the deployment failed to modify are
displayed in the Objects list.
4 Select an entry in the Objects list and click Properties. The Object Change form
that describes the attempted configuration change opens.
5 Select an entry in the Attributes list and click Properties. The Attribute Change
form opens and displays the following object attribute information for
troubleshooting purposes:
• the NE attribute that was to be modified
• the old, unmodified attribute value
• the new attribute value that the deployment failed to assign
6 Click Cancel to close the Attribute Change form, Object Change form, and
deployment properties form.
7 Perform one of the following actions, depending on the result of the investigation
into the failed deployment.
a Click Suspend Retries to override the deployment policy setting and prevent
further deployment retries.
b Click Resume Retries to override a previous Suspend Retries action
performed on the deployment.
c Click Clear to clear the deployment.
d Click Force Submit to force the 5620 SAM to immediately resend the
deployment to the NE, ignoring the previous deployment problem(s).
Note — Clearing a failed deployment may result in a loss of data
synchronization between the 5620 SAM database and the NE.
Alcatel-Lucent recommends that you resynchronize the NE objects
associated with a failed deployment after you clear a failed NE
deployment.
Release 12.0 R6 | November 2014 | 3HE 08861 AAAF TQZZA Edition 01