User manual

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My cellphone cannot connect to the Internet
•Check that the MEID number (press *#06#) is the same as the one
printed on your warranty card or box.
•Check your cellphone's Internet connecting settings.
•Make sure you are in a place with network coverage.
•Try connecting at a later time or another location.
Unable to make outgoing calls
•Make sure you have dialed a valid number and have touched .
•For international calls, check the country and area codes.
•Make sure your cellphone is connected to a network, and the
network is not overloaded or unavailable.
•Check your subscription status with your operator (credit for
example).
•Make sure you have not barred outgoing calls.
•Make sure that your cellphone is not in flight mode.
Unable to receive incoming calls
•Make sure your cellphone is switched on and connected to a
network (check for overloaded or unavailable network).
•Check your subscription status with your operator (credit for
example).
•Make sure you have not forwarded incoming calls.
•Make sure that you have not barred certain calls.
•Make sure that your cellphone is not in flight mode.
The caller’s name/number does not appear when a call
is received
•Check that you have subscribed to this service with your operator.
•Your caller has concealed his/her name or number.
The sound quality of the calls is poor
•You can adjust the volume during a call by pressing the Volume
Up/Down key.
•Check the network strength
.
•Make sure that the receiver, connector or speaker on your
cellphone is clean.
I am unable to use the features described in the manual
•Check with your operator to make sure that your subscription
includes this service.
•Make sure this feature does not require an Alcatel accessory.
When I select a number from my contacts, the number
cannot be dialed
•Make sure that you have correctly recorded the number in your file.
•Make sure that you have selected the country prefix when calling
a foreign country.
I am unable to add a contact in my contacts
•Delete some files in the cellphone contacts (i.e. your professional
or personal directories).
My callers are unable to leave messages on my voicemail
•Contact your network operator to check service availability.
I cannot access my voicemail
•Make sure your operator’s voicemail number is correctly entered
in "My numbers".
•Try later if the network is busy.
I am unable to send and receive MMS
•Check your cellphone memory availability as it might be full.
•Contact your network operator to check service availability and
check MMS parameters.
•Verify the server centre number or your MMS profile with your
operator.
•The server centre may be swamped, try again later.
I am unable to connect my cellphone to my computer
•Check that your USB driver is installed properly.
•Check that you have marked the checkbox of USB debugging in
Settings\Applications\Development\USB debugging.
•Make sure that you’re using the right cable from the box.
I am unable to download new files
•Make sure there is sufficient cellphone memory for your download.
•Select the Micro-SD card as the location to store downloaded files.
•Check your subscription status with your operator.
The cellphone cannot be detected by others via
Bluetooth
•Make sure that Bluetooth is turned on and your cellphone is visible
to other users.
•Make sure that the two cellphones are within Bluetooth’s detection
range.
How to make your battery last longer
•Make sure you follow the complete charge time (minimum 3 hours).
OT988_QG_Aeneas Duralife_US EN_draft 1.indd 36-37 9/7/2012 4:17:14 PM