Alcatel-Lucent OmniPCX Enterprise Communication Server Alcatel-Lucent IP Touch 4068 Phone Alcatel-Lucent IP Touch 4038 Phone Alcatel-Lucent 4039 Digital Phone
User manual Introduction How to use this guide Thank you for choosing a telephone from the Alcatel-Lucent IP Touch 4038/4068 & 4039 Digital Phone range manufactured by Alcatel-Lucent. Your IP Touch & Digital Phone terminal has a new ergonomic layout for more effective communication. • Actions • Keypad Lift the receiver. 2ab 5 A large graphic screen, in conjunction with various keys and the navigator, allows you to make calls, configure and program c jkl ef 3d mno 6 Hang up. your telephone.
Contents Toc Getting to know your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 6 1. 1.1 1.2 1.3 1.4 2. 7. Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using the telephone in "Hands free" mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Getting to know your telephone Display and display keys Contains several lines and pages providing information on calls and the features accessible via the 10 keys associated with the words on the screen.
1 Description of the screens and Bluetooth® handset Main page: contains call line keys (allowing supervision of calls) and programmable call keys. The up-down navigator is used to access all the speed dial keys (apart from those displayed by default). Direct call keys are programmed or modified via the Information key. Other 1.
Description of the screens and Bluetooth® handset 1 1.2 Call management screen Date Incoming call icon 1.3 Application screen Time and status icon Date Time and status icon Tue 16 jan 2004 Call holding icon Pop-up display of features accessible while the call is taking place Application name Call in progress icon Application screen Incoming call presentation screen. This screen is temporarily displayed when a call arrives and shows the name and/or number of the caller.
Description of the screens and Bluetooth® handset 1 • Battery 1.4 IP Touch Bluetooth® Wireless handset (Only available on Alcatel-Lucent IP Touch 4068 Phone set) 1 Off-hook/On-hook and Volume/Mute keys LED Green flashing: normal operation. Green steady: handset charging. Orange flashing: battery charge low or handset outside coverage zone. Orange steady: malfunction.
Using your telephone 2 Other Making a call 2.1 bc 3d jkl 6 2a 5 2.2 ef 5 lift the receiver dial the number for your call bc 3d jkl 6 2a 5 Handsfree ef bc 3d jkl 6 2a OR o mn o mn number required 5 lift the receiver (IP Touch Bluetooth® Wireless handset Alcatel-Lucent IP Touch 4068 Phone) ef bc 3d jkl 6 2a OR OR o mn OR number required lift the receiver number required 2.
Using your telephone 2 Activating the loudspeaker during a call (receiver lifted) - Speaker. 2.4 Make calls via your programmed call keys 2.6 pers. Main 10:30 Main PERS. the loudspeaker key flashes Paul 00:23' activate loudspeaker (long press) you are on a call with the destination number Helen access the 'Main' page select the party you want to call from the programmed call keys call the selected party Calling from the common directory 2.
Using your telephone 2 • List of last callers: unreplied No answer internal calls OR 2.12 unreplied Even if your system is not touchtone by default, during a call you sometimes have to send DTMF signals, to a voice server, an automated attendant or a remotely consulted answering machine. reach the 'Menu' page Recall * Paul 00:23' • Erase the list of unanswered calls No answer unreplied OR unreplied external calls reach the 'Menu' page 2.
During a call 3 Other Making a second call during a call 3.1 3.2 • A second party is trying to call you: During a call, you can call a second person (consultation call): 10:30 h old menu main info Paul Paul 00:23' bc 5 jkl 3d ef o mn 6 Paul 00:23' bc OR 2a 5 jkl 3d 5 6 John 00:23 OR 3d 6 o mn Take call John 00:23 the first call is placed on line key for which icon is flashing hold • To return to your first caller and end the call in progress ef bc jkl name or no.
During a call 3 Transferring a call 3.4 You are in a conference call with 2 partys. To add another party to the conference: • To transfer your call to another number: transfer 5 press 'Transfer' key transfer ef bc 3d jkl 6 2a Paul 00:23' you are on a call with the destination number Talk simultaneously to more than 2 partys 3.
During a call 3 • Common hold: to recover your call on any telephone in your system. If the parked call is not recovered within a preset time (1 min 30 by default), it is either transferred to the attendant or it rings back the extension that parked the call, depending on system configuration. On hold Paul 00:23' your call is placed on hold you are on a call with the destination number 3.10 Barge-in/Intrusion into an internal call Your party’s line is busy.
Sharing 4 Other 4.1 Answering a night or a general bell 4.3 Individual pick-up You hear a telephone ringing in an office where no-one can answer. If authorized, you can answer the call on your own telephone. Night service call pickup • If the telephone ringing is in your own pick-up group: When the attendant is absent, outside calls to the attendant are indicated by a general bell.
Sharing 4 • Temporary exit from your hunt group: Exit station hunt group 4.
Sharing 4 • The 27 standard messages are shown below: 4.7 1 2 3 4 5 6 7 8 9 10 11 12 13 14 Calling a party on his/her loudspeaker Your internal party does not answer. If authorized, you can remotely activate your party’s phone: StSpkr announ.
Sharing 4 Sending a recorded message to a number/a distribution list 4.10 new voice 2a message 5 ef bc 3d jkl 6 Send o mn personal code Exit record message bc 3d jkl 6 2a 5 ef OR o mn end recording Spell name # dial by name dial the number to be called Send OR send message 4.
Keeping in touch 5 Other 5.1 Diverting calls to another number (immediate forwarding) 5.4 The number can be your home, cell or mobile, voice message, or an internal extension (attendant, etc.). Diverting calls to your pager Radio paging Callers will be able to contact you while you are moving around the company: Immediate 2a forward 5 ef bc 3d jkl 6 o mn Do not disturb activated dial the number to be called press programmable key Do not disturb activated 5.
Keeping in touch 5 5.7 Cancelling all forwardings 5.10 Do not disturb Do not disturb On/Off Deactivate Deactivate OR forward 5.8 Program another type of forwarding, if desired You can make your terminal temporarily unavailable for all calls. My services Do not disturb & Do not disturb locking On/Off Consultation Cancelling a specific forwarding programmed key corresponding to type of forwarding (group or selective) 5.
Keeping in touch 5 5.12 Consulting written messages The light indicates that messages have been received.
6 Managing your charges Other Charging your calls directly to business accounts 6.1 You can charge the cost of your outside calls to business account numbers. My services Settings reach the 'Menu' page Consultation bc 3d jkl 6 2a 5 ef Business accoun services code bc 3d jkl 6 2a o mn 5 number of business account 6.
Programming your telephone 7 Other 7.1 Initializing your voice mailbox Light flashes Modify the password for your phone set 7.3 Enter your personal code, then record your name following the voice guide instructions Password Set Settings reach the 'Menu' page Your personal code is used to access your voice mailbox and to lock your telephone. 5 7.
Programming your telephone 7 T Activate/deactivate discreet ring mode: 7.
Programming your telephone 7 Selecting language 7.8 Settings Language Set Settings bc 3d jkl 6 5 ef Main page Erase o mn enter your personal code 7.9 Key program Set reach the 'Menu' page reach the 'Menu' page 2a Erase a programmed key 7.10 access the 'perso' page if necessary select the language of your choice Program the keys for the Main page or the add-on module Programming an appointment reminder 7.11 pers.
Programming your telephone 7 • To cancel your reminder request: 7.15 Erase Appointment The number of another set can be associated with your set number (see Modify the associated number). To call it: reach the 'Menu' page The 'Appointment programmed' icon disappears from the welcome page. 7.12 Call the associated set Consultation Settings My services Associate servic Call associate Identifying the terminal you are on The number of your telephone is displayed on the 'Info' page.
Programming your telephone 7 Modify the associated number 7.17 7.20 The associated number can be a phone set number, the voice mail number or the pager number. My parameters Before a Bluetooth® headset can be used, it must be correctly matched to the terminal.
Programming your telephone 7 • Off-hook/On-hook and Volume/Mute keys: 7.24 Deleting an accessory (headset, handset, etc.): Bluetooth® Wireless Technology Off-hook/On-hook: press this key to take or terminate a call. My parameters Volume/Mute: • short successive presses to change the handset volume level (3 levels) • long press to ensure your party no longer hears you 7.
ACD : Poste agent/Poste superviseur 8 This function allows the agent to be 'logged out' from the ACD application. The 'logged out' function is activated; by default, on opening an agent session (system configuration), by the supervisor or by the agent himself. The agent changes this 'logged out' status by pressing the display key associated with this function. Unavailable Other Poste agent 8.1 After each ACD call, the agent automatically assumes Wrap-up mode.
ACD : Poste agent/Poste superviseur 8 8.5 Poste superviseur 8.8 Supervision or acceptance of an assistance request The supervisor has access to the supervision functions either by accepting an assistance request from an agent or by pressing the 'Help' function key in the 'Perso' page. The supervisor is an agent who has been assigned additional rights. In particular, he can assist the agents, supervise agent activity, intrude or listen-in discretely on a call.
Compliance howtoc Declaration of compliance EC countries: we, Alcatel-Lucent Enterprise, declare that the Alcatel-Lucent IP Touch 4038, 4068 (that can be equipped with a Bluetooth® handset) & 4039 Digital Phone products comply with the essential demands of Directive 1999/5/CE of the European Parliament and Council. A copy of the original of this declaration of compliance can be obtained from your installer.
