Datasheet

SMART & FRIENDLY TELECOMMUNICATIONS
Alcatel OmniPCX Office
Wide Reflexes™
and e-Reflexes™ range
Whatever your requirements, you will find
a suitable solution in the Alcatel Reflexes™
range of terminals:
• high or low traffic
• completely hands-free
• mobile or desk-bound
• wall-mounted or desk phones
• using a range of plugware options including
analog plugware, DECT, S0, V24.
Whether traditional or IP, the network
will have:
• the same level of features
• the same range width.
Teamwork capabilities
The Manager/Secretary function provides:
• call screening for the manager’s set
• optional screening for private calls
• direct call with supervision of manager
and secretary sets.
Group supervision on PC with PIMphony
Team for employees working in teams.
The Assistant Window on PC with PIMphony
Team for workgroup assistants dispatches
a high volume of calls (for more details,
see datasheet on PIMphony for Alcatel
OmniPCX Office).
The administrator may also allocate one
extension number to a group which will then
benefit from a wide range of functions:
• Monitoring: the status of each set in the
group is displayed on the Reflexes™ set
• Pickup: anyone in the group can
pick up the call
Alcatel OmniPCX office capacities
• Up to 8 greetings can be created.
• Greetings can be managed by time
(lunchtime, opening hours) or for busy
extensions.
• Fax messages can be automatically
detected.
Music/message on hold
The system provides music and/or a message
on hold while callers wait to be connected.
Automated attendant
The automated attendant allows you to
greet your correspondents 24 hours a day.
It also provides valuable assistance to your
operator during peak times, automatically
putting callers through to the right person.
You also have the option of broadcasting
information such as opening hours.
• Hunting group: incoming calls are routed
sequentially (always to the same phones in
the same order), cyclically (to a phone that
did not take the previous call), or in parallel
(on all workgroup sets at the same time)
• Broadcast: speak to all group members
at the same time through the loudspeakers
on their sets
• Disconnect: option of disconnecting from
a hunting group
• Unanswered call notification for the group.
System greeting
The way in which callers are greeted reflects
the professionalism of your company. The call
server offers various greeting features so that
you can customize your caller greetings.
• Greetings can be individual or programmed
at group or company level.
Terminals, workplace and mobility
Reflexes™ + analog sets 236
Reflexes™ terminals 236
Mobile Reflexes™ terminals (DECT) + DECT plugware 120
Analog sets 196
VoIP Users (e-Reflexes™ + IP PIMphony) 200
H323 client 150
PIMphony clients with integrated CTI server 200
Add-on modules (max. 2 per terminal) 136
S0, V24, Analog Plugware 48
V24 metering Plugware 1
IBS Radio base station 60
Call server
Voicemail ports 8
Voicemail storage (with XMEM64) (with hard disk) 20 min (up to 80 min) (up to 200 hours)
Greetings 8
Languages from 2 to 4
Call Center 8 groups, 32 agents*
Directory entries 3,000
Abbreviated numbers 2,200
System music on hold 16 sec
Customizable music on hold (with hard disk) up to 2 min (up to 10 min)
ARS entries 500
Metering tickets up to 1,000 tickets
NMC tickets with hard disk up to 30,000 tickets
Groups (Hunting/Broadcasting/Pickup) 50 (with up to 32 subscribers in each group)
Attendant group 8 (with up to 8 attendants in each group)
Conference 3 simultaneous conference sites
*Country-dependent.
4277834 - GB - 02/2004/2 - © 2004 - Alcatel Business Systems - 32, avenue Kléber 92707 Colombes - France - RCS Paris B 602 033 185 - LThis document does not constitute a contract - The functions mentioned are country-specific and availability depends on the public network to which systems are connected.
Alcatel reserves the right to modify characteristics without prior notice - All trademarks are the property of their companies - Photo: Michel Langot - Printed in EEC on chlorine-free paper -