User manual

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ANY IMPLIED WARRANTIES, INCLUDING ANY IMPLIED
WARRANTY OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE, SHALL BE LIMITED TO THE DURATION
OF THIS WRITTEN WARRANTY. ANY ACTION FOR BREACH
OF ANY WARRANTY MUST BE BROUGHT WITHIN A PERIOD
OF 18 MONTHS FROM DATE OF ORIGINAL PURCHASE. IN
NO CASE SHALL THE COMPANY BE LIABLE FOR AN SPECIAL
CONSEQUENTIAL OR INCIDENTAL DAMAGES FOR BREACH
OF THIS OR ANY OTHER WARRANTY, EXPRESS OR IMPLIED,
WHATSOEVER. THE COMPANY SHALL NOT BE LIABLE FOR
THE DELAY IN RENDERING SERVICE UNDER THIS WARRANTY
OR LOSS OF USE DURING THE TIME THE PRODUCT IS BEING
REPAIRED OR REPLACED.
No person or representative is authorized to assume for the
Company any liability other than expressed herein in connection with
the sale of this product.
Some states or provinces do not allow limitations on how long an
implied warranty lasts or the exclusion or limitation of incidental or
consequential damage so the above limitation or exclusions may not
apply to you. This Warranty gives you specific legal rights, and you
mayalso have other rights, which vary from state to state or province
to province.
IN USA: Personal Communications Devices, LLC.
555 Wireless Blvd.
Hauppauge, NY 11788
[phone]
IN CANADA: PCD Communications Canada Ltd.
5535 Eglington Avenue West Suite #210
Toronto, ON M9C 5K5
[phone]
Troubleshooting
Before contacting the service centre, you are advised to follow
the instructions below:
•You are advised to fully charge ( ) the battery for optimal
operation.
•Avoid storing large amounts of data in your cellphone as this may
affect its performance.
•Use Factory data reset and the FOTA Upgrade tool to perform
cellphone formatting or software upgrading, (to reset factory data,
hold down Home key while simultaneously pressing the Power
key). ALL User cellphone data: contacts, photos, messages and files,
downloaded applications will be lost permanently. It is strongly
advised to fully backup the cellphone data and profile before
formatting and upgrading,
and carry out the following checks:
My cellphone is frozen or will not switch on
•Check the battery contacts, remove and reinstall your battery, then
turn your cellphone on.
•Check the battery power level, charge for at least 20 minutes.
•If it still does not work, please use Home key and Power key to
reset the cellphone.
My cellphone has not responded for several minutes
•Restart your cellphone by pressing and holding the Power key.
•Remove the battery and re-insert it, then restart the cellphone.
My cellphone turns off by itself
•Check that your keypad is locked when you are not using your
cellphone, and make sure the Power key is not mis-contacted due
to unlocking keypad.
•Check the battery charge level.
My cellphone will not charge properly
•Make sure you are using an Alcatel battery and the charger from
the box.
•Make sure your battery is inserted properly and clean the battery
contact if it’s dirty. It must be inserted before plugging in the charger.
•Make sure that your battery is not completely discharged; if the
battery power is empty for a long time, it may take around 20
minutes to display the battery charger indicator on the screen.
•Make sure charging is carried out under normal conditions (0°C
to +40°C).
•When abroad, check that the voltage input is compatible.
My cellphone cannot connect to a network or “No
service” is displayed
•Try connecting in another location.
•Verify the network coverage with your operator.
•Try selecting the available network(s) manually.
•Try connecting at a later time if the network is overloaded.
OT988_QG_Aeneas Duralife_US EN_draft 1.indd 34-35 9/7/2012 4:17:14 PM