User guide

September 2009
OmniSwitch 6400/6850/6855/9000/9000E------ Release 6.4.2.R01 Page 79 of 79
Technical Support
Alcatel-Lucent technical support is committed to resolving our customer’s technical issues in a timely
manner. Customers with inquiries should contact us at:
Region Phone Number
North America 800-995-2696
Latin America 877-919-9526
Europe [phone]
Asia Pacific [phone]
Email: [e-mail]
Web: service.esd.alcatel-lucent.com
Internet: Customers with Alcatel-Lucent service agreements may open cases 24 hours a day via
Alcatel-Lucent ’s support web page at: service.esd.alcatel-lucent.com.
Upon opening a case, customers will receive a case number and may review, update, or escalate
support cases on-line. Please specify the severity level of the issue per the definitions below. For fastest
resolution, please have telnet or dial-in access, hardware configuration—module type and revision by
slot, software revision, and configuration file available for each switch.
Severity 1 Production network is down resulting in critical impact on business—no workaround
available.
Severity 2 Segment or Ring is down or intermittent loss of connectivity across network.
Severity 3 Network performance is slow or impaired—no loss of connectivity or data.
Severity 4 Information or assistance on product feature, functionality, configuration, or installation.