Troubleshooting guide

8 — NE maintenance
Alcatel-Lucent 5620 Service Aware Manager 8-29
5620 SAM
System Administrator Guide
5 Click Import. The Open form opens.
6 Navigate to the directory that contains the software image and click Open.
The 5620 SAM verifies the file set, imports the files to the 5620 SAM database, and
displays an entry for the imported image in the list.
7 If the directory does not contain only the required files, a dialog box appears.
Perform the following steps.
i Click OK.
ii Copy or move files, as required, to ensure that the directory contains only
the files required for the upgrade.
iii Go to step 5.
8 Close the Software Upgrade form.
Procedure 8-19 To perform a soft reset of an IOM, IMM, or XCM
Perform this procedure to perform a manual soft reset of one of the following:
• an IOM, IOM3, or IMM in a 7450 ESS or 7750 SR
• an FP3 line card in a Release 11.0 or later 7450 ESS or 7750 SR
• an XCM in a Release 11.0 R6 or later 7950 XRS
1 On the Equipment tree, locate a card slot object by expanding
Network→NE→Shelf→Card Slot n.
2 Right-click on a card slot and choose Soft Reset. A Warning form opens.
Note — If the directory structure is tiered, you must navigate to the
directory that contains the boot loader file. For the example in step 1,
this directory is the cflash directory.
Note 1 — Soft reset is supported only under the following conditions:
• The IOM or XCM is operationally up.
• The IOM or XCM is supported.
• The MDAs or XMAs are Ethernet MDAs but not HSMDAs, and are
provisioned.
Note 2 — MDAs that do not support soft reset are hard rebooted during
the soft reset.
Release 12.0 R6 | November 2014 | 3HE 08861 AAAF TQZZA Edition 01