Troubleshooting guide

1 — 5620 SAM System Administrator Guide overview
Alcatel-Lucent 5620 Service Aware Manager 1-5
5620 SAM
System Administrator Guide
Describes how to use the 5620 SAM Database Manager to perform the
following:
• view the 5620 SAM database properties
• configure statistics data retention criteria
• manage 5620 SAM database log storage
• perform 5620 SAM database backups and restores
• schedule regular database backups
• configure error monitoring for increased security
• troubleshoot 5620 SAM database problems
Chapter 6
The 5620 SAM includes NE maintenance functionality for supported devices
that allows a system administrator to:
• define the 5620 SAM deployment and local device configuration-save
conditions
• perform an on-demand or scheduled NE configuration backup
• restore a device configuration
• perform an on-demand, ISSU, or scheduled a NE software upgrade
• view the status of a deployment, backup, device configuration restore,
device software upgrade, or accounting statistics retrieval operation in
progress
• troubleshoot a failed deployment, backup, or upgrade
Chapter 8
Routine maintenance
Provides an overview of all 5620 SAM routine maintenance tasks and their
suggested application.
Chapter 9
Provides a list of baseline information to collect for 5620 SAM applications to
evaluate the performance of activity and performance of network
components.
Chapter 10
Describes the daily, weekly, monthly, and as-required routine maintenance
activities for 5620 SAM-managed networks and the 5620 SAM platform.
Chapter 11
Chapter 12
Chapter 13
Chapter 14
Troubleshooting
Provides task-based procedures and user documentation to:
• help resolve issues in the managed and management networks
• identify the root cause and plan corrective action for:
• alarm conditions on a network object or customer service
• problems on customer services without associated alarms
• list problem scenarios, possible solutions, and tools to help check:
• network management LANs
• network management platforms and operating systems
• 5620 SAM client GUIs and client OSS applications
• 5620 SAM servers
• 5620 SAM databases
5620 SAM Troubleshooting Guide (issued
as a separate guide)
Diagnosing alarms
Provides a description of all alarms supported on the 5620 SAM, the raising
and clearing conditions of each alarm, and the remedial action to fix the
problem. Of interest to system administrators are alarms that require
sysadmin access to solve such as database alarms or user authentication
failure alarms.
5620 SAM Alarm Reference (issued as a
separate guide)
Task or information Information location
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Release 12.0 R6 | November 2014 | 3HE 08861 AAAF TQZZA Edition 01