Troubleshooting guide

5 — 5620 SAM component configuration
5-10 Alcatel-Lucent 5620 Service Aware Manager
5620 SAM
System Administrator Guide
Importing 5620 SAM license key...
Original license key file has been backed up to
/opt/5620sam/server/timestamp/SAMLicense.zip
Done.
where timestamp is a directory name in the following format: yyyy.mm.dd-hh.mm.ss
6 Close the console window.
Verify new license information
7 Perform Procedure 5-1 to verify the imported license information.
8 If a license parameter is incorrect, contact Alcatel-Lucent technical support for
assistance.
Procedure 5-4 To update the 5620 SAM license in a redundant
deployment
Update license on primary main server
1 Open a client GUI to monitor the 5620 SAM during the license update.
2 Log in to the primary main server station as the samadmin user.
3 Open a console window.
4 Navigate to the server binary directory, typically /opt/5620sam/server/nms/bin.
5 Enter the following:
bash$ ./nmsserver.bash import_license license_file ↵
where license_file is the absolute file path of the 5620 SAM license zip file from Alcatel-Lucent
The following prompt is displayed:
Detected a 5620 SAM license key. Do you want to proceed? (YES/no):
Note 1 — The license files that you import to the primary and standby
main servers must contain identical quantity, package, and module
parameters.
To reduce the risk of importing mismatched licenses, Alcatel-Lucent
recommends that you obtain one license file that contains the system
IDs of both main servers, and then import the same file on each main
server.
Note 2 — The primary and standby main server licenses must be
synchronized to ensure correct 5620 SAM operation in the event of a
main server activity switch. The main servers compare license values
after a system reconfiguration. If a difference is detected, the 5620 SAM
generates an alarm that clears when the licenses are resynchronized.
Release 12.0 R6 | November 2014 | 3HE 08861 AAAF TQZZA Edition 01