Troubleshooting guide

Contents
Alcatel-Lucent 5620 Service Aware Manager xi
5620 SAM
System Administrator Guide
14 — As required maintenance tasks 14-1
14.1 General 5620 SAM platform changes................................................14-2
14.2 Adding or removing RAM ..............................................................14-2
Procedure 14-1 To reconfigure a 5620 SAM database after a RAM
upgrade.........................................................................14-2
Procedure 14-2 To reconfigure a 5620 SAM main server after a
RAM upgrade ...................................................................14-3
Procedure 14-3 To reconfigure a 5620 SAM auxiliary server after a
RAM upgrade ...................................................................14-5
14.3 Adding LVM disk space ................................................................14-7
Procedure 14-4 To test the disk throughput and latency on a
5620 SAM component .........................................................14-7
14.4 Relinking the Oracle executable files...............................................14-9
Procedure 14-5 To relink the Oracle executable files........................14-9
14.5 Changing 5620 SAM database and Oracle user passwords...................... 14-10
Procedure 14-6 To change the Oracle SYS or 5620 SAM database
user password in a standalone 5620 SAM system....................... 14-10
Procedure 14-7 To change the Oracle SYS or database user
password in a redundant 5620 SAM system.............................. 14-12
14.6 Starting and stopping a 5620 SAM auxiliary server.............................. 14-17
Procedure 14-8 To start an auxiliary server.................................. 14-17
Procedure 14-9 To stop an auxiliary server .................................. 14-18
14.7 Starting and stopping an auxiliary database..................................... 14-18
Procedure 14-10 To start an auxiliary database............................. 14-18
Procedure 14-11 To stop an auxiliary database ............................. 14-19
14.8 Backing up and restoring NE configuration files................................. 14-19
Procedure 14-12 To back up the NE configuration files.................... 14-19
Procedure 14-13 To restore the NE configuration files..................... 14-20
14.9 Restoring and reinstantiating a 5620 SAM database ............................ 14-22
Procedure 14-14 To restore the database in a standalone
5620 SAM system ............................................................ 14-23
Procedure 14-15 To restore the primary database in a redundant
5620 SAM system ............................................................ 14-31
Procedure 14-16 To reinstantiate a 5620 SAM database using a
client GUI..................................................................... 14-41
Procedure 14-17 To reinstantiate a 5620 SAM database using a CLI ..... 14-42
14.10 Clearing inactive residential subscriber instances from the 5620 SAM
database........................................................................ 14-43
Procedure 14-18 To delete the inactive residential subscriber
instances...................................................................... 14-43
14.11 Listing customer service information ............................................. 14-44
Procedure 14-19 To save a list of service information ..................... 14-44
14.12 Checking for duplicate service or resource names.............................. 14-45
Procedure 14-20 To check for duplicate port descriptions ................ 14-46
14.13 Configuring the OLC state of equipment or services ........................... 14-46
Setting the OLC state............................................................. 14-47
Procedure 14-21 To view the OLC state of equipment or services ....... 14-48
Procedure 14-22 To view the scheduling of OLC state changes of
equipment or services...................................................... 14-48
Procedure 14-23 To change the OLC state of equipment or services .... 14-49
Procedure 14-24 To view or change the OLC state from the alarm
window........................................................................ 14-49
Release 12.0 R6 | November 2014 | 3HE 08861 AAAF TQZZA Edition 01