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User manual AEPMU010-010 how Thank you for choosing one of our telephones, and for your confidence in France Télécom. Your digital telephone offers you all the latest design features, so that it is very easy to use, while providing the most efficient means of communication. This easy-to-use telephone offers you: n a receiver that is pleasant to use: it fits nicely in the hand with a flexible grip section(1), n communication is even more convenient using the audio keys (loudspeaker, hands free(2), etc.
How to use this guide ? AEPMU000-005 how • Actions • Audio keys Lift the receiver. Loudspeaker. Hang up. Hands free. Description of an action or context. Adjustment “reduce”. Adjustment “increase”. • Display Smith John Partial view of display. • Programmable keys and icons • Other fixed keys 3 • Keypad Line key. Fixed key. Icon corresponding to key. MENU key. Key programmed by technician to access service. Numeric keypad. • Other symbols used OR Alternative to action sequence.
Contents generated Toc Getting to know your 4020 telephone . . . . . . . p. 8 Getting to know your 4010 telephone . . . . . . . p. 10 1. Using your telephone . . . . . . . . . . . . . . . . . . . . . p. 12 1.1 1.2 1.3 1.4 1.5 1.6 1.7 1.8 1.9 1.10 1.11 1.12 1.13 1.14 1.15 1.16 1.17 4 1.18 4 Making or answering a call without lifting the receiver (hands free)* . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Making an outside call . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents 2. During a conversation . . . . . . . . . . . . . . . . . . . . p. 24 2.1 2.2 2.3 2.4 2.5 Calling a second person during a conversation . . . . . . . Answering a second call during a conversation . . . . . . . Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Switching between calls (Broker call) . . . . . . . . . . . . . . . Three-way conference with internal and/or external correspondents (conference) . . . . . . . . . . . . . . . . . . . . . 2.
Contents 4. Keep in touch . . . . . . . . . . . . . . . . . . . . . . . . . . . p. 45 4.1 4.2 4.3 4.4 4.5 4.6 4.7 4.8 4.9 4.10 4.11 4.12 4.13 4.14 4.15 6 5. p. 45 p. 46 p. 47 p. 48 p. 49 p. 50 p. 51 p. 51 p. 52 p. 52 p. 53 p. 54 p. 55 p. 56 p. 57 Managing your charges . . . . . . . . . . . . . . . . . . . . p. 59 5.1 5.2 5.3 6 Selecting calls to be diverted. . . . . . . . . . . . . . . . . . . . . . Diverting calls to another number (immediate diversion) . . . . . . . . . . . . . . . . . . . . . . .
Contents 6. Programming your telephone . . . . . . . . . . . . . . p. 61 6.1 6.2 6.3 6.4 6.5 6.6 6.7 6.8 6.9 6.10 6.11 6.12 7 Initializing your voice mailbox . . . . . . . . . . . . . . . . . . . . . Customising your voice greeting. . . . . . . . . . . . . . . . . . . Modifying your personal code. . . . . . . . . . . . . . . . . . . . . Selecting ringer tune and adjusting volume . . . . . . . . . . Adjusting screen brightness. . . . . . . . . . . . . . . . . . . . . . . Selecting language . . . . . . . .
Gettingto toknow knowyour your4020 4020telephone Getting telephone Telephone APRMU000-010 To check or modify your key programming. Light indicating messages received. een displays several pages of information concerning the Calling from your personal directory ble keys and icons ke a call, activate a service or manage your calls. associated with each of these keys: ns: Incoming call (flashing). Call in progress Mute key so that your correspondent can no longer hear you.
Telephone generated ogramming. Light indicating messages received. Display The screen displays several pages of information concerning the present call. tory n Programmable keys and icons To make a call, activate a service or manage your calls. Icons are associated with each of these keys: Call icons: Incoming call (flashing). Call in progress. Call on hold. Call on common hold. Function icons: Function active. Function requiring action. Terminal or line busy.
Gettingto toknow knowyour your4010 4010telephone Getting telephone Telephone AEAMU000-020 Display Comprises several pages giving information on the current call. Programmable keys and LEDs The keys are divided into line keys, corresponding to the line LEDs, and function keys. Line LEDs Call in progress. Incoming call (flashing). Callback (flashing). Call on hold (flashing). Function LEDs Function active. Some function keys are preprogrammed: Accessing specific features.
Installing the programmable key label AEPMU000-030 How A printed label is supplied with the terminal. This should be installed beneath the programmable keys. 11 1. 2. 3. 4. Insert a flat “ blade ” into the slot (1 slot per key block). Raise the cover. Slide the printed label into position. Replace the cover.
1 Using your telephone AEPMU050-010 Other 1.1 Making or answering a call without lifting the receiver (hands free)* OR OR line key number required you are in hands free mode terminate your call During a conversation, you can lift the receiver without terminating the call. 12 during a conversation * 4020 telephone only.
AEPMU050-020 1.2 Making an outside call • Making a call: AEPMU050-030 OR “Outside line” key number required 015566.... tells you the status of your call Using your telephone 1 0 is the default code for an outside line. 13 1.
1 AEPMU050-040 1.4 Calling your correspondent by name (company directory) Smith John first letters of your correspondent’s name proposes a name and the corresponding number • If name is OK: make the call • If name is not OK: you can refine the search by adding more characters to the search name or by consulting the various proposals.
On 4010 telephones: this function requires a “Call by name” programmed key. When the key is pressed: a name is displayed first two letters of correspondent’s name * OR OR show next or previous name enter if name is OK LONG PRESS OR erase name displayed Using your telephone 1 * Enter a letter: the keys on the numeric keypad also correspond to letters which are displayed when you press the key.
1 AEPMU050-050 1.5 Calling from your personal directory AEPMU050-060 the system automatically dials the number directory number required (0 to 9) To enter your numbers see 'Programming your personal directory'. On 4010 telephones: use the preprogrammed key to access your personal directory: 16 1.6 Calling from the common directory Your terminal has access to a common directory of outside numbers.
AEPMU050-070 1.7 Receiving a call AEPMU050-080 your telephone rings Smith John correspondent’s name or number • To answer OR 1.8 17 Using your telephone 1 Filtering calls using the voice mailbox This service lets you filter incoming calls to your voice mailbox. When your caller leaves his message you can choose to communicate with him.
1 AEPMU050-090 • When you receive a call : you hear the message left by your caller 015566.... AEPMU050-100 name or number of the caller OR OR OR lift the receiver 1.9 18 select the 'Redial' function 1.10 hands free to take the call to stop listening only same key to stop listening and deactivate the screening Redialling* OR OR select the No.
AEPMU050-110 • Redialling the stored number: “Temporary number” programmed key On 4010 telephones: use the preprogrammed key to access your personal directory: 1.
1 AEPMU050-120 1.12 Answering an internal call in intercom mode* You can answer without lifting the receiver. When you receive an internal call, your telephone rings and you are connected directly in hands free mode. The screen shows the caller’s identity. AEPMU050-130 corresponding LED lights up activate intercom mode cancel intercom mode * 4020 telephone only. 1.
AEPMU050-140 1.14 Making an ISDN call screen shows number dialled “ISDN” programmed key number called • To correct the number: OR move cursor Using your telephone 1 • To send the call: LED corresponding to “ISDN” key remains lit up throughout the call 21 • Sending a subaddress : You may have to add a four-digit subaddress to your correspondent’s number (to obtain a fax, PC, telephone, etc.).
1 AEPMU050-150 1.15 Hiding your identity (ISDN call) When you call an internal or an outside ISDN number, your number is automatically sent. You can hide your identity before sending your call. AEPMU050-160 hidden identity remains active while key icon is lit up “Secret” programmed key same key to cancel 1.
AEPMU050-170 1.17 Activating the loudspeaker during a conversation (receiver lifted) AEPMU050-180 During a call OR activate loudspeaker adjust volume (7 levels) deactivate loudspeaker 1.18 Mute, so that your correspondent cannot hear you * • You can hear your correspondent but he/she cannot hear you: 23 Using your telephone 1 corresponding LED lights up during a conversation disable microphone resume the conversation * 4020 telephone only.
2 During a conversation AEPMU060-010 Other 2.1 Calling a second person during a conversation during a conversation OR DTMF to disable number of second correspondent name of second correspondent* OR OR line key directory number required (0 to 9) the first call is on hold 24 • To cancel your second call and recover the first: line key for which icon is flashing If you make an error, hang up: your telephone will ring and you will recover your first call. * 4020 telephone only.
AEPMU060-020 2.2 Answering a second call during a conversation • A second correspondent is trying to call you: AEPMU060-030 during a conversation Smith John caller's name or number flashing for 3 seconds line key for which icon is flashing the first call is on hold • To recover your first call: During a conversation 2 25 line key corresponding to icon If you hang up without answering the second call, your telephone will ring. 2.
2 AEPMU060-040 • If the number receiving the transfer answers: OR if allowed by system configuration You can also transfer your call immediately, without waiting for the number to answer, using either of the two methods described above. Transfer between two outside calls is not generally possible (depends on country concerned and system configuration). On 4010 telephones: use the preprogrammed key to access the “Transfer” function: 2.
AEPMU060-050 2.5 Three-way conference with internal and/or external correspondents (conference) During a conversation, a second call is on hold.
2 AEPMU060-060 2.6 Placing a call on hold (hold) • Exclusive hold: During a conversation, you wish to place the call on hold and recover it later, on the same telephone. your call is placed on hold line key • Recover the call on hold: line key corresponding to icon 28 • Common hold: To recover your call on any telephone in your system.
AEPMU060-070 2.
2 AEPMU060-080 2.8 Getting information about camped-on calls • Another call is received: during a conversation, you hear a beep beep call is automatically placed on hold Smith John identity shown briefly • You wish to take the call immediately: first call is automatically placed on hold 30 line key corresponding to icon If several calls are received simultaneously, only the last one is shown.
AEPMU060-090 2.9 Intrusion into an internal conversation Your correspondent’s line is busy. If the number is not “protected” and if authorised, you can intrude into the call: AEPMU060-100 OR 'Intrude on a call' programmed key code for function 'Intrude on a call' same key to cancel • Protection against intrusion: OR 31 “Protect a call” programmed key or function code During a conversation 2 recorded message No. Protection is cancelled when you hang up. 2.
3 Sharing AEPMU070-010 Other 3.1 Receiving supervised call ringing To receive the special ringing for calls to another number: AEPMU070-020 “Supervised call ringing” programmed key same key to cancel This service must have been programmed by your installation technician. 3.2 Answering the general bell When the operator is absent, outside calls to the operator are indicated by a general bell.
AEPMU070-030 3.3 Manager/secretary filtering System configuration allows “manager/secretary” groups to be formed, so that the manager’s calls can be directed to one or more secretaries. • From the manager’s or secretary’s telephone: Sharing 3 calls to manager’s number are filtered by the selected person (secretary, for example) “Filter” programmed key same key to cancel 33 Filtering is indicated on the manager telephone screen and on the programmed keys of the manager and secretary telephones.
3 AEPMU070-040 3.4 Call pick-up You hear a telephone ringing in an office where no-one can answer. If authorised, you can answer the call on your own telephone. • If the telephone ringing is in your own pick-up group: OR “Group call pick-up” programmed key or function code • If the telephone ringing is not in your pick-up group: OR “Terminal call pick-up” programmed key or function code 34 Enter number of ringing telephone The system can be configured to prevent call pick-up on certain telephones.
AEPMU070-050 3.5 Answering briefly in place of the operator Outside calls to the operator will ring on your telephone and you can answer the call: AEPMU070-060 Sharing 3 your telephone will ring at the same time as the switchboard “Operator help” programmed key same key to cancel • Calls to the switchboard: 35 calls to the switchboard will ring on your telephone “Operator help” programmed key 3.6 Monitoring calls to other terminals Calls to other numbers can be directed to any telephone (max.
3 AEPMU070-070 3.7 Hunting groups • Hunting group call: AEPMU070-080 Certain numbers can form a hunting group and can be called by dialling the group number. • Temporary exit from your hunting group: OR “Hunting group out' programmed key or function code your group number • Return into your group: OR 36 “Hunting group in' programmed key or function code your group number Belonging to a group does not affect the management of direct calls.
AEPMU070-090 3.8 Calling an internal correspondent on his/her pager The number called does not answer and you know that the person called has a pager: Sharing 3 OR number called “Paging” programmed key or function code paging in progress is displayed Your correspondent can answer from any telephone in the system. 37 3.9 Calling a correspondent on his/her loudspeaker Your internal correspondent does not answer.
3 AEPMU070-100 Sending a written message to an internal correspondent 3.10 OR message number called OR Malvei first message in list (max.
• If selected message has to be completed: OR enter appropriate data erase entry send selected message Sharing 3 On 4010 telephones: use appropriate preprogrammed key to access “Message” or “Transfer” function: LONG PRESS erase entry 39 39 Sha
3 • The 27 standard messages are shown below: 1 Call me back 15 Meeting on ___ (*) 2 Call me back tomorrow 16 Meeting on ___ at _:_ (*) 3 Call me back at _:_ (*) 17 Out for a while 4 Call back _____ (*) 18 Absent for the rest of the day 5 Call the attendant 19 Absent, back at _:_ (*) 6 Call the secretary 20 Absent, back on ___ at _:_ (*) 7 I will call back at _:_ (*) 21 On vacation, back on ___ (*) 8 Use paging 22 External meeting 9 Please fetch your fax 23 External meetin
AEPMU070-110 3.
3 AEPMU070-120 3.12 Sending a recorded message to a number / a distribution list personal code OR correspondent’s no. or list no. correspondent’s name or list name apply Ready to record OR add a correspondent 42 record message Are you sure ? Recording ...
AEPMU070-130 3.13 Broadcasting a message on the loudspeakers of a station group A message not requiring an answer can be broadcast on the loudspeakers within your broadcast group: AEPMU070-140 Sharing 3 speak, you have 20 seconds number of broadcast group The message will only be broadcast on terminals not in use and which have a loudspeaker. 3.14 43 Answering a call on your pager A call on your pager can be answered from any telephone within the system.
3 AEPMU070-150 3.15 Allocating an outside line If authorised, you can transfer an outside line to another terminal, thus enabling that person to make an outside call. during an internal conversation “Allocate outside” programmed key your internal correspondent now has an outside line and can dial To know the cost of the call, press the “Allocate & charge” programmed key instead of the “Allocate outside” key, to allocate the line (see “Managing your charges”).
4 Keep in touch AEPMU080-010 Other 4.1 Selecting calls to be diverted When a diversion is applied, you can select the types of call to be diverted: outside, internal, all.
4 AEPMU080-020 4.2 Diverting calls to another number (immediate diversion) The number can be your home, portable or car phone, voice message or an internal extension (operator, etc.). OR diversion key or “Immediate diversion” function code number called diversion is acknowledged OR your telephone is no longer active 46 diversion is displayed, with number or name to which the calls are diverted General remark concerning diversions: the number to which your calls are diverted can be programmed.
AEPMU080-030 4.
4 AEPMU080-040 4.
AEPMU080-050 4.
4 AEPMU080-060 4.
AEPMU080-080 Forwarding your calls from the receiving terminal (“Follow me”) • You wish to receive your calls in your present location: 4.7 Use the “Follow me” function. OR “Follow me” programmed key or function code your extension number Keep in touch 4 message “4-Div” is displayed OR 51 your extension number 4.
4 AEPMU080-090 4.9 Diverting all group calls You can divert all your group calls to another internal number: AEPMU080-100 OR “Divert group calls” programmed key or function code number receiving diversion diversion is acknowledged 4.10 52 OR When you return, cancel all diversions OR OR “Cancel all diversions” programmed key or function code acknowledgement of cancellation of diversion is displayed.
AEPMU080-110 4.
4 AEPMU080-120 4.12 Do not disturb You can make your terminal temporarily unavailable for all calls.
AEPMU080-130 4.13 When you return, consult recorded messages The light indicates that messages have been received.
4 AEPMU080-140 4.14 Leaving a recorded message for internal callers You can leave a message on your terminal which will be displayed on the screen of the terminal calling you. Malvei “Divert to text” programmed key first of the 27 messages follow instructions to select message Message is selected in the same way as in: Sending a written message to an internal correspondent.
AEPMU080-150 4.15 Consulting written messages The light indicates that messages have been received.
4 On 4010 telephones: use the preprogrammed key to access the “Message” function: LONG PRESS 58 58 erase message displayed
5 Managing your charges AEPMU090-010 Other 5.1 Charging your calls directly to business accounts You can charge the cost of your outside calls to business account numbers. AEPMU090-020 OR “Business account code” programmed key or function code number of business account • Adding or changing a business code during a call: “Business account code during call” programmed key 5.
5 AEPMU090-030 • At the end of the call, you are called back and you can: 1.Read information concerning call (cost, duration, number of units...). 2.Print a charge ticket. twice On 4010 telephones: use the preprogrammed key to access the “Transfer” function: 5.3 Charging the cost of an outside call to your company * If authorised, when travelling or from home, you can call a public network subscriber and charge the cost of the call to your company.
6 Programming your telephone AEPMU100-010 Other 6.1 Initializing your voice mailbox light flashes enter your personal code then record your name according to voice guide instructions Your personal code is used to access your voice mailbox and to lock your telephone.
6 AEPMU100-020 6.2 Customising your voice greeting You can replace the greeting message by a personal message. AEPMU100-030 voice message service Are you sure ? Recording ... recording end of recording OR 62 apply 6.3 to return to the default message Modifying your personal code Your personal code is used to access your voice mailbox and to lock your telephone.
AEPMU100-040 6.4 Selecting ringer tune and adjusting volume You can select your ringer tune (choice of 8) and adjust the volume (1 to 7).
6 AEPMU100-050 6.5 Adjusting screen brightness screen brightness icon is displayed consecutive presses exit 64 Levels of brightness are scaled from 4 to 16.
AEPMU100-060 6.6 Selecting language AEPMU100-070 options selecting the language (key 1, 2, 3 or 4) 6.7 language apply your choice Programming direct call keys 65 0_. . . . . . .
6 AEPMU100-080 6.8 Programming your personal directory Name : directory number (0 to 9) current name is displayed OR erase current name enter new name OR 0_. . . . . . . 66 current number is displayed erase current name internal or outside number to be entered apply Press the '<-' key on the alphabetic keypad to delete a character.
• On 4010 telephones: Name : directory number (0 to 9) LONG PRESS current name is displayed OR erase current name 0_. . . . . . . current number is displayed enter new name * LONG PRESS erase current name 67 OR Programming your telephone 6 internal or outside apply number to be entered * Enter a name: the keys on the numeric keypad also have letters which can be displayed by consecutive presses.
6 AEPMU100-090 6.
AEPMU100-100 • At the programmed time, your telephone rings: to acknowledge If you are in conversation, the display flashes, a tone is sent and you will hear a beep. After three unanswered calls, a temporary callback request will be cancelled but a permanent callback request will remain in memory.If your calls are diverted to another terminal, the diversion is not applied to the reminder call. • To cancel your reminder request: Temporary Appt 69 6.
6 AEPMU100-110 6.11 Broadcasting background music on your loudspeaker You can broadcast background music on the loudspeaker of your telephone (depending on configuration): AEPMU100-120 when telephone is not in use, background music is played same key to cancel The music stops when a call is made or received and starts again when you hang up.
6.
Declaration of conformity AEPMU120-010 howtoc We, France Telecom, 6, Place d’Alleray 75505 Paris Cedex 15 hereby declare that we assume the products covered in these instructions to be compliant with the essential requirements of Directive 1999/5/CE of the European Parliament and Council. Any unauthorised modification to the products shall render this declaration of compliance null and void. 72 Standby power consumption = 0,35 W.
To contact your after sales department, please dial 4couv monday to saturday from 8 a.m to 8 p.m (except bank holidays) France Télécom 6, place d’Alleray - 75505 Paris Cedex 15 S.A. au capital de 9 869 333 704 € - 380 129 866 - RCS Paris Notre site internet : http://www.francetelecom.
