Operation Manual

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•Check your subscription status with your operator (credit, SIM card
valid, etc.).
•Make sure you have not forwarded incoming calls.
•Make sure that you have not barred certain calls.
•Make sure that your phone is not in flight mode.
The caller’s name/number does not appear when a call is received
•Check that you have subscribed to this service with your operator.
•Your caller has concealed his/her name or number.
I cannot find my contacts
•Make sure your SIM card is not broken.
•Make sure your SIM card is inserted properly.
•Import all contacts stored in SIM card to phone.
The sound quality of the calls is poor
•You can adjust the volume during a call by pressing the Volume Up/
Down key.
•Check the network strength .
•Make sure that the receiver, connector or speaker on your phone is
clean.
I am unable to use the features described in the manual
•Check with your operator to make sure that your subscription includes
this service.
•Make sure this feature does not require an ALCATEL ONE TOUCH
accessory.
When I select a number from my contacts, the number cannot
be dialed
•Make sure that you have correctly recorded the number in your file.
•Make sure that you have selected the country prefix when calling a
foreign country.
I am unable to add a contact in my contacts
•Make sure that your SIM card contacts are not full; delete some files or
save the files in the phone contacts (i.e. your professional or personal
directories).
My callers are unable to leave messages on my voicemail
•Contact your network operator to check service availability.
I cannot access my voicemail
•Make sure your operator’s voicemail number is correctly entered in
"Voicemail number".
•Try later if the network is busy.
I am unable to send and receive MMS
•Check your phone memory availability as it might be full.
•Contact your network operator to check service availability and check
MMS parameters (see “4�1�3 Adjust message settings”).
•Verify the server centre number or your MMS profile with your operator.
•The server centre may be swamped, try again later.
SIM card PIN locked
•Contact your network operator to obtain the PUK code (Personal
Unblocking Key).
I am unable to connect my phone to my computer
•Install ALCATEL ONE TOUCH ONE TOUCH Manager.
•Check that your USB driver is installed properly.
•Check that you have marked the checkbox of USB debugging in
Settings\Developer options\USB debugging.
•Check that your computer meets the requirements for ALCATEL ONE
TOUCH Manager Installation.
•Make sure that you’re using the right cable from the box.
I am unable to download new files
•Make sure there is sufficient phone memory for your download.
•Select the microSD card as the location to store downloaded files.
•Check your subscription status with your operator.
The phone cannot be detected by others via Bluetooth
•Make sure that Bluetooth is turned on and your phone is visible to other
users (see “6�3 Connecting to Bluetooth devices”).
•Make sure that the two phones are within Bluetooth’s detection range.