User manual
Table Of Contents
- Introduction
- How to use this guide
- Welcome screens
- Call management screen
- Application screen
- IP Touch Bluetooth® Wireless handset (Only available on Alcatel-Lucent IP Touch 4068 Phone set)
- Making a call
- Answering a call
- Using the telephone in 'Hands free' mode
- Activating the loudspeaker during a call (receiver lifted) - Speaker.
- Calling your party by name (company directory)
- Make calls via your programmed call keys
- Calling from the common directory
- Redial
- Callback an unanswered call
- Requesting automatic callback if internal number is busy
- Answering an internal call in intercom mode
- Sending DTMF signals
- Mute, so that your party cannot hear you
- Making a second call during a call
- Answering a second call during a call
- Switching between calls (Broker call)
- Transferring a call
- Three-way conference with internal and/or external parties (conference)
- Talk simultaneously to more than 2 partys
- Casual conference
- Placing a call on hold (HOLD)
- Parking a call
- Barge-in/Intrusion into an internal call
- Adjust audio volume
- Signal malicious calls
- Answering a night or a general bell
- Manager/assistant screening
- Individual pick-up
- Hunt groups
- Calling an internal party on his/her pager
- Answering a call on your pager
- Calling a party on his/her loudspeaker
- Sending a written message to an internal party
- Sending a copy of a voice message
- Sending a recorded message to a number/a distribution list
- Broadcasting a message on the loudspeakers of a station group
- Diverting calls to another number (immediate forwarding)
- Forwarding your calls to your voice message service
- When you return, review your recorded messages
- Diverting calls to your pager
- Forwarding your calls from the receiving terminal (“Follow me”)
- Applying a selective forwarding;
- Cancelling all forwardings
- Cancelling a specific forwarding
- Diverting calls when your line is busy (forward if busy)
- Do not disturb
- Leaving a recorded message for internal callers
- Consulting written messages
- Charging your calls directly to business accounts
- Finding out the cost of an outside call made for an internal user from your terminal
- Initializing your voice mailbox
- Customizing your voice greeting
- Modify the password for your phone set
- Modify the password for your voice mailbox
- Adjusting the audio features
- Adjusting screen brightness (Alcatel-Lucent IP Touch 4038 & 4039 Digital Phone)
- Selecting the welcome page
- Selecting language
- Program the keys for the Main page or the add-on module
- Erase a programmed key
- Programming an appointment reminder
- Identifying the terminal you are on
- Lock / unlock your telephone
- Configuring the audio jack of your telephone
- Call the associated set
- Forward your calls to the associated number
- Modify the associated number
- The Tandem configuration
- Create, modify or consult your intercom list (max. 10 numbers)
- Installing a Bluetooth® Wireless Technology handset (matching) - Alcatel-Lucent IP Touch 4068 Phone
- Use of the Bluetooth® handset (Alcatel-Lucent IP Touch 4068 Phone)
- Installing a Bluetooth® Wireless Technology headset (matching) - Alcatel-Lucent IP Touch 4068 Phone
- Using a Bluetooth® Wireless Technology headset - Alcatel-Lucent IP Touch 4068 Phone
- Deleting an accessory (headset, handset, etc.): Bluetooth® Wireless Technology
- Poste agent
- Open a supervisor session (LogOn)
- ACD application welcome screen
- Close an agent session (LogOff)
- Poste superviseur
- Open a supervisor session (LogOn)
- Processing group- Supervisor entry/withdrawal
- Supervision or acceptance of an assistance request
- Close a supervisor session
Keeping in touch
20
5
Other
5.1
Diverting calls to another number (immediate forwarding)
The number can be your home, cell or mobile, voice message, or an internal extension (attendant, etc.).
5.2
Forwarding your calls to your voice message service
5.3
When you return, review your recorded messages
The light indicates that messages have been received.
dial the number to
be called
Do not disturb activated
You can make calls, but only the destination number can call you.
Immediate
forward
2
6
5
3
ab c
def
jkl
m
no
Do not disturb activated
Imm fwd to VM
Display shows name of sender, with date,
time and ranking of message
personal code
listen to message erase message
Call sender of
message
archive the message terminate consultation
new voice
message
2
6
5
3
ab c
def
jkl
m
n
o
Consult
Replay
OR
Erase
OR
Call back
OR
Save
OR
Exit
5.4
Diverting calls to your pager
Callers will be able to contact you while you are moving around the company:
5.5
Forwarding your calls from the receiving terminal (“Follow me”)
You wish to receive your calls in your present location:
Use the “Follow me” feature.
5.6
Applying a selective forwarding;
You can forward your primary number and your secondary number or numbers to different sets.
Do not disturb activated
press programmable
key
Radio paging
your extension
number
Do not disturb activated
press programmable
key
your extension
number
Remote forward
Other fwd
Remote forwar
d
2
6
5
3
ab c
def
jkl
m
n
o
OR
2
6
5
3
ab c
def
jkl
m
n
o
reach the 'Menu'
page
select the number to forward number receiving
forwarding
Settings
My services
Consultation
Forward servic
e
Principal line
selection
OR
Secondary line
selection
2
6
5
3
ab c
def
jkl
m
no