Specifications

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Chapter 13: Topology – Network Services
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Alcatel-Lucent Enterprise Communication Solutions
April 2014 Offer
Regardless of the configuration, to users and network managers, voice mail services are the same as
for a single voice mail system.
Note: See the chapter on messaging systems for more details.
The Alcatel-Lucent OmniTouch Unified Communications system is available. See the specific
documentation for details on multi-site environments.
3.2.7 Distributed contact center
The distributed Alcatel-Lucent OmniPCX Enterprise Communication Server CCD (contact center
distribution) capabilities are layered above Alcatel-Lucent OmniPCX Enterprise Communication Server
networking features and therefore are supported in virtually any ABC network configuration. The
Alcatel-Lucent OmniPCX Enterprise Communication Server CCD offers two powerful built-in
mechanisms for multi-site processing:
– Cooperation between resources situated at different locations. These cooperative facilities
offer call routing options for situations in which the service level cannot be guaranteed
locally
– Virtual call distribution using the virtual contact center concept, where call-by-call
distribution is made to the most appropriate resource regardless of its location
Note: See the Customer services chapter for details about applications in a multi-site environment
(including CCx software suite, Web softphones, etc.)
3.2.8 Adaptive routing
On TDM leased lines
Adaptive routing is a powerful routing application that manages call routing in an Alcatel-Lucent
OmniPCX Enterprise Communication Server ABC network based on TDM leased lines (T2 or T1 or T0).
Adaptive routing is a routing mechanism where the route is calculated before the call is set up. Call
setup includes the route to follow, thus avoiding routing in transit nodes.
Each Communication Server integrates the exact topology of the private network at all times and can
determine in real time the current route availability and traffic load. The Communication Server
immediately selects the best available route based on the load on each link and the number of hops
required (transit PBXs) for completing the call.
Adaptive routing provides a high level of security (avoids loops) and link optimization, and avoids
performing routing management in the private network.
With adaptive routing, the private numbering (dialing) plan can be distributed throughout the
network without requiring any additional management task, (e.g., directory number 56000 on node
1, 56001 on node 2, 56002 on node 1, 56003 on node 4, etc.)
Adaptive routing in ABC-VPN networks (over switched networks)