Troubleshooting guide

1 — 5620 SAM System Administrator Guide overview
Alcatel-Lucent 5620 Service Aware Manager 1-3
5620 SAM
System Administrator Guide
• setting up all required 5620 SAM user accounts with the required scope of
command roles and span of control permissions and monitor the system/network
for any security threats
• configuring, maintaining, and administering the 5620 SAM environment
including computer hardware, software, and management network
• performing data backups and disaster recovery operations
• performing the required tasks to establish and maintain 5620 SAM system
redundancy; and as required, monitor/perform any maintenance activity
switching or switchovers
• monitoring the performance of the 5620 SAM to ensuring it operates and
functions within set operational guidelines
• performing daily, weekly, monthly and supplementary routine maintenance on
the 5620 SAM
• diagnosing any system-related alarm activity and solving unique problems
identified by service and network operators
• diagnosing and troubleshooting platform, server/client, database, service, and
connectivity problems using the 5620 SAM diagnostic tools
• performing the integration of the 5620 SAM with other Alcatel-Lucent products
or third-party products
Suggested system administrator role prerequisites
As a minimum, the individual responsible for developing and performing 5620 SAM
system administrator tasks need a good understanding of the following:
• UNIX including writing and executing scripts
• 5620 SAM architecture and the Alcatel-Lucent NMS portfolio
• 5620 SAM planning information and installation and upgrade procedures
• general security management concepts
• advanced configuration procedures
• routine and supplemental maintenance processes
• high-level troubleshooting workflows to help identify and isolate problems
1.3 5620 SAM system administrator task and information map
Table 1-1 provides a high-level navigation aid to help you locate specific system
administrator tasks or information contained in this guide and other 5620 SAM
customer documentation.
Release 12.0 R6 | November 2014 | 3HE 08861 AAAF TQZZA Edition 01