User manual

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Troubleshooting ...........
Before contacting the service center, you are advised to follow the
instructions below:
• You are advised to fully charge (
) the battery for optimal operation.
• Avoid storing large amounts of data in your phone as this may affect
its performance.
• Use the FOTA (Firmware Over The Air) Upgrade tool to update your
phone's software. To access Update phone, press Settings > Device >
Device Information > Update phone.
and carry out the following checks:
My phone can't be switched on or is frozen
• Check the battery contacts, remove and reinstall your battery, then turn
your phone on.
• Check the battery power level, charge for at least 20 minutes.
My phone has not responded for several minutes
• Restart your phone by pressing and holding the End/Power Key.
• Remove the battery and re-insert it, then restart the phone.
My phone turns off by itself
• Check whether your phone is locked when not in use, and make sure
you don't accidentally turn off your phone when locking it by pressing
the End/Power Key.
• Check the battery charge level.
My phone can't charge properly
• Make sure you are using an Alcatel battery and the charger from
the box.
• Make sure your battery is inserted properly and clean the battery contact
if it’s dirty. It must be inserted before plugging in the charger.
• Make sure that your battery is not completely discharged; if battery
power is empty for a long time, it may take around 20 minutes to display
the battery charger indicator on the screen.
• Make sure charging is carried out under normal conditions (0°C to
+45°C).
• When abroad, check that the voltage input is compatible.
My phone can't connect to a network or "No service" is displayed
• Try connecting in another location.
• Verify the network coverage with your carrier.
• Check with your carrier that your SIM card is valid.
• Try selecting the available network(s) manually.
• Try connecting at a later time if the network is overloaded.
My phone can't connect to the Internet
• Check that the IMEI number (press *#06#) is the same as the one printed
on your warranty card or box.
• Make sure that the internet access service of your SIM card is available.
• Check your phone's Internet connecting settings.
• Make sure you are in a place with network coverage.
• Try connecting at a later time or another location.
Invalid SIM card
• Make sure the SIM card has been correctly inserted.
• Make sure the chip on your SIM card is not damaged or scratched.
• Make sure the service of your SIM card is available.
Unable to make outgoing calls
• Make sure you have dialed a valid number and have pressed
.
• For international calls, check the country and area codes.
• Make sure your phone is connected to a network, and the network is not
overloaded or unavailable.
• Check your subscription status with your carrier (credit, SIM card
valid, etc.).
• Make sure you have not barred outgoing calls.
• Make sure that your phone is not in Airplane mode.
Unable to receive incoming calls
• Make sure your phone is switched on and connected to a network (check
for overloaded or unavailable network).
• Check your subscription status with your carrier (credit, SIM card
valid, etc.).