Alcatel-Lucent OmniTouch Unified Communications 5.1 Technical Release Notes R5.1.000.586 Release R5.1.000.586 Revised Edition 07 – June, 2010 Summary Release 5.
Disclaimer This documentation is provided for reference purposes only. While efforts were made to verify the completeness and accuracy of the information contained in this documentation, this documentation is provided “as is” without any warranty whatsoever and to the maximum extent permitted. In the interest of continued product development, Alcatel-Lucent reserves the right to make improvements to this manual and the products it describes at any time without notice or obligation.
TABLE OF CONTENTS 1 Introduction................................................................................................................................7 1.1 WELCOME ........................................................................................................................................7 1.1.1 Get latest software release and documentation.......................................................................9 1.1.2 OXE related information .............................................
2.3.7 My IC coupled with Sametime specific info (FOR BETA ONLY)..........................................37 2.3.8 Teamwork services Installation .............................................................................................37 2.3.9 Miscellaneous ........................................................................................................................38 2.4 TELEPHONY SERVICES – ONE NUMBER SERVICES – MESSAGING SERVICES DELIVERED COMPONENTS..........................................
About Release Notes This Release Notes provides need-to-know information about World Wide Release 5.1. The document provides installation and operating notes, and any known restrictions/limitations.
Related documents • Alcatel-Lucent OmniTouch Unified Communications 5.1 Administration Guide : 8AL 90221 USAB • Alcatel-Lucent Omnitouch Unified Communications 5.1 Installation Manuals: Application Suite Installation Guide 8AL 90223 USAB Client Applications Installation Guide: 8AL 90225 USAB • OmniTouch UC R5.1 – Trouble Shooting Guide 0041 Edition 07 • OmniTouch Advanced Communication Server 5.1 – ACS7.1.
1 Introduction 1.1 Welcome Welcome to Alcatel-Lucent OmniTouch UC Release 5.1 Release 5.1 (R5.1) of Alcatel-Lucent OmniTouch UC is the latest version of the world's leading products for improving real-time communication across the enterprise. This suite of integrated applications leverages your existing environment and adds capabilities to improve the efficiency and effectiveness of the individual, the team and across your enterprise.
One Number services provides personal routing of incoming calls based on rules set by the individual user. Such routing capabilities enable follow me capabilities and call screening according to the caller identification, time of day and location. Personal routing rules can be set up while in the office or remotely through a Web interface or through touch-tone on any phone set. One Number services is a powerful tool for mobile workers who need to stay in touch while travelling.
1.1.1 Get latest software release and documentation " Software is available on the Business Partner Web Site at : • Home/Support/Technical Support Telephony/Software Download/Products/ OmniTouch Unified Communications " Technical Communications and that Installation manuals are available on the Technical Knowledge Base at : https://www.technical-knowledge-base.com/km • Select Product / OmniTouch Unified Communications / 5.
1.1.4 New branding and new Licensing model New branding: “My Phone”, “My Assistant” & “My Messaging” are no more used We talk now about telephony services, messaging services, one number service and teamwork services Also, from 5.0 a new license model is applied: A single user license: My Instant Communicator Instead of 4 user licenses in previous releases: My Phone, My Assistant, My Messaging, My Teamwork in the previous releases.
1.2 New features and enhancements 1.2.1 What’s new in Alcatel-Lucent OmniTouch UC Releases 5.x For a complete description of Releases 5.x contents, please refer to the documents: What’s New in Alcatel-Lucent OmniTouch UC R5.1, UC R5.0.1 and UC R5.0 The sections bellow summarizes the major changes introduced in 5.1. Then the “what’s new” in Releases 5.0 and 5.0.1 are presented. 1.2.2 What’s new in release 5.1.000.586 Release 5.1.000.586 is a maintenance release of OmniTouch UC 5.x line.
1.2.5 What’s new in release 5.1.000.583 Release 5.1.000.583 is a maintenance release of OmniTouch UC 5.0.x line. It contains only bug fixing. 1.2.6 What’s new in release 5.1.000.582 Release 5.1.000.582 is a maintenance release of OmniTouch UC 5.0.x line A new My Instant Communicator has been delivered. • Now, it is no more possible to start the softphone with the MyIC. • Softphone (A4980) and MyIC can’t run on the same computer in the same time. • The DotNet2.
• When reading emails via the TUI, the system will play the email address of the correspondent if this one is not recognized • When reading voice messages via the TUI, the system will play the calling number of the correspondent if this one is not recognized • Previous greetings configuration is retrieved if the user deactivates the extended absence greeting ¾ Evolutions (Ergonomics) of My Instant Communicator on IP Touch ¾ Localization : Support of Spanish Americas TTS ¾ Help On Line updated and new
1.2.8 Major enhancements introduced in Releases 5.0.1: 1.2.8.1 Telephony, Messaging and One number services In release 5.0.001.563: ¾ My Instant Communicator on PDA/PDAPhone (SmartPRS) on Windows Mobile 6 ¾ My Instant Communicator enhancements with, in particular: ¾ o Merge of current phone and conference phone o My IC tooltip on system tray enriched o Specific icon for call “by skill” options o No more need to reboot the PC to perform My IC update (after 5.0.001.
1.2.9 Major enhancements introduced in Releases 5.0: 1.2.9.1 Telephony, Messaging and One number services ¾ Cross product compatibility o o OmniPCX Enterprise Compatibility with OXE 8.0 and 8.0.1, in addition to OXE 6.1, 6.2 and 7.x (7.0 and 7.1) Compatibility with OXE 8.0 XXL (32000 equipments) Windows and Office compatibility • Compatibility of client SP3 for Microsoft Windows XP and SP1 for Microsoft Windows Vista.
o System provisionning 2000 users on a single platform (vs. 1000 users in previous 5.0.000.531 release), 30 VxML ports max. Dual Core processor and 4 GB of RAM are required (please refer to Compliant Platforms document). Note that the configuration single processor/2 GB of RAM remains available for up to 500 users. For more details on HW configuration please refer to the Compliant Platform document.
o Deployment files Deployment files generation and handling have changed in OmniTouch UC 5.0: In Actis, the sizing tool will generate the deployment files with the number of servers that are needed for the customer deployment plus some options. ¾ These deployment files, that are specific to a particular number of servers, are then used by the OmniTouch UC setup to deploy the SW components on the different servers. For a mono-machine deployment, there is no need of deployment file.
¾ Voyager 510 (with Plantronics dongle mandatory) New personal greetings configuration through the Telephone User Interface (TUI) My Instant Communicator is available from release 5.0.000.543 for Telephony, One Number, Messaging and Teamwork services Integration with IBM Lotus Sametime 7.5.1 o ¾ My Instant Communicator o ¾ CS60-USB Messaging services specifics o ¾ Telephony services integration is available from release 5.0.000.543.
o Support for OXE 9.0 for Spatial Redundancy o 40 ms outbound packet timing for g.729 codec o My Teamwork Mobile Client for Windows Mobile 6.1 o My Instant Communicator version 1.7.x 1.2.10 Features/Products no more supported For a complete description of Products and Features that are no longer supported in OmniTouch UC 5.0, please refer to the documents: What’s New in Alcatel-Lucent OmniTouch UC R5.0, UC R5.0.1 and UC R5.1 Linux Red Hat Enterprise ES 4.
2 Things You Need To Know 2.1 Hardware and software requirements 2.1.1 General Please refer to the Feature List document that can be found on the Technical Knowledge Base. To get access to the document please browse: Reference Book – Feature List – More Documentation . Concerning server HW platforms supported, please refer to the Technical Communication AlcatelLucent UC R5 Compliant platforms document, that can be found on the Knowledge base Web Site at: : https://www.technical-knowledge-base.
2.1.4 Hard disk storage (Unified Messaging) When using Messaging Services (Unified Messaging), all e-mails (text or voice) are stored on the hard disk of the e-mail server hosting the mailboxes. The capacity of this hard disk must be adapted according to the capacity requested per Alcatel-Lucent OmniTouch UC user. Voice messages (WAV files) are recorded in G.711 (64 Kbits/s).
2.2 Software locks OmniPCX side For users distributed in a PBX network, following software locks are necessary OmniPCX side: Values of 116, 117, 119, 129, 309 and 166 locks should be equal to “e-CS Engine” (13) with a maximum value of 5000. Values of “CSTA_Bypass” (158) should be equal to 2 X “e-CS Engine” with a maximum value of 6000. OXE pbx locks eCC in PBX mode There is no longer Gateway mode. So only integrated mode is supported.
2.3 Installation procedures 2.3.1 General information This version is a full delivery. Classical procedure to install from scratch is then used, from the delivered DVD. Linux installation Advise : use the last boot CD version with RedHat Enterprise 4 Update 5, 6,7 or 8 in order to prepare your system for future High Availability Feature. Linux Red Hat : You may experience problems when installing Linux on a Dell PowerEdge 1850 with more than 2GB of memory.
2.3.2 New installation of Alcatel-Lucent OmniTouch UC 5.1.000.586 2.3.2.1 Installation procedure • Install a fresh linux system • Use the setup.bin delivered in the DVD to install R5.1.000.586. • Use the postinstall.sh script delivered to complete 5.1.000.586 installation Note: the postinstall.sh script can be found in directory: /Servers/Complements/Scripts/Linux/postInstall.sh 2.3.2.
This will allow for all the users to have the Teamwork Services right un-greyed : Give the rights granted to the users. You certainly will have to use a mass provisioning file in an update mode. Alcatel-Lucent OmniTouch UC R5.1 Technical Release Notes R5.1.000.586 Technical Communication 1109 Copyright © 2007-2009 by Alcatel-Lucent.
2.3.3 Upgrades/Migrations from previous releases 2.3.3.1 Upgrades from Releases 3.0.7 or 4.0 to Release 5.1 " Upgrade of Windows / Linux Suite R3.0.7 or R4.x to Linux Suite R5.1 is not supported. A migration procedure must be applied. 2.3.3.2 Migration from Releases 3.0, 4.0 or 4.1 to Release 5.1 The following Alcatel-Lucent OmniTouch UC migrations are supported: • My Phone Linux R3.0.7 to Telephony services Linux 5.1. " Procedures are described in the following document: Installation Guide R5.
2.3.4 Upgrade procedure from R5.x Classical way of upgrade : • Back up your system with “/Backup/database-save.bin”. • Insert the OTUC new release DVD-ROM • Mount it with “mount /media/cdrom” • Run “/media/cdrom/setup.bin” • Accept the license terms • Choose the “Update” mode. • Restart your system at the end of the setup program.
Since release R5.0.000.543, this feature is controlled by right, so after installation from scratch, or migration, you will have to : 1. Create the Teamwork Services application in the Alcatel-Lucent OmniTouch UC webAdmin : 2. This will allow for all the users to have the Teamwork Services right un-greyed : Alcatel-Lucent OmniTouch UC R5.1 Technical Release Notes R5.1.000.586 Technical Communication 1109 Copyright © 2007-2009 by Alcatel-Lucent.
3. Give the rights granted to the users. You certainly will have to use a mass provisioning file in an update mode. 2.3.4.2 If SSL has been disabled By default the upgrade procedure restore the SSL access except for the service settings. The disable_ssl.sh script must be applied after the last server restart 2.3.5 Migration procedures from R3.0.7 or R4.1 to R5.1.000.
2.3.5.1 Specific operations to do when migrating from R3.0.7 Please read carefully and apply the following workaround: In the case of a 3.0.7 to 5.1 migration and only in this case, the 5.1 backup tool does not save the PostgresSQL data. As a workaround, once the R5.1 backup tool is installed on the 3.0.7 system, edit the file “/opt/ALCHTS/Backup/configuration.xml” and replace HTS_HOME with ECC_HOME in the PostgreSql component section as shown below in red : ...
2.3.5.4 Important : TO DO ACTIONS after migration OTS In the Web Admin, after migration procedure, go in Services ==> Open Telephony Server (configure) ==> OTS Nodes list (modify) ==> re-select each Call Server in the PCX pick list and press the “Apply” button PRS After migration, all the PRS applications that are not the OTUC core ones must be re-created manually.
3. Give the rights granted to the users. You certainly will have to use a mass provisioning file in an update mode. 2.3.5.5 Procedure example Procedure to be used for a R4.1.000.03x -> R5.1.000.586 migration: • Install R5 backup/restore application from the R5 DVD-ROM on the R4.1 servers • Backup the R4.1 databases with this application • Save the backup archives on another server (storage server) • Install the R5 software from scratch on a fresh RHEL 4 Update 8 Linux with the boot CD 4.8.000.
• Install the SSL certificate file with the installCertificates.
2.3.6 My Instant Communicator client side. Fresh installations In order to be able to install the My IC software, you will need to have .NET framework 2.0 SP2 or above version installed on your PC, before launching the setup of My Instant Communicator 1.8.006.000. " Refer to ALCATEL-LUCENT OMNITOUCH UNIFIED COMMUNICATION R5.
My Instant Communicator deployment Before deploying My Instant Communicator full suite, you will have to be sure that all your Teamwork users have OTUC accounts in order for all users to authenticate thanks to single sign on.
Once this has been done, all the MyTeamwork users will have to use the OTUC way of login to log on MyTeamwork server, independently from the use or not of My Instant Communicator. This is mandatory if you want that the MyTeamwork only users be able to communicate with Full OTUC users, otherwise you can separate the users in 2 different MyTeamwork domains. 4°) Take care to OTUC rights for the users who will run the My Instant Communicator (PC only / IP Touch only or both).
5°) If requested, apply a new branding to the Teamwork server in order to replace the “My Teamwork” text by “Teamwork Services” Please refer to the OmniTouch Advanced Communications Server Administration Guide (8AL90208USAB). CAUTION : Teamwork server must be installed with 5.1.000.586 (ACS 7.1.4.5084) version. 2.3.7 My IC coupled with Sametime specific info (FOR BETA ONLY) - For coupling MyIC 1.
all available in Business Partner Web Site (software download or KM). Warning : For releases older than ACS7.1.3b3855, the server must be upgraded to ACS7.1.3b3855 before upgrading to ACS7.1.4b5084 2.3.9 Miscellaneous Lotus Notes Extensions: If you read a new voice message or email from the OTUC web or TUI interface, the message will remain unread in Notes until you press the F9 button to refresh the view 4980 Softphone PIN code 4980 Softphone application supports only digits from 0 to 9 as PIN code.
• "WebSoftphone_SMS_pluginVOIP.zip" : this is an archive that includes all files necessary to install the VOIP module on the Client PC • "_install_WebSoftphone_pluginVOIP.bat" : this is a dos script file, to unzip the archive file above and to register the ocx included The file "_install_WebSoftphone_pluginVOIP.
At the end of ringing delay the groupware window popups: Nota: If the value is set to 0 this functionality will be disabled (as before) 2- Configuration through Profile User configuration can also be done through a profile. This delay can be entered on the profile window using the “4980 plugin” in the WebAdmin. Alcatel-Lucent OmniTouch UC R5.1 Technical Release Notes R5.1.000.586 Technical Communication 1109 Copyright © 2007-2009 by Alcatel-Lucent.
2.4 Telephony Services – One Number Services – Messaging Services Delivered Components. R5.1.0.586 R5.1.0.585 R5.1.0.584 R5.1.0.583 Version: 1.1.001.025 1.1.001.025 1.3.000.016 3.1.000.116 5.0.000.584 5.1.000.585 1.0.001.120 5.0.000.530.a 3.0.010.206 1.0.009.000 3.1.001.093 4.0.012.001 3.0.001.009 5.0.000.005 5.0.000.005 1.0.001.040 1.0.001.040 1.0.001.040 R3.752.31 R3.752.31 5.1.001.002 5.1.001.002 5.1.001.000 1.0.23 2.0.5 1.8.006.000 1.4.000.000 5.1.001.100 4.0.012.002 3.1.002.007 4.0.000.017 4.0.001.
Media Server Presentation Server Backup smart_prs Integrity Tool LogZipper Alcatel Logs Rotate Maintenance Tool Network Installation JDK Sybase Server Linux Sybase ODBC Driver Sybase Databases FlexLM License Manager Tomcat Server Apache Server LDAP Server LDAP Schema Event_server VoIP stack Domino Plug-in Exchange Plug-in 32 & 64 bits NOE Applications NOE_homepage NOE_mservices NOE_receiveim My_instant_communicator My_instant_communicator_update Applications_alarms files Encryption_client Teamwork services
3 Major limitations and restrictions 3.1 Telephony Services – One Number Services - Messaging Services Major Limitations and restrictions 1) Backup The old Backup files are not compatible with UC 5.1.000.586. It’s mandatory to use the backup tool delivered with this version on DVD\Servers\Serviceability\Backup_Application 2) WebSsoftPhone : Problem on multi server config if configuring security trusted sites On Internet Explorer, you must add the Middleware server in "Trusted sites" 3) Scalability.
11) XP support Only 32 bits version is supported 12) High availability feature (HA) This feature provides a global redundant solution thanks to RHES Clustering. The feature is under PCS process. If you intend to use HA in the future and if you migrate for a precise version, it is advised to use the boot CD to install the LINUX as for hard drive partitioning will then be ready for HA installation. (version : HA 2.0.000.009) Alcatel-Lucent OmniTouch UC R5.1 Technical Release Notes R5.1.000.
3.2 Windows Vista limitations and restrictions 3.2.1 Hardware requirements PC must be compliant with Windows Vista requirements 3.2.2 Windows Vista versions supported - Vista Enterprise, Business and Ultimate are supported in this release. - Windows Vista 32 bits editions only. 3.2.3 User rights - Local administration rights are required for installation as for XP. - standard user rights are sufficient for use of applications 3.2.
3.3 Windows 7 limitations and restrictions WINDOWS 7 IS NOT SUPPORTED IN R5.1. 3.4 Telephony services - One Number services - Messaging services Restrictions and Workarounds Keyword Exchange plugins on Windows 2003 SP2 Description On Windows 2003 SP2, the following pack is included : The Windows Server 2003 Scalable Networking Pack which contains stateful and stateless offloads to accelerate the Windows network stack. More informations Type Plugins are not answering correctly.
TTS If you want TTS languages English UK and English US in the same installation, you must modify the file : /Media_Server/eCC/bin/eccrs.
3.
Branding MyTeamwork Ttraditional chinese crms00155828 : IC_PC:Traditional chinese character diplays error on Logon window MyIC/Sameti me My IC PC crms00182097 : Issue with “Send IM from the session balloon” Automatic update Apply a new branding manually to replace “My Teamwork” wording by “Teamwork Services” On Login page of My IC, you may have troubles understanding “login” and “password” (login is the up part / password the lower part).
4 Known issues fixed in this release 4.1 Telephony services - One Number services - Messaging services related issues 4.1.1 Known major issues fixed in release 5.1.000.586: In order to help Business Partner to identify fixed issues in Maintenance Versions, issues considered as most relevant and pertinent will be published on the Alcatel Business Partner Web Site (BPWS) at URL http://www.businesspartner.alcatel-lucent.
crms00205342 A4980: grpware.dic file - wrong translation items crms00201747 1-102200221 TUI en_GB broadcasts sometime "pound" instead of "Hash" crms00201928 1-102549761 MYIC : headset Plantronics DA45/D261 USB doesn't work correctly.
crms00193023 1-100765061 crms00194454 1-101051531 In 5.1.000.583, after installing the -Hotfix_crms00182969.zip,UTF8 phonebook entry problem in A4980 crms00197547 1-101587771 event server doesn't work because the domain name doesn't have TLD. websoftphone's program keys labels shows empty after hotfix installation(Hotfix_crms00182969_5.1.
crms00177240 1-96716765 MY IC incoming and outgoing call popup NOK crms00178859 1-96879651 crms00179143 1-97412021 Contact Card In Outlook does not pop-up in limit cases.
crms00171471 1-95670771 OTUC/ Webadmin, management of accounts in the WebAdmin is very long.
crms00163642 1-94445566 How to increase POPUP time of MY IC tray ICON crms00163501 1-94607049 IPDSP v3.0.0.8 & Crypatge, IPDSP not able to connect with some KPUB crms00163323 1-94545191 OTUC : Tomcat crash on outlook coupling side.
crms00140856 1-90365111 incorrect language in "connection mode" window after login to WSP crms00137603 1-89686571 MY IC login status not visible when Black theme is chosen. crms00137422 1-88840621 Lotus Extension : contact popup not working properly crms00136584 1-89537181 some line wasn't load on the OTS during the automatic night synchro.
crms00153313 1-92524821 bad display for additional ldap fields when doing a search in 4980 crms00153087 1-92650411 Hidden Bookmarks Tab in homepage of the user crms00152802 1-92568141 Microphone volume switches to 0 on incoming calls (Lenovo laptop) crms00151801 1-92422591 OTUC5.1-Instant Communicator: Confusing message for end user if nomadic is already started/5.1.000.
flagged as duplicates 4.1.6 Known major issues fixed in release 5.1.000.581: Tracking ID Siebel Service Request crms00153642 1-92739831 OTUC HA: error with the deployment file.
crms00142140 1-90614617 Funciton to deactivate reading of email by TUI doesn't work crms00150702 1-92211203 Voice mail only settings does not avoid listening email by TTS crms00136102 1-89431581 OTUC - Cannot answer IM using MIC on PDA through smartprs crms00141169 1-90428671 Translation mistakes (Swedish) crms00140857 1-90365333 VoIP plugin download page not fully translated in German crms00138163 1-89553375 Wrong name in UDA folder for OTUC with Czech language crms00107644 1-83927701 M
Service Request crms00141958 1-90610929 crms00140307 1-89808521 OTUC VoIP doesn't start correctly with the WSP Unable to pick call from Softkey on 4980 when Plantronics CS60 USB Headset used.
crms00129206 1-87639461 ldap authentication does not work when there is a space in OU. crms00128537 1-87992477 Wrong display on IPtouch for OTUC TUI services consultation. crms00128402 1-87884661 OTS crashes nearly every hour crms00128110 1-87861111 crms00126901 1-87259068 unable to start A4980 in nomadic VoIP mode OTUC 4980: impossible to start a 4980 user on the port 3596 if you don't specify the port.
crms00100120 1-82978407 Prob MyIC Client BOUYGUES Holding crms00100035 1-82953775 OTUC4.1/MyPhone:UDA from WebSoftphone is shifted-layout not ok/4.1.0.32a crms00097462 1-81458553 Supervision : wrong OTS status 4.1.8 Known major issues fixed in release 5.0.001.566: Tracking ID Siebel Service Request crms00126247 Description My IC - Explorer.
crms00116407 1-85653431 OTS Manager Plugin installation crms00116256 1-84974426 OTUC Server crash (Tomcat) admin and user web page not available / crms00115809 1-85536541 OTUC : TTS bad spanish translation crms00114165 1-85331048 OTUC : installation of the OTUC crash at the application server.
crms00094931 1-81678821 MyIC toaster are void crms00094158 1-81164561 OTUC: MWI removal does not work after voice mail consultation from Outlook client crms00093878 1-76010181 OTUC5/MyPhone:4980 crash if option Pop Up + Photo identity is activated/5.0.0.530a 4.1.9 4.1.10 Known major issues fixed in release 5.0.001.
crms00097889 1-81764593 otuc 4.1 - lotus contact directory behaviour crms00097686 1-81180581 OTUC IC: if 4980 started it is impossible to start nomadic IP. crms00097204 1-82395021 Problem with My Assistant to open the web-surface (more than 5 min) crms00096762 1-73811715 OTUC Extension Outlook : 3 party conference doesn't work if try to be made by Outlook extension. crms00096698 1-79302651 OTUC Softphone: bad value in the file a4980cnp_mask.
crms00099321 1-80084631 OTUC/ Websoftphone: no limit to 500 entries in the call log crms00095600 1-80169549 Inconsistent installation path for different OTUC client components crms00099019 1-80529998 OTUC R4.1.
crms00104877 1-83595581 OTUC : crash of the server. 4.1.12 4.1.13 Known major issues fixed in Release 5.0.000.
XTScf00341 1-75349601 No access every morning XTSce99444 1-74786521 OTUC R5/WebAdmin: Service Online Help is not correctly displayed XTSce99390 1-74756696 OTUC SERVER 5.
