Specifications

OmniAccess 5510 USG - Release Notes
September 2010
Technical Support
Alcatel-Lucent technical support is committed to resolving our customer’s technical issues in a timely manner.
Customers with inquiries should contact us at:
Region Phone Number
North America 800-995-2696
Latin America 877-919-9526
Europe [phone]
Asia Pacific [phone]
Other International 818-878-4507
Email: [e-mail]
Internet: Customers with Alcatel-Lucent service agreements may open cases 24 hours a day via Alcatel-
Lucent’s support web page at: service.esd.alcatel-lucent.com.
Upon opening a case, customers will receive a case number and may review, update, or escalate support cases
on-line. Please specify the severity level of the issue per the definitions below. For fastest resolution, please
have telnet or dial-in access, hardware configuration—module type and revision by slot, software revision, and
configuration file available for each chassis.
Severity 1 Production network is down resulting in critical impact on business - no workaround available.
Severity 2 Segment or Ring is down or intermittent loss of connectivity across network.
Severity 3 Network performance is slow or impaired—no loss of connectivity or data.
Severity 4 Information or assistance on product feature, functionality, configuration, or installation.
OmniAccess 5510 USG - Release 3.0 Page 33 of 33
032667-10 Rev. A