Alcatel OmniPCX 4400
Premium User guide Alcatel OmniPCX 4400 REFLEXES Your Premium REFLEXES terminal provides simple and quick access to all the services and functions offered by your Alcatel OmniPCX 4400 system.
Symbols used in the documentation The action Press is represented by User-programmed or fixed keys are represented by All preset or customized function codes are fully explained in the code table included with this documentation. The programming of keys, to customize your terminal, is described on page 34. A list of available functions is given on page 36.
System information Depending on the software release installed on your system (R2 or R3), some of the preprogrammed keys on your terminal are different. These keys are described in the Description of Terminal chapter, in the paragraph Programmable keys and icons. Also, depending on your system configuration and irrespective of the software release installed, your terminal can be single-line (you have no line keys) or multi-line (you have at least two line keys).
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DESCRIPTION OF TERMINAL i 5
Display Your terminal has a display which can contain several pages. If there is another page, the symbol ">" will appear on the right of the display. To move from page to page, use the and keys. When your terminal is idle, the display gives you information on the state of the terminal (forwarding that has been programmed in, for example), or the date and time if nothing has been programmed in. During a call, the display gives you information about your correspondent or the current conversation.
Programmable keys and icons Depending on the software release installed on your terminal, in single-line configuration, the terminal has 5 or 6 preprogrammed keys and 7 or 6 keys which can be programmed by yourself or by your installation technician: to monitor the status of a terminal, to call an internal or external number directly, to access a function. In multi-line mode, your terminal has two fewer preprogrammed keys ( and ) but has at least two line keys among the programmable keys.
The following icons are associated with the keys: Call icons Function icons Call being made (flashing). Function active. Call in progress. Function requiring action. Call on hold. Terminal or line busy (supervision). Call on common hold.
Fixed keys The fixed keys correspond to the most frequently used functions. Loudspeaker increase loudspeaker volume reduce loudspeaker volume Hands free: for handsfree operation Transfer: to transfer a call to another terminal (multi-line mode) End: to terminate a call or programming.
Information: to go into programming mode or to display information on your terminal. i Directory: to access your personal directory Secret: to isolate you from your correspondent Alphabetic keypad The keypad is used for the "Call by name" function.
I N D E X A Absence Consulting the list of ISDN calls ................................................................. Consulting recorded messages .................................................................. Adjusting receiver volume during a conversation ............................................ Adjusting the display brightness ................................................................... Allocating calls to customer account codes ....................................................
Conference Casual conference ................................................................................... Entering a programmed conference ........................................................... Mastered conference................................................................................ Talking with two other people, internal and/or external, at the same time (conference call) ......................................................................................
Forwarding your calls, from a different terminal........................................... 55 Selective forwarding ................................................................................ 56 H Hands-free (making or taking a call without lifting the receiver) ........................ 42 Hunt groups Hunt group............................................................................................. 30 Temporarily leaving your hunt group .........................................................
Message Consulting "call-me" messages ................................................................. Consulting recorded messages .................................................................. Forwarding calls to a recorded message.................................................... Sending a written message to an internal correspondent ............................... MLA configuration ......................................................................................
Putting your caller on hold .......................................................................... 21 R Receiving a call Receiving a call ...................................................................................... Receiving calls during a conversation ......................................................... Redialling last number dialled ...................................................................... Reporting malicious calls .........................................................
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C A L L S YOUR CALLS 17
Making an external call Lift the receiver or dial the number directly. For example, press 9, followed by the number you want. The display screen will show the number you have dialled. The icon relating to the line key will indicate the status of your call: Note: 9 is the default code for getting an outside line. You can consult the codes for the "Attendant call" and "Direct outside line" functions Making an internal call Lift the receiver or dial the number you require or press a programmed key.
During a conversation with either an internal or an external caller, you can call a second person. There are several ways of doing this: by dialling the new number, or using a programmed key, or from your personal directory. For the latter, press and then the numerical key you used to record this number. You will then be put through to the second correspondent. The first one will automatically be put on hold.
Receiving calls during a conversation During a call, you will be informed that an internal or external caller is trying to ring you by a beep (single line mode) or by a line key flashing (multi-line terminal). The new call is placed on hold and the display screen shows the caller's identity for three seconds. If you want to answer the call: On a single-line terminal: dial the code for the "Consult call on hold" function. On a multi-line terminal: press the flashing line key.
Transferring a call If you are in the middle of a conversation, and you want to transfer your caller to another terminal: dial the number of the other terminal direct. Your caller will automatically be placed on hold. Hang up the receiver (single-line terminal) or (multi-line terminal). With either of the methods given above, you can transfer the call immediately or you can wait to see if the other line answers.
On a multi-line terminal, press the line key relating to this call. To return to the first caller, press the line key relating to the call. Picking up a lost call If you should hang up while a caller is still on hold, the display and the associated line key icon will flash, and your phone will ring. To retrieve the call, pick up the handset, or press the appropriate line key.
You can pick up a call on any terminal in the pickup group from your terminal. Press the corresponding programmed key or dial the code for the "Group call pickup" function. Calling from your personal directory and then press the key on the keypad where you have programmed the number. Calling using a programmed key Certain programmable keys on your terminal may be allocated to internal or external correspondents or to functions. Lift the receiver. Press the programmed key of your choice.
To cancel the conference, repeat the same procedure. You will then be left speaking to the first caller. The second call will be cut off. Note: If you hang up during a conference, the other two speakers will be left talking to each other (if they are both outside correspondents, this will depend on your national telephone system). Casual conference This function is only available if your set has a Conference programmed key.
To do so, press as described above. Conference after answering or retrieving the call, then proceed Parking a caller You can park a caller - i.e. put him on hold to take the call on a different terminal. During the call: 1. Press the appropriate programmed key or dial the code for the "Park call/retrieve" function. 2. Then dial the number of the other terminal you wish to divert to. The call will automatically be parked, and your caller will hear a waiting tone.
Being called back automatically by an internal correspondent who is busy If you call an internal terminal, and all its lines are busy, the display screen and an engaged tone will inform you of this. You then have the "automatic call back" option - being called back automatically when the line is free. 1. Press the appropriate programmed key or dial the code for the "Call back request" function. The display screen will show that the call back feature is in progress. 2. Replace the receiver.
At a prearranged time, you can join in a telephone conference of up to 29 people including yourself, both internal and external (depends on configuration). A confidential access code will have been defined in advance by the participants. The number of digits in this code will be decided by your system administrator. Dial the code for the "Meet me conference" function (*), followed by the confidential access code. If you are the first to join the conference you will hear a waiting tone.
Mastered conference Depending on the configuration of your system, this function enables up to 29 participants to be interconnected, either: by holding an automatic inclusion conference, by broadcasting a spoken or pre-recorded message over the correspondents' loudspeakers (announcement). The conference is established by one user, the conference master, who is the only person who can call the participants in predefined lists. For further information on this function, contact your system supervisor.
Your terminal has access to a system directory of external numbers, using short codes. Simply dial the short code. Intrusion into an internal conversation If you ring an internal number and find it busy, you may be able to intrude in the conversation. This only applies if you have authority to do so, and if that terminal is not "protected". Press the appropriate programmed key or dial the code for the "Intrusion" function. The display will announce that you have cut in.
Press the appropriate programmed key or dial the code for the "Call announcement" function. This connects you directly to his loudspeaker. If he wants to reply to you, he has to lift the receiver. Hunt groups Some terminals may be grouped together. You can call any of the terminals by dialling the number of the hunt group. Note: You can always call a specific terminal by dialling its individual number rather than the group number.
In the course of a call, you sometimes have to send DTMF signals down the line (for example, if dealing with a bank service, an automatic attendant or a remotecontrolled answering machine). 1. Press the appropriate programmed key or dial the code for the "DTMF end to end dialling" function. 2. Then dial the digits to be sent as DTMF signals. This function ceases to operate when you hang up. Note: If you know in advance that you are going to have to send DTMF signals, you can prepare them in advance.
The fact that he is on hold is indicated to all other members of the group who have a common hold facility and will be indicated by a flashing icon. Any one of them can then pick up his call by using their common hold key. Calling an ISDN correspondent You can have access to ISDN services. 1. ISDN 2. Then dial the number you want. The icon relating to the ISDN key will remain lit throughout the call.
The six messages programmed (depends on the installation) are: Telex for you 1. Telex for you 2. Text for you 3. Fax for you 4. Consult voice mail 5. Consult text 6. Consult image To send a message: 1. Dial the code for the function you want. 2. Then dial the number. Calling an internal correspondent on his pager If your correspondent is not answering his phone, but you know he has a pager: dial the code for the "Paging request" function. The display screen will confirm that he is being paged.
Call By Name Type the correspondents name, or the first few letters, on the keypad. If the name entered does not contain any spaces, the search is automatically made on the name. If the name entered contains a space (i.e. two words), the screen proposes two options: search by Name or search by Name/first name. 2 1 Press for Name or for Name/first name. If the name entered contains two spaces (i.e. three words), the search is automatically by Name/first name. In all cases: Press to correct errors.
Alcatel MLA offers a squared type of configuration that allows a number of MLA lines to appear at several terminals. Alcatel MLA provides the following features to all terminals which are members of the MLA group: simultaneous indication of an incoming call on an MLA line, answer the incoming call, place the call on Group Hold, retrieve a call on Group Hold, continuous status (supervision) of each MLA line via the line key icons.
Group (Supervised) Hold - via MLA Key To put a call on Group Hold, press the key corresponding to the MLA line (icon changes to: ). This call can be retrieved at any one of the group terminals by pressing the corresponding MLA line key (icon: ). Private Hold This function is only available if your set has a HOLD programmed key. You can place an MLA line on hold in such a way that no other group terminal can retrieve the call. This feature is named Private Hold (icon: ).
The first caller is automatically placed on Private Hold (icon: ). On the group terminals, the icon n indicates that the line corresponding to this MLA key is busy, and that other group terminals cannot retrieve the first party. Incoming non-MLA calls If your individual station number is called, this non-MLA call will appear only at your terminal. The incoming call information (caller name, calling number, or trunk) is displayed on your terminal.
FOR YOUR CONVENIENCE 38
Customizing your terminal To help you when making everyday calls, you can select certain functions, create a personal directory, and programme the free keys. . The display screen will 1 : to consult the codes for the "Attendant call" and "Direct outside line" functions. 2 : to programme the free keys or the directory. If you want access to the third function, : To check the identity of the terminal.
Programming a free key The display will offer a set of functions to enable you to programme the free keys directly (see the list on page 36). Another set of functions is used when programming the free keys after dialling the code for the function you wish to activate. 1 Select a function, or dial a number or a function code. Select the key you want to programme. Programming your personal directory 2 Dial the internal or external number you want to store.
List of the functions available Broker call 3 party conf Intrus on busy CallBk request Camp on request LS announce Enquiry call Paging meet me Account code Pulse sending DTMF sending Malicious call Leave voice msg Camp on control C O M F O R T Programming your personal code The default code for your terminal is 0000. To choose or alter your personal code, dial the appropriate function code. Dial your personal code and then the new code.
Choosing a language To choose the language of the visual display, dial the code for the "Language" function. The display screen will offer you several possibilities (Scroll through them using ). For example: F: French - GB: English - D: German - SP: Spanish - P: Portuguese - NL: Dutch DK: Danish - I: Italian - A: Austrian. Press the related numeric key to choose a language. To confirm your choice, Making or taking a call without lifting the receiver (hands free) Dial a number without lifting the receiver.
Switching on the loudspeaker during a call During a call, to activate the loudspeaker, To deactivate the loudspeaker, to activate the loudspeaker, then or to adjust the volume (7 volume levels). The loudspeaker volume level is indicated on the screen for a few seconds. Adjusting receiver volume during a conversation or to adjust the volume (7 volume levels). The receiver volume level is indicated on the screen for a few seconds.
Calling the last number dialled (redial) The number will be dialled straight away, and displayed on the screen. Adjusting the ringer You can choose the melody your terminal plays (from among 16 options) and the volume level. With the phone idle: To select a melody, To adjust the volume level, and To confirm your choice, Adjusting the display brightness Dial the appropriate code for the "Contrast programming" function.
To change this number: Dial the code for the "Change associate number" function then, following the instructions, dial your own personal code followed by the associate number. To cancel this number, proceed in the same way, but dialling your own extension number instead of the associate number. Identifying the terminal you are on , and 3 Programming an appointment reminder 1. Appointment reminder 1. Press the appropriate programmed key or dial the code for the "Wakeup/appointment reminder" function. 2.
5. Lift the receiver and replace it to acknowledge the call. Note: to cancel the appointment call, follow the same procedure as when you set it up, using the code for the "Cancel wake-up/appointment reminder" function. 2. Multiple appointment reminder (from 2 to 4 appointments) To program from 2 to 4 appointment reminders: 1. Enter programming mode by pressing the corresponding programmable key or dialling the code of the "Appointment reminder" function. 2. Follow the instructions of the voice guide.
"Do not disturb" You can make your terminal temporarily inaccessible to all incoming calls (except from the operator). 1. Press the appropriate programmed key or dial the code for the "Do not disturb" function. 2. Then, when prompted, enter your personal code. 3. Wait 2 seconds or Your display will indicate "Do not disturb". Forwarding calls when you are busy 1. Press the appropriate programmed key or dial the code for the "Immediate forward on busy" function. 2.
Saving a number, to call it later The other person (internal or external) does not reply. Before hanging up, The number you dialled will be recorded. To ring it again later, This number will remain in memory until it is used again, or until replaced by another one. Hiding your identity This applies if your terminal has access to ISDN facilities. When you call an internal number, or an outside line that also subscribes to ISDN, your own number is automatically transmitted.
Hiding your caller's identity Whether your phone is being used or is idle, you can hide the identity of your correspondents. To do this, you need to have programmed a key with the code "Identity display". To activate or to cancel this function, press the appropriate programmed key. If you answer a call and find it is malicious, you can report it. Press the appropriate programmed key or dial the code for the "Malicious call" function.
4. Dial the prefix to access the public telephone network, followed by the number of your correspondent. Finding out the cost of your last external call Press the appropriate programmed key or dial the code for the "Charging meter readout" function. The display screen will show you the length and the number of units or the cost of your last outside call, and also the total number of charge units or the total cost since the meters were last reset.
This configuration allows two terminals to be grouped under a single number. Your terminal is the main terminal, while the other one, usually a DECT terminal, is the secondary one. Each telephone has its own directory number, but the twin set number is that of the main terminal. When you receive a call, the two terminals ring simultaneously. When one terminal takes the call, the other stops ringing. When all the lines of the main terminal are busy, the secondary terminal (DECT) does not ring.
WHILE YOU ARE AWAY 52
Forwarding calls to another number The other number may be your home phone, a portable, a car phone, or a different terminal such as the operator or your associate line. 1. (software release R3) or dial the code for the "Immediate forward" function. 2. Then dial the number of the phone that is to receive the forwarded calls. If it is an external number, first type the code for an outside line (e.g. 9). The display screen will show that the forward has been accepted (Programme recorded). 3.
for immediate forwarding when your terminal is busy, a combination of both the above. Press the appropriate programme keys. Alternatively, dial the associated function code. Forwarding your calls to another number, when you are away from your desk (Forward on no reply) 1. Dial the code for the "Forward on no reply" function. 2. Then, following the prompts, dial the number to which calls are to be forwarded. The display screen will acknowledge the forwarding. 3.
Forwarding your calls, from a different terminal Forwarding your calls from the terminal you are on (Follow me) If you are temporarily in another room, and would like your calls to be forwarded to you. From the terminal you are on: 1. Dial the code for the "Remote forward" function. 2. Then, following the instructions, dial your own terminal number. 3. your terminal becomes inactive. Forwarding calls from any other terminal within the company Forwarding calls to a recorded message* 1.
Cancelling forwarding From your own terminal 1. Press the programmed key or dial the code for the "Forward cancellation" function. 2. your terminal becomes accessible to incoming calls once more. From the internal terminal that is receiving your forwarding 1. Press the programmed key or dial the code for the "Cancel follow me" function. 2. Then dial the number of the terminal that is being forwarded. 3. From any other terminal within the company 1.
SelSLi (main number forwarding) or (secondary number forwarding) or dial the code for the corresponding function. 2. Select the type of forwarding required. 3. Dial the number to receive the forwarding. 4. . 1. SelPli SelPli To cancel the forwarding, described on page 49. or SelSLi , and proceed as Consulting recorded messages together with a green LED indicate that you have messages waiting. ; the display screen indicates the number of new messages.
then to display the number of "call-me" messages (xx Msg Recall). ; the first person to be called back is displayed. To call them, To go to the next message, To return to the previous message, Note: the "call-me" message is erased when the callback is made (even if the correspondent does not answer), when you go on to the next message, and when you press to leave message mode.
2. Then dial the paging number. The display screen will acknowledge receipt. Replying when your pager sounds If you are away from your office but still in the building, and your pager beeps, you can reply to it from any company phone. 1. Press the appropriate programmed key or dial the code for the "Paging reply" function. 2. Dial your own terminal number and you will be put through to the person who paged you. You can call the last caller back, even without knowing who it was. 1. Lift the receiver. 2.
The LED associated with and the green LED on your set indicate that messages are present. ; the display screen indicates the number of calls. then to display the number of messages (xx Msg NO ANS). ; the identity of the first caller is displayed. i to display the date and time of the message. To call the person back, To go to the next message, To store a message, ( * is displayed in front of the caller's name) Note: if you call back a correspondent who does not answer, the message is stored.
ISDN ; the display screen indicates the number of calls. To consult the list, i ; the display screen indicates the caller's number. to display the date and time of the message. To call the person back, The display screen indicates the caller's number and the date and time of the call. To go to the next message, To store a message, ( * is displayed in front of the caller's name). Note: if you call back a correspondent who does not answer, the message is stored.
GLOSSARY ALPHAPAGE CONNECTION Connection to the Alphapage message service. BROKER CALL A function which allows you to hold two conversations at once, switching from one to the other. CALL TRANSFER A facility which allows you to transfer a call to another user within your company. CONFERENCE This facility allows you to switch from talking to two callers alternately, to talking with both at once. DECT A European standard: Digital Enhanced Cordless Telecommunication.
FILTER A facility offered to a manager/secretary pair, allowing calls to the manager to be intercepted by one or more secretaries. HOLD A facility which allows you to keep a caller on hold while you perform a second operation, and then pick up the call again on the same terminal. HUNT GROUP A set of terminals which all have the same number in the phone book. A caller to this number will get whichever of the terminals in the group is free.
MANAGER/SECRETARY The range of special services such as filtering, forwarding, etc., between a manager's set and his secretary's. MULTI-LINE TERMINAL A phone which has at least two lines (at least two line keys). NIGHT SERVICE BELL A service often used after hours, which enables anyone to answer incoming calls. PARKING This service allows you to put a call on hold, and then pick it up again on any compatible terminal in the company.
PROGRAMMED CONFERENCE At a prearranged time, you can take part in a telephone conference involving up to 29 internal and external callers. SINGLE-LINE TERMINAL A phone which has one line available to it (no line keys). SUB-ADDRESS To contact your correspondent's fax, PC or phone, you may need to add a four-digit "sub-address" to his number. SYSTEM DIRECTORY A directory containing all the abbreviated numbers available to all users within the company.
Precautions for use: Caution, never bring your telephone set in contact with water. To clean your set however, you may use a damp cloth. Never use solvents (trichlorethylene, acetone, ...) which may damage the plastic surfaces of your telephone set. Never spray cleaning products on your set. If the terminal is used close to a strong source of electromagnetic radiation, slight modulation may be audible in the earphone.
