For more information on how to use the phone, please go to www.alcatelmobile.com and download the complete user manual. The website will also provide you with answers to frequently asked questions, let you upgrade the software via Mobile Upgrade, and so much more.
Note: This is a user manual for Alcatel 1B 5002F. Help Table of Contents The following resources will provide you with answers to more FAQs along with additional software, and service information. Safety and use...................................................................... 6 Consulting FAQ Radio waves........................................................................ 15 Go to https://www.alcatelmobile.
5.3 Music..................................................................69 6 Calendar and Clock................................................... 70 6.1 Calendar.............................................................70 6.2 Clock...................................................................72 7 Others..........................................................................75 7.1 Support Centre.................................................75 7.2 Other applications.......................
Safety and use................................ We recommend that you read this chapter carefully before using your phone. The manufacturer disclaims any liability for damage, which may result as a consequence of improper use or use contrary to the instructions contained herein. • TRAFFIC SAFETY: This product meets applicable national SAR limits of 2.0 W/kg. The specific maximum SAR values can be found on Radio waves section. www.sar-tick.
• CONDITIONS OF USE: You are advised to switch off the phone from time to time to optimise its performance. Switch the phone off before boarding an aircraft. Switch the phone off when you are in health care facilities, except in designated areas. As with many other types of equipment now in regular use, phones can interfere with other electrical or electronic devices, or equipment using radio frequency. Switch the phone off when you are near gas or flammable liquids.
Use only batteries, battery chargers, and accessories which are recommended by TCL Communication Ltd. and its affiliates and are compatible with your phone model. TCL Communication Ltd. and its affiliates disclaim any liability for damage caused by the use of other chargers or batteries. Remember to make backup copies or keep a written record of all important information stored on your phone. Some people may suffer epileptic seizures or blackouts when exposed to flashing lights, or when playing video games.
• PRIVACY: Please note that you must respect the laws and regulations in force in your jurisdiction or other jurisdiction(s) where you will use your phone regarding taking photographs and recording sounds with your phone. Pursuant to such laws and regulations, it may be strictly forbidden to take photographs and/or to record the voices of other people or any of their personal attributes, and reproduce or distribute them, as this may be considered to be an invasion of privacy.
- Do not burn or dispose of your phone in household rubbish or store it at temperature above 60°C (140°F). Phone and battery as a unibody device must be disposed of in accordance with locally applicable environmental regulations. This symbol on your phone, the battery, and the accessories means that these products must be taken to collection points at the end of their life: - Municipal waste disposal centres with specific bins for these items of equipment; - Collection bins at points of sale.
Average active efficiency: 74.7% No-load power consumption: 0.08W Radio waves.................................... Proof of compliance with international standards (ICNIRP) or with European Directive 2014/53/EU (RED) is required of all phone models before they can be put on the market. The protection of the health and safety for the user and any other person is an essential requirement of these standards or this directive. THIS DEVICE MEETS INTERNATIONAL GUIDELINES FOR EXPOSURE TO RADIO WAVES.
Organisations such as the World Health Organisation and the US Food and Drug Administration have stated that if people are concerned and want to reduce their exposure they could use a hands-free device to keep the phone away from the head and body during phone calls, or reduce the amount of time spent on the phone. For more information, you can go to www.alcatelmobile. com. Additional information about electromagnetic fields and public health are available on the following site: http://www.who.int/peh-emf.
- The technical possibilities available; - The costs for implementing the measures; - The risks involved with the processing of the personal data, and; - The sensitivity of the personal data processed. You can access, review, and edit your personal information at any time by logging into your user account, visiting your user profile or by contacting us directly.
The Android robot is reproduced or modified from work created and shared by Google and used according to terms described in the Creative Commons 3.0 Attribution License (the text will show when you touch Google legal in Settings > System > About phone > Legal information) (1). You have purchased a product which uses the open source (http://opensource.
GSM 1800/1900: 31 dBm UMTS B1/2/5/8 (2100/1900/850/900): 24 dBm LTE B1/3/5/7/8/20/28/40(2100/1800/850/2600/ 900/800/700/2300): 24 dBm Bluetooth 2.4GHz band: 11 dBm Bluetooth LE: -0.74 dBm 802.11 b/g/n 2.4GHz band: 16 dBm • Regulatory information Hereby, TCL Communication Ltd. declares that the radio equipment type Alcatel 5002F is in compliance with Directive 2014/53/EU. The full text of the EU declaration of conformity is available at the following internet address: http://www. alcatelmobile.com/EU_doc.
whether express or implied. The purchaser undertakes that TCL Communication Ltd. has complied with all quality obligations incumbent upon it as a manufacturer of mobile devices and phones in complying with Intellectual Property rights. TCL Communication Ltd. will at no stage be responsible for the inability or failure of the Third Party Materials to operate on this phone or in interaction with any other device. To the maximum extent permitted by law, TCL Communication Ltd.
Back camera Back flash Back button • Touch to go back to the previous screen, or close a dialog box, options menu, the Notification panel, etc. Home button • From any application or screen, touch to return to the Home screen. • Long press to turn on Google Assistant. You can get help such as getting directions and restaurant information based on the content detected on the screen. Recent Apps button • Touch to view applications you’ve recently accessed.
1.2 Getting started 4 1.2.1 Setting up 1 3 I nsert or remove the microSD card. I nsert or remove the SIM card. Dual-SIM R emoving or installing the back cover. 1 2 I nstalling or removing the battery. 4 3 2 29 our phone only supports nano-SIM cards. Do Y not attempt to insert other SIM types like mini and micro cards as these may cause damage to your phone.
1.3 Home screen Charging the battery You can bring all the items (applications, shortcuts, folders and widgets) you love or use most frequently to your Home screen for quick access. Touch the Home button to switch to the Home screen. 2 3 1 4 o reduce power consumption and energy waste T when the battery is fully charged, disconnect your charger from the plug; switch off Wi-Fi, GPS, Bluetooth or background-running applications when not in use; reduce the backlight time, etc. 5 1.2.
Auto-rotate screen From the app list, touch Settings > Display > Autorotate screen to enable the function. 1.3.1 Using the touchscreen Pinch/Spread Place two fingers on the screen surface and draw them apart or together to scale an element on the screen. Touch Rotate To access an application, touch it with your finger. Automatically change the screen orientation from portrait to landscape by turning the phone sideways to have a better screen view.
1.3.3 Lock and unlock your screen To protect your phone and privacy, you can lock the screen with a pattern, PIN or password, etc. To create a screen unlock pattern, touch Settings > Security > Screen lock, refer to "9.8 Security" for more details. Clear all notifications (ongoing notifications will remain) Quick Settings panel Swipe down the Status bar twice to access the Quick Settings panel where you can enable or disable functions or change modes by tapping the icons.
To unlock the phone screen Press the Power key once to light up the screen, swipe up and unlock the screen with the method you have set. 1.3.4 Personalising your Home screen Add You can long press a folder, an application or a widget and drag the item to your preferred Home screen. Reposition Long press an item and drag it to the desired position and then release. You can move items both on the Home screen and the Favourites tray.
1.3.5 Widgets and recently used applications Consult Shortcuts Long press the empty area on the Home screen, then touch Shortcuts to display all widgets. Touch the selected shortcut and slide it to move to your preferred screen. Consult recently used applications To consult recently used applications, touch the Recent Apps button . Touch a thumbnail in the window to open the application. Touch Clear all at the bottom of the screen to close all the running applications. 1.3.
2 Text input.................................. 2.1.1 Gboard 2.1 Using the onscreen keyboard Onscreen keyboard settings Go to Settings > System > Languages & input > Virtual keyboard, touch the keyboard you want to set up and a series of settings will become available. Adjust the onscreen keyboard orientation Turn the phone sideways or upright to adjust the onscreen keyboard orientation. You can adjust this by changing the settings (Touch Settings > Display > Autorotate screen).
2.2 Text editing You can edit texts which you have entered. • Long press or double tap within the text that you want to edit. • Drag the tabs to change the area of the selected text. • The following options will appear: Cut, Copy, Share and Select all. • If you have previously cut or copied any text, touch the tab to show paste which allows you then paste the text at the current location. 3 hone, Call logs and P Contacts.................................... 3.1 Phone.....................................
5 6 F avourites C all the favourited number International call To dial an international call, long press to enter “+”, then enter the international country prefix followed by the full phone number and touch . Emergency call Long press to access voicemail Google Duo If your phone has network coverage, dial the emergency number and touch to make an emergency call. This works even without a SIM card and without typing the PIN code. 3.1.
• Touch to reject the call by sending a preset message. • Touch to set a call back reminder. 3.1.3 Calling your voicemail Your voicemail is provided by your network to avoid missing calls. It works like an answering machine that you can consult at any time. To access your voicemail, long press . If you receive a voicemail, appears on the Status bar. Open the Notification panel and touch New voicemail. 3.1.4 During a call To adjust the volume during a call, press the Volume key. E nd the current call.
Conference calls (1) You can set up a conference call as follows. • Place a call to the first participant of the conference call. • Touch to add another call. • Enter the phone number of the person you want to add to conference and touch . You can also add participants from Call logs or Contacts. • Touch to start the conference. • Touch to end the conference call and disconnect all callers. 3.1.6 Phone settings Touch from the Phone screen, then touch Settings to set phone and contacts. 3.
1 1 2 2 3 3 4 D isplay the contacts list option menu ouch to search contacts 2 T 3 Open the Quick contact panel Long press to select a contact to share or Delete this contact A dd new contact 4 Deleted contacts will also be removed from other applications on the phone or web the next time you synchronise your phone. 1 3.3.2 Adding a contact Touch in the contact list to create a new contact. You are required to enter the contact's name and other contact information.
3.3.3 Editing your contacts To edit contact information, touch details screen. When finished, touch to save. 3.3.5 Importing, exporting and sharing contacts in the contact 3.3.4 Use Quick contact for Android Touch a contact to open the Quick contact panel for Android. 1 2 This phone enables you to import or export contacts between your phone, SIM card, internal storage, your accounts and micro SD card. From the Contacts screen, touch to open the options menu.
3.3.7 Merging/Separating contacts (1) To avoid duplication, you can add any new contact information to existing contacts in a single action. Touch the contact which you want to add information to, touch and touch Link. At this time, you are required to select the contact whose information you want to merge with the first contact. The information from the second contact is added to the first one, and the second contact will no longer be displayed in the Contacts list.
4 Messages............................. 4.1 Write a new message You can create, edit and receive SMS and MMS with this phone. To access Messages, touch . On the message list screen, touch to write text/ multimedia messages. 1 2 1 2 M ore options S end the message 57 Sending a text message To add recipients, enter the name or phone number of the recipient in the To bar. Touch the Text message bar to enter the text of the message. When finished, touch to send the text message.
4.2 Manage messages When a message is received, will appear on the Status bar as a notification. Swipe down the Status bar to open the Notification panel. Touch the new message to open and read it. You can also access the Messages application and touch the message to open it. Messages are displayed as a conversation. Touch a message to enter the message composing screen: 1 5 Multimedia applications........ 5.1 Camera...............................................
7 10 1 To take a photo 2 The screen acts as the viewfinder. First, position the object or landscape in the viewfinder, touch the screen to focus if necessary and touch or press the Volume key to take a photo. The photo will be automatically saved. You can also long press to take burst shots. 3 8 9 10 1 2 3 4 5 6 7 8 9 T ake a photo 4 To take a video 5 6 F lash mode Touch to turn on/off the camera flash WARNING: Keep a safe distance when using the flash.
5.1.1 Modes and settings Slide left or right on the camera screen to switch between modes, touch SETTINGS for more options. • Auto Auto is the default mode for Camera. • Pano Touch to turn on the panorama function. Touch the shutter button to start taking a panoramic photo and move the phone steadily along in the direction indicated by the onscreen line. Once the slots are filled, the photo will be automatically saved. If the slots are not fully filled, touch the shutter button again to save the photo.
View details about photos and videos 1 3 1 2 3 Touch any picture or video to enter full screen view, swipe up to find basic information or tap to find more details. 2 T ap to access more options Folders Photos, videos, screenshots, etc.
Working with pictures and videos Album management Gallery offers a wide range of editing features for photos and videos. • To edit a picture Find the picture you want to work on, and tap the picture in the full screen view. When there are many pictures and videos, you can manage your folders for convenient viewing. • Create an folder 2 1 1 2 3 4 3 4 S hare E dit D elete M ore options, such as Info,Use as, etc. 67 Tap and select New folder to create and name a new folder.
5.3 Music................................................... You can play music files stored on your phone or microSD card. To play a music file, swipe up on the Home screen, then touch Music . 1 6 Calendar and Clock................ 6.1 Calendar.............................................. You can use Calendar to keep track of important meetings, appointments, etc. To view the calendar and create events, open Google apps folder from Home screen, then touch Calendar. 6.1.
6.1.2 To create new events You can add new events from any Calendar view. • Touch . • Fill in all required information for this new event. If it is a whole-day event, you can select All-day. • When finished, touch Save from the top of the screen. To quickly create an event from the Week view screens, touch an empty spot to select a target area which will then turn into , then touch the icon to create the new event. 6.2 Clock...................................................
6.2.2 Timer 6.2.3 Stopwatch From the Clock screen, touch Timer. From the Clock screen, touch Stopwatch. Touch to start the Stopwatch. • Touch the digits to set the countdown time. Type the time in hour, minute and second number sequence. • Touch to start the countdown. 1 2 3 Pause/play Reset 1 2 3 R eset P ause/play Touch to show a list of records according to the updated time 6.2.4 Adjust Clock settings Touch and then Settings to access Clock and Alarms settings.
7 Others.................................... 7.1 Support Centre................................. Support Centre helps you to learn more about Hot FAQs, operating instructions, troubleshooting, etc. You can also feedback your comments to us through it. 7.2 Other applications (1) The previous applications in this section are preinstalled on your phone. To read a brief introduction of the preinstalled 3rd party applications, refer to the leaflet provided with the phone.
8.3 Maps Go 8.6 Gallery Google Maps offers satellite imagery, street maps, 360° panoramic views of streets, real-time traffic conditions, and route planning for travelling by foot, car, or public transportation. By using this application, you can find your own location, search for a place, and get suggested route planning for your trips. Google Gallery stores and backs up your photos and videos.
9 Settings............................. To go to Settings, swipe up from the Home screen and then tap Settings . You can also swipe down from the notification panel and touch . 9.1 Network & internet To add a Wi-Fi network When Wi-Fi is on, you can add new Wi-Fi networks according to your preference. • Touch Settings > Network & internet > Wi-Fi > Add network. • Enter the name of the network and any required network information. • Touch SAVE. To forget a Wi-Fi network 9.1.
9.1.3 Data usage To rename or secure your mobile hotspot The first time you turn on your phone with your SIM card inserted, it will automatically configure your network service: GPRS, EDGE, 3G or 4G. If the network is not connected, you can turn on mobile data in Settings > Network & internet > Data usage. When your mobile hotspot is activated, you can rename your phone's Wi-Fi network (SSID) and secure its Wi-Fi network. • Touch Settings > Network & internet > Hotspot & tethering > Mobile hotspot.
To add a VPN • Touch Settings > Network & internet > VPN and then touch . • On the screen that opens, follow your network administrator's instructions to configure each component of the VPN settings. • Touch SAVE. The VPN is added to the list on the VPN settings screen. Before adding a VPN, you should set a screen lock for your phone. To connect to/disconnect from VPN To connect to a VPN: • Touch Settings > Network & internet > VPN. • The VPNs you have added are listed.
To turn on Bluetooth To unpair from a Bluetooth device • Touch Settings > Bluetooth & device connection > Bluetooth. • Turn on . Your device name will appear on screen. • Touch beside the device you want to unpair from. • Touch FORGET to confirm. To rename your device • Touch Settings > Bluetooth & device connection > Bluetooth. • Touch Device name. • Enter a name, and touch RENAME to confirm.
9.3 Display 9.3.5 Eye comfort mode 9.3.1 Status bar with this menu, you can set the style of the status bar, select whether notification icons are folded and how the battery percentage is displayed. 9.3.2 Full screen apps Most applications installed on the phone will automatically adapt to the full screen display without setting them manually. For the applications which do not automatically adapt to the full screen display, you can go to Settings > Display > Full screen apps to set. 9.3.
9.5 Sound 9.6 Advanced features • Func shortcuts Once Func shortcuts is on, you can still quickly access flash, Timer, Add alarm, etc. in lock screen mode. Use the Sound settings to configure many aspects of call ringtones, music, and other audio settings. • Do Not Disturb preferences If you do not want to be disturbed by your phone or information ringtones during work or rest, you can set the Do Not Disturb mode.
9.8 Security 9.11 Apps • Screen lock Select one method such as Swipe, Pattern, PIN, Password to unlock the screen. • Smart Lock Smart Lock keeps your device unlocked when it's safe with you and locked when it detects that it's been put down. • Others You can also set, SIM card lock, Screen pinning, etc. in Settings > Security. Touch to view details about the applications installed on your phone, to manage their data usage or force them to stop.
9.14 Digital Wellbeing & parental controls In this menu you can find how much time you have spent on the phone and even on each app. You can customise the time limit for using the phone so that have a healthy and balanced life. In addition, parents are able to restrict their children's usage time to manage their browsing habits. 9.15 Google Touch to configure your Google account and service settings. 9.16 Accessibility System 9.17.1 About phone 9.17.
9.17.6 Developer options To enable this function, go to Settings > System > About phone, then touch Build number 7 times. Now Developer options is available. The developer options contain settings that are useful for developing Android applications. 9.17.7 Reset Tap to reset all network settings and app preferences, you won't lose your data with these settings. If Factory data reset is selected, all data in your phone's internal storage will be erased, please back up your data before reset. 9.17.
11 Accessories........................... 12 Warranty............................... Standard accessories 1. Charger 2. USB Cable 3. LCD sticker 4. Quick Start Guide 5. Product safety information leaflet • Accessories depend on country. • Only use the Alcatel batteries, chargers, and accessories included along with your device.
If the defect is confirmed, your phone or part thereof will be either replaced or repaired, as appropriate. Repaired phone and accessories are entitled to a one (1) month warranty for the same defect. Repair or replacement may be carried out using reconditioned components offering equivalent functionality. This warranty covers the cost of parts and labor but excludes any other costs.
13 Troubleshooting................... Before contacting the service centre. here are some instructions to help you troubleshoot your device: • For optimal operation, fully charge the battery. • To improve the phone’s performance, remove unnecessary files or apps on your phone. • Update your phone's software via the System update. Alternatively you can touch Settings > System > System update to update software. • Reset your phone via Factory data reset. Touch Settings > System > Reset > Factory data reset.
My phone can't charge properly • Make sure that you are using the Alcatel charger that comes with the phone. • Make sure that your battery is not completely discharged; if the battery power has been empty for a long time, it may take around 20 minutes to display the battery charging indicator on the screen. • Make sure that charging is carried out under normal conditions (0°C (32°F) to 40°C (104°F )). • When abroad, check that the voltage input is compatible.
• Check your subscription status with your operator (credit, SIM card validity, etc.). • Make sure that you have not forwarded incoming calls. • Make sure that you have not barred certain calls. • Make sure that your phone is not in aeroplane mode. The caller’s name/number doesn't appear when a call is received • Check that you have subscribed to this service with your operator. • Your caller may have concealed his name or number. I can't find my contacts • Make sure that your SIM card is not broken.
• Verify the server centre number or your MMS profile with your operator. • The server centre may be swamped. Try again later. SIM card PIN locked • Contact your network operator to obtain the PUK (Personal Unblocking Key) code. I can't connect my phone to my computer • Check to make sure the USB port is not broken. If it’s not working, try another USB port on your computer. • Make sure USB drivers are properly installed. • If you are using a Windows computer, make sure it supports MTP mode.
• If you don’t remember your Google account credentials, complete Google account recovery procedures. • If you still cannot access your phone, apply to the authorised repair centre, but remember that it will not be regarded as warranty case. I forgot some passwords/codes/keys on phone • Perform a factory data reset. • If you still cannot access your phone, apply to the authorised repair centre, but remember that it will not be regarded as a warranty case. 14 Specifications.......................
GPS: Expansion Slot: BDS/GPS/Galileo,with A-GPS microSD™ memory card (Availability of microSD card depends on market) Connectivity: Note: Specifications are subject to change without prior notice. • Bluetooth BT4.2 • Wi-Fi 802.11b/g/n • 3.
