Alcatel OmniPCX Enterprise
User Guide Easy REFLEXES Alcatel OmniPCX Enterprise Your Easy REFLEXES terminal provides simple and quick access to all the services and features offered by your Alcatel OmniPCX Enterprise system.
Symbols used in the documentation The action PPress is represented by: Pre-programmed or fixed keys are represented by: The standard or site-specific feature codes are listed in the Table of Codes brochure, which should be consulted when the text indicates Enter the code for... or ...See Table of Codes. FEATURE Standard Code Last caller call back Site Code *69 Programming the keys to customize your terminal is described in Personalizing your terminal.
System information The availability of some of the features described in this guide depends upon your system configuration. For more information regarding your system configuration, contact your telephone system manager. Station information (1) Your terminal permits on-hook dialing; this means you can dial calls even before you pick up the handset. (2) Your terminal can be set up as a multi-line station (two or more line keys) or as a single line station (integrated line service with no line keys).
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Getting to know your REFLEXESTM Easy TERMINAL i 5
Display Your terminal can display several pages of information. If there are multiple pages, >" appears on the right side of the display. To move from page to page, the symbol "> use the and keys. When your terminal is idle, the display gives you information on the state of the terminal (e.g. that forwarding has been programmed) or the date and time if nothing has been programmed. During a call, the display gives you information about your party or the current conversation.
Pre-programmed keys and LEDs Your terminal has several fixed or pre-programmed keys. These keys are used to: determine the status of a terminal call an internal or external number directly access a feature Some of these keys may be reprogrammed by your installation technician or telephone system manager to suit installation requirements.
Call and feature LEDs. Green LED indicates messages are waiting for you. LEDs correspond to each of the preprogrammed keys. LED flashing: Incoming call. Call on hold. LED lit solid: Call in progress. Call on common hold.
Menu, End, and Audio keys The fixed keys represent frequently used features. Menu: to start programming mode, to display information on your terminal, or to terminate programming END: to terminate a call or programming Menu END Listen To reduce station speaker or handset volume To increase station speaker or handset volume Listen OK - station speaker (to share a conversation) or press to OK (confirm) certain features.
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C O N T E N T S YOUR CALLS Making an external call .............................................................................. Making an internal call ............................................................................... Calling the attendant .................................................................................. Consultation Call ....................................................................................... Calling an associate (or other key individual) ....................
Moderated conference................................................................................ Calling a number - using the system directory................................................ Barge-in to an internal conversation.............................................................. Privacy/Protection against barge-in .............................................................. Calling a party through the station speaker ................................................... Hunt Groups ...........
Hiding your caller's identity ......................................................................... Allocating calls to customer account codes .................................................... Finding out the cost of your last external call ................................................. Calling an external "private" number ........................................................... Twin-set configuration .................................................................................
Care of equipment ..................................................................................... 58 Compliance...............................................................................................
C A L L S YOUR CALLS 15
Making an external call To make an external call: Dial 9 (or lift the handset and dial 9), then dial the number you wish to reach. The display will show the number you dialed and the LED associated with the line key will indicate the status of your call. Note: 9 is the default number code for getting an outside line. You can check the codes for the "Attendant call" and "Direct outside line" features by using the Menu key (Guide Mode).
During a conversation with an internal or external party, you can call a second person. This is sometimes known as a Consultation call. To make a 2nd call: (1) Select a free line key (the first party is automatically put on hold) (2) Dial the number for the second call directly, or call using a dialing feature (e.g.: Call - using your personal directory or the system directory). (3) You will be connected to the second party.
Answering a call When your terminal rings - your display screen shows the caller's name or number: lift the handset (or press the flashing line key for Hands-free). Answering calls during a conversation During a call, you can answer a second call. When a second person calls, you hear a beep and see a flashing line key on your multi-line terminal.
To transfer a call: (1) Make a 2nd call, and when the second party answers, advise that station user that you are transferring a call to them. TRANSFER (2) to complete the transfer. Notes : If you prefer, you can transfer the call without waiting to see if the other party answers (even if their line is busy). It is usually not possible to transfer calls between two outside lines - this depends upon your system configuration.
Switching between calls (Broker Calls) If you are in conversation with one caller and have another caller on hold, you can switch back and forth between them. This is sometimes known as a broker call. To switch between calls: Press the line keys relating to your call. The number for each party will be displayed.
Pre-programmed keys on your terminal may be re-assigned to dial internal or external parties or to features. To call - using a programmed key: Lift the handset and/or press the programmed key of your choice. The call will be made automatically and the display screen will show the number being called. Note: Programming of keys for speed dialing depends upon your system configuration.
To add additional parties to a three-way call: CONFERENCE (1) Press: - the other participants remain connected, and may continue talking while you are adding other parties. (2) Dial the number of the party you want to bring into the conference. (3) When the individual answers, press conference or END CONFERENCE to include them in the to return to the conference without them. Every time a new participant joins the conference, the participants hear an advisory beep.
LINE (1) During the call, to start a 2nd call, then enter the code for the "Park Call/retrieve" feature. (2) Per the voice guide, dial the station number of the terminal on which you want to take the call - the call is automatically parked, and your caller hears a hold signal.
To request a callback: Callback - set request" feature. Your display will show (1) Enter the code for the "C that the call back feature is in effect. (2) Replace the handset, and you will be called back when your party answers your call me request (or automatically when the busy line is free). To cancel the callback request: dial the number a second time, then hang up.
At a predetermined time, you can join in a telephone conference of up to 29 people (including yourself). The participants may be internal and external (depending upon your system configuration). A confidential access code will be provided to you in advance by the individual arranging the conference. The number of digits required in the meeting code (default: four digits) is determined by your telephone system manager.
(2) Then dial the confidential code for the conference. Your caller will automatically be put on hold. (3) TRANSFER and LINE for the corresponding call, to complete the transfer of your party into the conference. (*) in the case of a conference over a network, dial the number of the node on which the conference is being held before entering the confidential access code.
Your terminal has access to a system Speed dialing directory of internal or external numbers. To call a number using the system list: Dial the short code assigned to the number. Barge-in to an internal conversation If you call an internal number and find it busy, you may be able to barge-in to the conversation. You can only do this if you have authorization and if that terminal has not set Privacy/Protection against barge-in".
Privacy/Protection against Barge-in To set protection against barge-in (prior to your call): Dial the code for the "Privacy/Protection against barge-in" feature, then dial your call. This protection is only in effect until you hang up. Calling a party through the station speaker If your internal party does not answer, you may (if you have the authority to do so) enable his or her phone remotely, and announce yourself through the station speaker.
To temporarily leave your hunt group: Enter the code for the "Station group - exit" feature Note: You will continue receiving all calls dialed directly to your extension. To return to the group, press the appropriate programmed key or dial the code for the "Station group - entry" feature.
Calling an internal party on a pager If your party doesnt answer and you know the person has a beeper (radio pager), you can page this person, to inform them of your call. To page someone via the internal system: Enter the "Paging request" feature code (see Table of Codes). You can also inform this person of your call, directly on their beeper, by entering the "Direct paging call" feature code (see Table of Codes) followed by your partys pager number.
31 E A S E O F U S E EASE OF USE
Personalizing your Easy terminal To help you when making everyday calls, you can select certain features, create a personal directory, and program the free keys. To customize your phone: Menu to enter Guide Mode, then The display screen shows you two of the three menu choices; press: 1 : to enter Access Mode (to check the codes for the "Attendant call" and "Direct outside line" features). 2 : to enter Programming Mode (to program the free keys or the directory).
or 2 - to program your personal directory or speed dialing list. Dial the internal or external number you want to store (For external numbers, remember to include 9, the code for the Direct Outside Line feature).
Programming your personal code To choose or change your personal code: (1) Dial the appropriate feature code for PPassword - change (2) Dial your personal code (3) Dial the new code Each digit of the code is indicated on your display by an asterisk. Note: The default number code for your terminal is 0000. Choosing a display language To select a display language: (1) Dial the "Language" feature code: Press to scroll through the languages available on your system.
Adjusting station speaker volume during a call To adjust the station speaker volume during a call: After Listen OK or , to activate the station speaker, then to adjust the volume (7 volume levels). The station speaker volume level will be displayed for a few seconds. or to adjust the volume (7 volume levels) The handset volume level is indicated on the screen for a few seconds.
To adjust your ringer melody and volume (with your telephone in idle mode): (1) (2) Listen OK Listen OK to enter Program Melody mode again to scroll through the melodies. (3) To adjust the volume level: (4) END or to confirm your choice. Adjusting the display viewing angle To adjust the display visibility: (1) Dial the code for the "Display adjustment" feature (2) To select the level: or The visibility will change with each keystroke. (3) END to confirm.
(3) Enter the associate number To cancel this number: (1) Dial the code for the "Associate number - change" feature (2) Dial your own personal code (3) Enter your own extension number Identifying the terminal (1) Menu , then , then 3 to display the name for your terminal. (2) (3) to display your terminal number. END .
If this is your own terminal, enter nothing further. (4) END At the selected time, your telephone will ring and the display will indicate that it is an appointment or reminder call. To confirm the reminder - lift the handset and replace it. Notes: to cancel the appointment call, follow the same procedure as when you set it up, using either a programmed key or the code for the "Cancel wakeup/appointment reminder" feature.
Do not disturb You can make your terminal temporarily inaccessible to all incoming calls (except from the attendant) by doing the following: To put your terminal in Do-Not-Disturb mode: (1) Enter the code for the "Do not disturb" feature (2) When prompted, enter your password (3) END . Your display will indicate: "Do not disturb".
Hiding your identity When you call an outside line that also subscribes to ISDN, your own number is automatically transmitted. If available in your system, you may choose to hide your identity prior to making a call. (To use this feature, you need to have previously programmed a key with the code "Secret identity"):: To hide your identity on your next call: (1) Lift the handset. (2) Press the programmed key. (3) Hang up. To cancel this confidentiality, follow the same procedure.
Allocating calls to customer account codes To charge outside calls to customer account numbers: (1) Lift the handset and dial the code for the "Business account code prefix" feature. (2) Enter the appropriate account number. (3) Dial 9 and the external telephone number you are dialing. To see the cost for your last external call: Enter the code for the "Chargeback/account reading" feature.
Twin-set configuration This configuration allows two terminals to operate under a single number. Your desk terminal is typically the main terminal, while another (usually a PWT terminal), is the secondary. Each telephone has its own system station number, but the twin-set number is that of the main terminal. In the twin-set configuration, a call to the twin-set number rings at both terminals simultaneously. When either terminal takes the call, the other stops ringing.
A B S E N C E IN YOUR ABSENCE 43
Forwarding calls to another number (Forwarding - immediate) You may forward your calls to another internal terminal or (if allowed in your system) to an external number. To forward your calls: (1) Enter the "Forwarding - immediate" feature code (see Table of Codes). (2) Dial the number of the telephone receiving the forwarded calls. The display shows that the forward has been accepted (Programming OK). (3) Press END . The display will show that calls are being forwarded and to what number.
Forward if you do not answer or forward immediately if your station is busy (Overflow on no answer and overflow on busy - immediate). Forward on no answer To forward your calls to another number (when you are away from your desk): (1) Dial the code for the "Forward on no answer" feature. (2) Then, following the prompts, dial the number to which calls are to be forwarded. The display will confirm that forwarding has been programmed. (3) END to confirm.
Forwarding your calls from someone elses terminal (Remote Forward) The forwarding feature allows you to have your calls answered at other terminals or by voice mail system, and depends upon your system configuration. Your station display and the voice guide indicate if calls are being forwarded. Forwarding your calls from the terminal you are on (Follow me) If you are temporarily in another room, you may want your calls to be forwarded to you at that location.
Forwarding calls to a recorded message (voice mail) To forward calls to voice mail: (1) Dial the code for the type of forwarding that you need (2) Dial the number of your company's voice mail system END (3) Hang up or . Canceling forwarding Note: Whenever you program new forwarding, previous forwards are canceled. To cancel forwarding (from your own terminal): (1) Dial the code for the "Forwarding (Remote) - cancel" feature. Your display will confirm that forwarding is canceled. (2) Hang up or END .
To cancel forwarding (from any other terminal within the company): (1) Dial the code for the "Forwarding (Remote) - cancel" feature (2) Then dial the number of the terminal that was being forwarded (3) Hang up or END Selective forwarding In multi-line mode, you can have a main number and one or more secondary numbers.
Checking messages When and the green LED are flashing, you have messages waiting. to display the total quantity of messages left for you.
Reviewing the list of internal calls When you are away, (up to 10) internal calls to your station will be listed. The icon indicates if there are messages for you (or calls on the list). To review the list of internal calls: (1) Listen OK (2) to check the list of internal calls to see the number of calls received (Display XX Msg NO ANS) (3) Listen to display the first callers number.
Locking your terminal This feature prevents any calls and any programming changes from being made at your terminal. To lock your terminal: Enter the "Lock" feature code To unlock your terminal: Enter the "Lock" feature code, then enter your password Forwarding your calls to your personal pager Option note: integration of a paging solution and a paging access arrangement depend upon the configuration of your system.
To reply to pages: (1) Dial the code for the "Paging reply" feature (2) Dial your own terminal number - you will be put through to the person who paged you Option note: integration of a paging solution and a paging access arrangement depend upon the configuration of your system. Calling back the last internal caller whose call went unanswered You can call back the last internal caller (whose call you missed), even without knowing who it was.
GLOSSARY BARGE-IN Feature that enables a station to intrude into a conversation already in progress between two other parties (at least one of whom is internal). BROKER CALL Feature which allows you to conduct two conversations at the same time, switching from one to the other, as needed. CALL PICKUP Feature which allows you to pick up a call coming into a different terminal within the same call pickup group. CONFERENCE CALL Feature which allows you to speak with two parties at the same time.
INTERPHONE MODE Activated by pressing the MUTE key, Interphone mode allows you to answer incoming internal calls immediately, without having to lift the handset. ISDN Integrated Services Digital Network. LED Acronym for: Light Emitting Diode LINE KEY Key (button) which provides access to a station line. MANAGER/ASSISTANT The range of enhanced services such as screening, forwarding, etc., available between a station used by a manager and assistant, etc.
PERSONAL CODE (PASSWORD) Code which acts as a password to control access to programming features and for locking your terminal. (default: 0000). PERSONAL DIRECTORY Directory containing the Speed Dialing telephone numbers for a specific terminal. PICKUP GROUP Set of terminals configured to allow group members to pick up call coming into a different terminal within the group, at their own station.
INDEX A account codes, 41 answering a call, 18 answering a night service bell, 24 answering other calls during a conversation, 18 appointment reminder, 37 associate number, changing, 36 associate, calling, 17 attendant, calling, 16 Consultation Call (Calling a 2nd person during a call), 17 cost, last external call, 41 customer account codes, 41 D display adjustment, 36 display language, choosing, 34 Do not disturb, 39 E equipment, care of, 58 external call, 16 B Barge-in, 27 Barge-in, privacy/protection a
Hunt Groups, 28 Programming the free keys or the directory, 32 I Identifying the terminal, 37 identity, hiding, 40 identity, hiding a caller's, 40 internal call, 16 internal calls list, reviewing 50 R Redial, 35 reminder call, 37 ringer (melody and volume), 36 S six-party conference, 21 station speaker, 35 station speaker volume, 35 Switching between calls (Broker Calls), 20 L language display, 34 locking, 51 'losing' a call on hold, 19 T transferring a call, 19 twin-set configuration, 42 M messages,
Care of equipment: Caution: never allow the telephone equipment to become wet. You may however, use a damp cloth to gently clean the telephone. Never use solvents on the telephone equipment, as they may damage the surfaces of your telephone set. Never spray cleaning products of any kind on or into your set. Compliance/ Regulations: This device complies with Part 68, FCC Rules. FCC Registration Number: 2DH FRC - 34608 - PF - E Ringer Equivalence: 0.6B HAC This device complies with Part 15, of the FCC Rules.
