User manual
Table Of Contents
- Introduction
- How to use this guide
- Welcome screens
- Call management screen
- Application screen
- IP Touch Bluetooth® Wireless handset (Only available on Alcatel-Lucent IP Touch 4068 Phone set)
- Making a call
- Answering a call
- Using the telephone in 'Hands free' mode
- Activating the loudspeaker during a call (receiver lifted) - Speaker.
- Calling your party by name (company directory)
- Make calls via your programmed call keys
- Calling from the common directory
- Redial
- Callback an unanswered call
- Requesting automatic callback if internal number is busy
- Answering an internal call in intercom mode
- Sending DTMF signals
- Mute, so that your party cannot hear you
- Making a second call during a call
- Answering a second call during a call
- Switching between calls (Broker call)
- Transferring a call
- Three-way conference with internal and/or external parties (conference)
- Talk simultaneously to more than 2 partys
- Casual conference
- Placing a call on hold (HOLD)
- Parking a call
- Barge-in/Intrusion into an internal call
- Adjust audio volume
- Signal malicious calls
- Answering a night or a general bell
- Manager/assistant screening
- Individual pick-up
- Hunt groups
- Calling an internal party on his/her pager
- Answering a call on your pager
- Calling a party on his/her loudspeaker
- Sending a written message to an internal party
- Sending a copy of a voice message
- Sending a recorded message to a number/a distribution list
- Broadcasting a message on the loudspeakers of a station group
- Diverting calls to another number (immediate forwarding)
- Forwarding your calls to your voice message service
- When you return, review your recorded messages
- Diverting calls to your pager
- Forwarding your calls from the receiving terminal (“Follow me”)
- Applying a selective forwarding;
- Cancelling all forwardings
- Cancelling a specific forwarding
- Diverting calls when your line is busy (forward if busy)
- Do not disturb
- Leaving a recorded message for internal callers
- Consulting written messages
- Charging your calls directly to business accounts
- Finding out the cost of an outside call made for an internal user from your terminal
- Initializing your voice mailbox
- Customizing your voice greeting
- Modify the password for your phone set
- Modify the password for your voice mailbox
- Adjusting the audio features
- Adjusting screen brightness (Alcatel-Lucent IP Touch 4038 & 4039 Digital Phone)
- Selecting the welcome page
- Selecting language
- Program the keys for the Main page or the add-on module
- Erase a programmed key
- Programming an appointment reminder
- Identifying the terminal you are on
- Lock / unlock your telephone
- Configuring the audio jack of your telephone
- Call the associated set
- Forward your calls to the associated number
- Modify the associated number
- The Tandem configuration
- Create, modify or consult your intercom list (max. 10 numbers)
- Installing a Bluetooth® Wireless Technology handset (matching) - Alcatel-Lucent IP Touch 4068 Phone
- Use of the Bluetooth® handset (Alcatel-Lucent IP Touch 4068 Phone)
- Installing a Bluetooth® Wireless Technology headset (matching) - Alcatel-Lucent IP Touch 4068 Phone
- Using a Bluetooth® Wireless Technology headset - Alcatel-Lucent IP Touch 4068 Phone
- Deleting an accessory (headset, handset, etc.): Bluetooth® Wireless Technology
- Poste agent
- Open a supervisor session (LogOn)
- ACD application welcome screen
- Close an agent session (LogOff)
- Poste superviseur
- Open a supervisor session (LogOn)
- Processing group- Supervisor entry/withdrawal
- Supervision or acceptance of an assistance request
- Close a supervisor session
Using your telephone
12
2
• List of last callers:
• Erase the list of unanswered calls
2.10
Requesting automatic callback if internal number is busy
2.11
Answering an internal call in intercom mode
You can answer without lifting the receiver. When you receive an internal call, your telephone rings and you are connected
directly in handsfree mode. The screen shows the caller’s identity.
• To activate - Terminal idle:
• To deactivate - Terminal idle:
reach the 'Menu'
page
select a name or
a number
reach the 'Menu' page
No answer
unreplied
internal calls
OR
unreplied
external calls
Recall
No answer
unreplied
internal calls
OR
unreplied
external calls
Internal number is busy callback request acknowledged
Call back
corresponding LED lights up
When your caller hangs up, intercom mode remains active.
The corresponding LED goes out
2.12
Sending DTMF signals
Even if your system is not touchtone by default, during a call you sometimes have to send DTMF signals, to a voice server, an
automated attendant or a remotely consulted answering machine.
2.13
Mute, so that your party cannot hear you
You can hear your party but he/she cannot hear you:
• The terminal:
• The Bluetooth® receiver (Alcatel-Lucent IP Touch 4068 Phone):
you are on a call
with the
destination number
to activate
The feature is automatically cancelled when you hang up.
Paul
00:23'
*
OR
Send DTMF
The key lights up
You are on a call
with the
destination
number
disable microphone
The key is no longer lit
resume the call
press the handset
volume/mute key (press
and hold)
Paul
00:23'