Datasheet

PIMphony for Alcatel OmniPCX Office is a Personal Communication Manager that links the two most widely
used business tools–desktop computers and telephones–to provide a powerful, user-friendly telephone assistant
that manages daily phone tasks. PIMphony improves customer interaction and services, increases personal and
team productivity, and optimizes a company’s investment in Alcatel OmniPCX Office by adding a new dimension
to phone services.
Personal efficiency
PIMphony boosts personal efficiency
and saves users time while avoiding dialing
errors with dial by name and phone-number
“drag & drop”.
Team efficiency
PIMphony facilitates the management
of workgroups by ensuring their phone
status is available at all times.
Call transfer errors are avoided with
PIMphony Team’s new Assistant and
Supervision windows.
Simplified access to messages
PIMphony simplifies access to critical
information in the form of incoming
messages. Voice messages are easily
managed in the new visual mailbox.
Unified messaging enables the user
to access voice messages, e-mail and faxes,
all at the same time.
Enhanced customer relationships
PIMphony enhances a company’s
customer relations by providing access
to a much larger contact database than
the system’s phone book, with contact
database integration. PIMphony supports
seamless integration with Microsoft
®
Outlook™, GoldMine
®
, Act!™ and
Microsoft
®
Access™. The call log function
enables all calls to be tracked including
unanswered calls.
Complete set of telephony
features on PC
• Incoming and outgoing call management,
call hold, multi-line management
(up to 8 lines), direct call keys, dial by
name, redial.
Contact manager integration
• Automatic synchronization with
Contact Manager database.
• Screen pop-up from contact card.
• Dial by name using contact database.
• Direct dialing in contact card.
• Screen pop-up assistant for customized
scripts.
PC TELEPHONY WITH PIMPHONY
AlcatelOmniPCX Office