Installation guide

OneClick Known Anomalies
Chapter 4: Known Anomalies in CA Spectrum Release 9.4 31
OneClick Known Anomalies
The following table describes known OneClick anomalies:
Description
Solution
When you map traps through MIB Tools, the EvFormat
and PCause files that are created are not formatted
properly. EvFormat files do not contain extra spacing
around the description and all of the varbinds are on a
single line. PCause files no longer contain extra spaces
after the Symptom, Probable Cause and
Recommended Actions sections.
We plan to address this known issue in a future version
of CA Spectrum.
The OneClick Tomcat web server must be restarted if
you restore the database of a connected
SpectroSERVER from a backup.
Restart the web server after any restoration of a
SpectroSERVER database.
OneClick caches model data, which will not be
properly purged/refreshed without a tomcat web
server restart.
We plan to address this known issue in a future release
of CA Spectrum.
The OneClick Console Information tab can display
empty and unsupported subviews.
The functionality that is used to dynamically display
Information tab subviews has been removed from the
affected model types. This change greatly reduces the
load time for the Information tab. However, it also
causes empty and in some cases unsupported subviews
to be displayed. We plan to address this issue in a future
release.
The 'Lancom Systems' sub-view is not displayed on
LancomLCOS devices.
This issue is caused by a Lancom LCOS firmware issue
that is preventing our application discovery from
functioning correctly. The issue will be addressed in a
future LCOS revision. Lancom has created two tracking
tickets regarding this issue, 11.081 for 7.8X firmware(s)
and 11.591 for 8.XX firmware(s).
OneClick clients: Some Microsoft Internet Explorer
version 10 default settings are not supported.
If Microsoft Internet Explorer version 10 is installed on
the OneClick clients, set the browser security level to
medium-low to avoid security-related issues. Or, if the
Internet Explorer 10 security level is high, be sure to add
the OneClick website to the list of Trusted Sites.
By default, the OneClick website is automatically run in
Compatibility Mode if the OneClick web server is
installed within an intranet. In Internet Explorer 10,
intranet sites run in Compatibility Mode by default.
Compatibility Mode is not supported for OneClick. For
more information, consult the Microsoft website.