Specifications

85 86
My mobile phone will not charge properly
• Make sure that your battery is not completely discharged; the battery charge
indicator can take several minutes and may be accompanied by a quiet whistling
sound
• Make sure charging is carried out under normal conditions (0°C - +40°C)
• Make sure your battery is inserted. It must be inserted before plugging in the
charger
• Make sure you are using an Alcatel battery and charger
• When abroad, check that the electrical current is compatible
My mobile phone will not connect to a network
• Try connecting in another location
• Verify the network coverage with your operator
• Check with your operator that your SIM card is valid
• Try selecting the available network(s) manually (see page 76)
• Try connecting at a later time if the network is overloaded
SIM card error
• Make sure the SIM card has been correctly inserted (see page 19)
• Verify with your operator that your SIM card is 3V compatible; the old 5V SIM
cards cannot be used
• Make sure the chip on your SIM card is not damaged or scratched
Unable to make outgoing calls
• Make sure you have dialled a valid number and press the
key
• For international calls, check the country and area codes
• Make sure your mobile phone is connected to a network, and that the network is
not overloaded or unavailable
• Check your subscription status with your operator (credit, SIM card valid, etc.)
• Make sure you have not barred outgoing calls (see page 41)
Unable to receive incoming calls
• Make sure your mobile phone is switched on and connected to a network (check
for overloaded or unavailable network)
• Check your subscription status with your operator (credit, SIM card valid, etc.)
• Make sure you have not forwarded incoming calls (see page 41)
• Make sure that you have not barred certain calls
The caller's name does not appear when a call is received
• Check that you have subscribed to this service with your operator
• Your caller has concealed his/her number
The sound quality of the calls is not optimal
• You can adjust the volume during a call by means of the key
• Check the radio reception icon level
I am unable to use the features described in the manual
• Check with your operator to make sure that your subscription includes this
service
• Make sure this feature does not require an Alcatel accessory
When I select a number from my directory, the number is not dialled
• Make sure that you have correctly recorded the number in your file
• Make sure that you have selected the country prefix when calling a foreign
country
I am unable to add a contact in my directory
• Make sure that your SIM card directory is not full; delete some files or save the
files in the product directory (i.e. your professional or personal directories)
My callers are unable to leave messages on my voicemail
• Contact your network operator to check service availability
I cannot access my voicemail
• Make sure your operator's voicemail number is correctly entered in
"My
numbers
"
• Try later if the network is busy
I am unable to send and receive MMS
• Check your phone memory available as it might be full
• Contact your network operator to check service availability and check MMS
parameters (see page 31)
• Verify the server centre number or your MMS profile with your operator
• The server centre may be swamped; try again later
The
icon is displayed on my standby screen
• You have saved too many short messages on your SIM card; delete some of them
or archive them in the product memory
IP2809_808_UM_GEM_Eng_GB_26_100322.indd 85-86IP2809_808_UM_GEM_Eng_GB_26_100322.indd 85-86 2010-3-22 Tina16:33:342010-3-22 Tina16:33:34