Troubleshooting guide

Contents
x Alcatel-Lucent 5620 Service Aware Manager
5620 SAM
System Administrator Guide
10 — 5620 SAM maintenance base measures 10-1
10.1 Base measures overview ..............................................................10-2
10.2 Base measures guidelines.............................................................10-2
Platform base measures............................................................10-3
Inventory base measures...........................................................10-5
Performance and scalability base measures ....................................10-6
Reachability base measures .......................................................10-7
11 — Daily maintenance tasks 11-1
11.1 Managing alarms........................................................................11-2
Procedure 11-1 To list all incoming alarms ....................................11-2
Procedure 11-2 To store alarms in an alarm history log and view
alarm history logs .............................................................11-3
11.2 Verifying the synchronization of managed NE and 5620 SAM database
information.......................................................................11-4
Procedure 11-3 To verify 5620 SAM database information...................11-4
11.3 Backing up the 5620 SAM database..................................................11-5
11.4 Collecting and storing 5620 SAM log and configuration files ....................11-6
Procedure 11-4 To back up the 5620 SAM log and configuration files .....11-6
11.5 Backing up NMS domain platforms...................................................11-7
12 — Weekly maintenance tasks 12-1
12.1 Verifying performance statistics collection........................................12-2
Procedure 12-1 To check for performance monitoring statistics
collection.......................................................................12-2
12.2 Gathering inventory data for device base performance checks ................12-3
Procedure 12-2 To gather port inventory data for a specific
managed device ...............................................................12-3
12.3 Testing 5620 SAM database restores ................................................12-5
Procedure 12-3 To test a 5620 SAM database restore ........................12-5
12.4 Checking scheduled device backups ................................................12-7
Procedure 12-4 To check scheduled device backup status ..................12-7
12.5 5620 SAM database audit log management ........................................12-8
Procedure 12-5 To reduce the number of Oracle audit logs.................12-8
13 — Monthly maintenance tasks 13-1
13.1 Performing main server and database redundancy switches....................13-2
13.2 Checking the 5620 SAM platform performance....................................13-2
Procedure 13-1 To check the 5620 SAM platform performance.............13-2
13.3 Checking Windows client platform performance..................................13-7
Procedure 13-2 To check Windows client station performance.............13-7
13.4 Checking LAN TCP/IP connections between network-management
domain elements................................................................13-8
Procedure 13-3 To check network management connections...............13-8
13.5 Generating and storing a user account list....................................... 13-11
Procedure 13-4 To generate and store user account data................. 13-11
13.6 Verifying documentation and support contact list updates ................... 13-11
Procedure 13-5 To check for documentation and support updates ...... 13-12
13.7 Setting the time and date .......................................................... 13-13
Release 12.0 R6 | November 2014 | 3HE 08861 AAAF TQZZA Edition 01