Quick Start

this limited warranty due to time or condition, you may utilize our out
of warranty repair options.
How to obtain Hardware Service within the terms of this warranty:
Create a user prole (alcatel.netw.com) and then create an RMA for
the defective device. Ship the device with a copy of the original proof
of purchase (e.g. original copy of the dated bill of sale, invoice) with
the owner’s return address (No PO Boxes accepted), wireless carrier’s
name, alternate daytime phone number, and email address with a
complete problem description. Only ship the device. Do not ship the
SIM card, memory cards, or any other accessories such as the power
adapter. You must properly package and ship the wireless device to the
repair center. TCT Mobile (US), Inc. is not responsible for devices that
do not arrive at the service center or are damaged in transit. Insurance
is recommended with proof of delivery. Upon receipt, the service center
will verify the warranty conditions, repair, and return your device to
the address provided in the RMA. Check the warranty repair status by
going online with the RMA number on web portal.
Troubleshooting
Before contacting the service center, you are advised to follow the
instructions below:
•You are advised to fully charge ( ) the battery for optimal
operation.
• Avoid storing large amounts of data in your phone as this may affect
its performance.
•Use Factory data reset and the upgrade tool to perform phone
formatting or software upgrading (to reset factory data, hold down the
Power key and the Volume up key at the same time).
and carry out the following checks:
My phone is frozen or cannot be powered on
•Check the battery power level, charge for at least 20 minutes.
•If it still does not work, please reset the phone using the Power key
and the Volume up key.
My phone has not responded for several minutes
•Restart your phone by pressing and holding the Power key.
My phone turns off by itself
•Check that your screen is locked when you are not using your phone,
and make sure the Power key is not accidentally contacted while the
screen is unlocked.
•Check the battery charge level.
My phone cannot charge properly
•Make sure that your battery is not completely discharged; if the
battery power is empty for a long period of time, it may take around
20 minutes to display the battery charger indicator on the screen.
•Make sure charging is carried out under normal conditions(0°C (32°F)
to +40°C (104°F)).
•When abroad, check that the voltage input is compatible.
My phone cannot connect to a network or "No service" is displayed
•Try connecting in another location.
•Verify the network coverage with your operator.
•Check with your operator that your SIM card is valid.
•Try selecting the available network(s) manually
•Try connecting at a later time if the network is overloaded.
IP4902_4019A_QG_USA_141028.indd 19 10/28/2014 9:14:28 AM