Alcatel IP1020P ADMINISTRATOR’S GUIDE Alcatel IP1020P is a best-in-class SIP DECT system specially conceived for the business environment.
Declaration of Conformity Hereby, it’s declared that this phone is in conformity with the essential requirements and other relevant provisions of the CE. CE Mark Warning This is a class B device, in a domestic environment; this product may cause radio interference, in which case the user may be required to take adequate measures.
Contents 1 Getting Started .........................................- 6 1.1 Packing List............................................................................... - 6 - 1.2 Assembling your system ............................................................. - 6 - 1.3 Configuration and Registration..................................................... - 7 - 2 1.3.1 Basic Configuration via Web Page ........................................... - 7 - 1.3.
3.3.1 Speed Dial ........................................................................ - 25 - 3.3.2 Private and Shared Phonebooks ........................................... - 26 - 3.3.2.1 Using IP20 interface to manage your Contacts ............................................... - 26 - 3.3.2.2 Using the WUI to manage your Shared Phonebook ....................................... - 28 - 3.3.2.3 Import/Export your Shared Phonebook .........................................................
4.4.2 Call Waiting ....................................................................... - 47 - 4.4.2.1 4.4.3 Call Hold ........................................................................... - 49 - 4.4.4 Consultation Call (2nd Call) .................................................. - 49 - 4.4.5 Call Swap.......................................................................... - 50 - 4.4.6 Call Transfer ...................................................................... - 51 - 4.4.
1 Getting Started 1.1 Packing List The following components are included in your package: Alcatel IP1020P base station Base power supply unit IP20 handset, battery door and belt clip 2xAA batteries IP20 charging cradle IP20 power supply unit Ethernet cable Quick Start Guide and Connection Sheet 1.2 Assembling your system This section introduces how to assemble your system with the components in the packing list Connect the network cable to the LAN connector of your base unit.
Insert the batteries into the handset battery compartment. Connect the handset power supply unit to the charger and then to the mains. Place the handset on the charging cradle. Please let the handset charge for 8 hours before use. 1.3 Configuration and Registration Some simple configurations are needed to get your phone ready for making calls: network and account information must be correct.
DHCP: By default the phone attempts to contact a DHCP Server in your network in order to obtain its valid network settings, e.g. IP address, subnet mask, gateway, DNS server, etc. Static IP Address: If your phone cannot contact a DHCP Server for any reason, you need to enter the network settings manually via Static IP Address. Please contact your internet administrator for more details.
These are the basic parameters: Field Description Active You can choose on/off to enable/disable the account respectively. Account Name The name showing on the LCD of your handset for this account. Hostname/IP SIP server address provided by your ISP. Address User Name User account information, provided by your VoIP Service Provider Alcatel IP1020 Administrator Guide ed1.
(usually it is the same as your phone number). Registered Name Register name provided by your VoIP Service Provider. Password Account password provided by your VoIP Service Provider. Fill them in according to the information provided by your VoIP Service Provider, and scroll down the page to press “Save” button. Once Network and Account Setting configurations are settled and your phone registered, your handset will show the content of Account Name parameter on the screen.
Account Settings: Press MENU Settings VoIP Account Settings. Enter the admin password, select the sip line you want to view, and check the parameters. You can refer to “Basic configuration via web page” chapter above for parameter details. If you need to make any changes, please use the web interface as explained in previous chapter. Alcatel IP1020 Administrator Guide ed1.
2 Overview 2.1 Keypad Alcatel IP1020 Administrator Guide ed1.
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2.4.1 IP20 Handset Menu To access the icon-driven Menu, press the central navigator key (OK key). You can navigate through the different submenus with the 4-way navigation key, and select highlighted option with OK key or Select softkey. The top bar shows the name of the highlighted submenu. 2.4.2 Web User Interface (WUI) Alcatel IP1020P features an embedded web server to help administrators and users configure, manage and use their system in an intuitive and simple manner.
Press OK button on the keypad of the handset to enter the Menu. Then go to StatusNetwork Status to find out your IP1020P IP address. Enter it (for example http://192.168.1.100) into the address bar of your web browser. The default administrator’s login name and password are admin/0000. You can also use a network sniffer to find out your system’s IP address. Note: Please locate your PC in the same network segment of your Alcatel IP1020P (192.168.1.
3 Customizing Your System 3.1 General Settings 3.1.1 Status You can view the status of your system using the phone interface or the Web interface. Using the WUI, you can see System Status and Line Status. System status gives you information about your product by showing current FW version, MAC address and other network parameters. Line status shows information about handsets and sip accounts registration status.
Accounts can be: Registered: the system successfully registered to this sip account Registering: registration in process Unregistered: registration did not succeed or the account is disabled or not configured To check the Status via Phone interface, go to MenuStatus. You can access both Network and sip account status. 3.1.2 Call Routes In this section you will learn how to configure call routes, handset default line and master handset for each account.
By default, your handset and all handsets in the system will receive calls through all sip lines, and will use Account1 to make outgoing calls. You can change these settings. As said above, the procedure to do so is relevant if you have more than one handset in the system, or more than one active sip account. 3.1.2.1 Call routes setting In the WUI Go to SystemCall Routes. Tick or untick the handsets you want to be able to use with the different sip lines.
3.1.2.3 Master Handset setting By default all services linked to your sip accounts (Call forward, DND, Anonymous call, etc) will be controlled by the IP20 handset included in your IP1020 system (Handset_1). We will refer to this role as “master handset” along this guide. If you have more than one handset and/or more than one account, please assign master handset roles as per your convenience. You can do so using the WUI, SystemSIP Account Management 3.1.
Scroll through the list of available languages and press Select softkey when the language of your choice is highlighted. Press Back soft key to return to the previous screen. 3.1.4 Time and Date Time and date are displayed on Alcatel IP20 handset screen. By default the phone will try to obtain them from a preconfigured SNTP server, but you can set them manually if needed. Please contact your system administrator if the time or date is incorrect.
Note: By default the time zone is +1 France (Paris) 3.2 Audio Settings 3.2.1 Volume Handset, speaker, headset, ringer and alarm volumes can be adjusted independently using handset user interface. To adjust the volume in idle mode: Press MenuSettingsAudio To adjust earpiece, speaker, headset please select Call Volume submenu. Use up and down keys to select the audio device, and right/left navigation keys to increase or decrease the volume.
Handset/Headset/Hands-free modes are activated, press the right arrow key (volume key). Use then up and down keys to increase/decrease the volume. To modify ringer or calendar events volume, please use Ring Settings submenu. In this submenu you can select the ringtones to be used for internal and external calls, but also their volume. Use up and doen keys to navigate between melody and volume, and right/left to adjust the volume.
3.2.3 Operation Tones You can decide whether the following tones are active or not: Key tone Low battery warning Out of range warning To make your choice using the handset interface, please Press MenuSettingsAudioOperation Tones Use up/down navigation keys to browse through the parameters, and left/right to adjust the value. Then press Save or Back to store or discard your changes. 3.2.
3.2.5 General Preferences Section SystemGeneral Preferences allows you to configure some parameters related with voice management using the Web interface. Alcatel IP1020 Administrator Guide ed1.
Parameter Description RTP Port Defines port range that will be used for audio. JITTER BUFFER It is a shared data area where voice packets can be collected, stored, and sent to the voice processor evenly to overcome variable delay introduced by networks, known as jitter. Account The sip account to which jitter buffer settings refer. Select from the roll up menu Type To choose the type of JITTER BUFFER : Adaptive or Fixed. Delay To set Jitter Buffer Min Delay, Max Delay and Normal Delay parameters.
To call a Speed Dial entry, just press and hold the key number on which you stored the contact. 3.3.2 Private and Shared Phonebooks Each Alcatel IP20 handset has a built in private directory which can store up to 100 entries. Each Alcatel IP1020 base also has a directory that is shared among all handsets subscribed to this base, and can store up to 300 entries.
Make your modifications if needed, and then press Save softkey to store your changes or Cancel/Onhook key to exit. To delete a contact: Press Contacts key (Left navigation key) or go to Menu (OK key)Contacts Select Private Phonebook (or Shared Phonebook) Use the navigation key to highlight the contact you want to delete, press Options soft key, and scroll down to highlight Delete, then press Select softkey. You’ll be asked to confirm the deletion of the contact.
3.3.2.2 Using the WUI to manage your Shared Phonebook You can add/delete/edit contacts via Web interface: Choose PhonebookShared Phonebook To add a contact: press Add new button, fill in name and number and press Save. To delete a contact: select the contact in the list and press Delete button. To edit a contact: press the Edit button by the desired contact, modify it and press Edit button. 3.3.2.
3.3.3 Network Phonebook In addition to private and shared phonebooks, your IP1020 allows you to use company remote directories. IP1020 supports both XML and LDAP based directories. With these types of contact lists you can perform search operations, and have dial-out or incoming call lookup. You cannot add, edit or delete contacts on these phonebooks from the WUI or handset interface. Network Directory function can be disabled from the WUI. 3.3.3.
Press the green key to dial a highlighted entry, or press Options softkey to View details or Predial one among the different numbers assigned to this contact. You can also navigate through the XML Phonebook with up/down keys and then view or dial out a highlighted entry as explained above. Note: 1. IP1020 can support up to 5 xml phonebooks. 2. Each contact in the remote phonebook can have up to three phone numbers. 3. Ask your technical support for more detailed information. 3.3.3.
To search the LDAP Phonebook from you IP20 handset: Press Contacts key (Left navigation key) or go to Menu (OK key)Contacts Select Network Phonebook Type contact last name’s first letters, and press Search softkey. Press the green key to dial a highlighted entry, or press Options softkey to View details or Predial one among the different numbers assigned to this contact. You can also navigate through the Network Phonebook with up/down keys and then view or dial out a highlighted entry as explained above.
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4 Basic Call Functions Alcatel IP1020 features a highly intuitive user interface specially conceived for the business environment and allows you to perform 4 concurrent wideband calls using up to 8 different lines (sip accounts) and 6 handsets. In this chapter we will review procedures and configurations related with call related features. 4.1 Outgoing calls 4.1.1 Call Devices Your handset supports handset, hands free and headset modes.
Or Press Redial button (up navigation key) to enter the redial list, then choose a record and press the off hook key Or Press a a digit key which has been set as speed dial. To terminate a call simply press the On-hook key 4.1.3 Line selection Dial methods in previous chapter assume you are using the default line (account) assigned to your handset.
To set the anonymous call via handset interface: Go to MenuServicesAnonymous Call and press OK to enter the configuration page. Use navigation keys to select the desired account (line) to be anonymous, and press OK or Select softkey. Use right/left navigation keys to enable/disable the anonymous call function. Press down key then enable/disable the anonymous rejection function with right/left navigation keys. Press Save softkey to store your changes, or Back to return to the previous menu.
Select the account (line) for which you want to set the Anonymous calls options and click on View Details button. Fill in Anonymous section. Then click Save button to save the changes. Alcatel IP1020 Administrator Guide ed1.
4.1.6 Dial Plan A dial plan establishes the expected number and pattern of digits for a telephone number. This includes country codes, access codes, area codes and all combinations of dialed digits. Dial plans can be used for least cost routing, dialing convenience or to prevent users from calling specific numbers or groups of numbers. Alcatel IP1020 supports various types of elements related to dial plan: replace rules , area code management and forbidden numbers. All of them require admin. 4.1.6.
Account this rule is applicable for. Press Save to store the changes. You can also delete a specific item from the list by pressing Delete button, or modify it by pressing Edit. 4.1.6.2 Area Code Area codes are also known as Numbering Plan Areas (NPAs). These are necessary (for the most part) only when dialed from outside the code area and from mobile phones. Area codes usually indicate geographical areas within one country, although the correlation to geographical area is becoming obsolete.
Click on Edit button for the account you want to modify. Enter the Code, set the Min Length and the Max Length options, and then click the Save button to confirm your changes. Alcatel IP1020 Administrator Guide ed1.
4.1.6.3 Forbidden numbers (Block Out) Administrator can set specific phone numbers for which dial out operation will be forbidden from your phone. To set Forbidden Numbers via the Web interface: Choose SystemDial PlanForbidden Numbers Click Add button, then enter the number and press Save to store the changes, or choose a specific entry in the list, click Edit to modify or Delete to erase the record.
4.2 Incoming calls 4.2.1 Answering an incoming call Press the off hook key in your handset to answer a call. If you wish to use the speakerphone, then press the off hook key twice. If you have a headset plugged to your handset, then when pressing the offhook key this audio device will be used instead. If you are already talking on the phone when you receive another incoming call, press the Accept softkey to answer the call. These procedures apply also to internal calls (intercom). 4.2.
server the one to automatically reject the calls, so calls will not be in the Call Log. If those codes are empty, local DND will be implemented. Make your changes, and press Save button to store. 4.2.4 Call Forward This feature allows you to divert an incoming call to another phone number e.g. a cell phone or voice mailbox. The following call forwarding events can be configured: Always: Incoming calls are immediately forwarded. Busy: Incoming calls are immediately forwarded when the phone is busy.
4.2.5 Auto Answer Auto answer allows an incoming call to be answered just by lifting the handset from its charging cradle, without pressing any key. This feature can be enabled/disabled on the handset interface, as follows: Press MenuSettingsTelephonyAutoanswer Use rignt/left navigation keys to select desired status and press Save softkey to store your changes, or Back to return to the previous menu.
4.3 Call Log Alcatel IP1020P can store up to 100 calls in its centralized Call Log. There are 4 different lists: Missed Calls All calls Outgoing Calls Accepted Calls They are all accessible using the web interface or the IP20 handset interface. Additionally, each IP20 handset has a local Redial List, accessible through the phone interface. To access call logs using the WUI: Go to ServicingCall logs If you logged in as an administrator, you can select which handset logs to visualize, or all of them.
go through the different lists in the next subchapters. Note: when accessing centralized call lists using IP20 handset, you will get the list of calls involving lines (accounts) assigned to that handset. 4.3.
4.3.3 Accessing Accepted and Dialed Calls list Similarly, to access Accepted Calls or Outgoing Calls lists, you can press left sofktey Call List from idle mode, or go to MenuCall Lists, and then select the corresponding list. The list of calls stored in the system will be displayed, with the most recent call on top, and all of them marked with the corresponding icon depending on selected list. Source and destination numbers as well as time/date are displayed for each call. 4.3.
4.4 During an Active Call 4.4.1 Mute This function allows you to mute your handset microphone during a call; you cannot be heard by the other party. You can still hear all other parties while mute is enabled. To mute/resume the conversation using your handset keypad: Press Mute key icon during a conversation to mute all the conversations, the will be displayed on the LCD and the mute key will flash with short duty cycle. Press same key again to un-mute.
Transfer in-call menu option, or Release the active call using Release in-call menu option. We will review these functions in next subchapters. 4.4.2.1 Call Waiting Configuration To enable/disable Call Waiting via Phone interface press MenuServicesCall Waiting. Use the navigation keys to select the desired status and press Save softkey to store your changes or Back to return. To enable/disable Call Waiting via Web interface: Choose SystemHandset Management.
4.4.3 Call Hold This call function allows you to place an active call on hold. In this case your IP PBX might play a melody or message to the other party while waiting. You can make or receive another call can while having a call on hold, as well as initiate a call transfer. To hold/resume a call via Phone Interface: Use the navigator up/down keys to have Hold option highlighted on the in-call menu. Then press the OK key. To retrieve your call, simply select Unhold from the in-call menu and press OK key.
this number by pressing Options softkey. Once the parallel call is set up, you will be able to perform other actions using in-call menu options and softkeys: Switch between the two calls (Call Swap) with Switch softkey, Bridge your two correspondents together with you (Call Conference) with Conf softkey, Leave the call and have your correspondents talking together (Call Transfer) with Transfer in-call menu option, or Release the active call using Release in-call menu option.
Call with 980332 is now active Call with Bill is on hold 4.4.6 Call Transfer This feature allows your phone to transfer an active call to another phone: Blind Transfer, Attended Transfer and Semi-Attended Transfer are supported. To make a Blind Transfer ( with no prior announcement of the call): During an active call press Transfer soft key. Dial destination number (or retrieve it from your contacts or call logs by pressing Options softkey) and then press Transfer softkey again.
To make a Semi-Attended Transfer , during an active call launch a second call (See Consultation Call chapter) and select Transfer from the in-call menu options and press OK key while your second correspondent has not yet answered your call. Notes: You can perform attended and semi-attended transfers towards both external and internal targets (phone numbers or DECT extensions). You can perform blind transfer towards external numbers.
Please note the calls can be either external (another number) or internal (another DECT extension via an intercom call). Once the two calls are set up, press Conf softkey. The three parties will be bridged together. If you hang up with on hook key during a conference, you will disconnect all parties at the same time. During the conference, you can press Split soft key to split the 3-way call into two lines again.
Note: Please contact your system administrator for the access number. Different systems have different codes. To benefit from the MWI service in function of your system you may need to subscribe to it. This setting can only be done using the web interface. Contact your system administrator or your service provider for more details.
4.4.8.2 Retrieving your Voicemail messages To view Voicemail information for all lines assigned to your IP20 handset interface, go to MenuVoicemail Number of new and old messages per line will be listed. Choose one of the accounts and press the Call soft key. Your Voicemail access number for that line will be dialed out and you will be able to retrieve your messages. You can press button to directly call the voicemail corresponding to your default Alcatel IP1020 Administrator Guide ed1.
line. Notes: 1. Before trying to retrieve your messages, please make sure that the connecting number has been set on the phone. 2. When you connect to your mailbox system you may be prompted to enter a password. Check with your administrator or service provider. 4.4.9 PCAP Trace Export The PCAP Trace is used to record the data packets at the WAN port of your phone. If some errors happened in your phone, you can export the PCAP trace and send to your system administrator for diagnosis.
5 Trouble Shooting I cannot register to the server! Check your IP address. If you set your WAN port in DHCP mode, please make sure that your DHCP server is on. Check your gateway. Check your DNS server. Make sure your account information is the same you got from your ISP. Check whether the SIP server is on. Check the SIP register port, the default value is 5060. I can’t get an IP address! Make sure you have plugged the Ethernet cable into the WAN port.
How to refuse all incoming calls during calls? If a call comes in when you are in a conversation, press the Reject hot key to refuse it. You can also turn off Call Waiting function, and then IP1020 will ignore all incoming calls when you are in a conversation. How to update the firmware? Enter the webpage of your phone, go to SERVICING, then you can find the option ”Basic Upgrade” on the left side of the page. Select the file to update, then click the “Update Firmware” button.
