User guide

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Unable to receive incoming calls
Make sure your phone is switched on and connected to a network (check •
for overloaded or unavailable network)
Check your subscription status with your operator (credit, SIM card valid, etc.)•
Make sure you have not forwarded incoming calls (see page 48) •
Make sure that you have not barred certain calls•
Make sure that your phone is not in flight mode•
The caller’s name/number does not appear when a call is received
Check that you have subscribed to this service with your operator•
Your caller has concealed his/her name or number•
I cannot find my contacts
Make sure your SIM card is not broken•
Make sure your SIM card is inserted properly•
Import all contacts stored in SIM card to phone•
The sound quality of the calls is poor
You can adjust the volume during a call by pressing the volume key•
Check the network strength •
Make sure that the receiver, connector or speaker on your phone is clean•
I am unable to use the features described in the manual
Check with your operator to make sure that your subscription includes this •
service
Make sure this feature does not require an ALCATEL ONE TOUCH accessory•
When I select a number from my contacts, the number cannot be dialed
Make sure that you have correctly recorded the number in your file•
Make sure that you have inputted the country prefix when calling a foreign •
country
I am unable to add a contact in my contacts
Make sure that your SIM card contacts are not full; delete some files from •
your SIM card or save the files in the phone contacts
My callers are unable to leave messages on my voicemail
Contact your network operator to check service availability•
I cannot access my voicemail
Make sure your operator’s voicemail number is correctly entered in •
"Messages\Options\Alerts\Voicemail"
Try later if the network is busy•
I am unable to send and receive MMS
Check your phone memory availability as it might be full•
Contact your network operator to check service availability and check MMS •
parameters (see page 32)
Verify the server centre number or your MMS profile with your operator•
The server centre may be swamped, try again later•
The flickering
icon is displayed on my standby screen
You have saved too many short messages on your SIM card; delete some of •
them or archive them in the phone memory
SIM card PIN locked
Contact your network operator to obtain the PUK code (Personal •
Unblocking Key)
I am unable to connect my phone to my computer
Install ALCATEL ONE TOUCH PC suite first of all•
Check that your computer meets the requirements for ALCATEL ONE •
TOUCH PC Suite installation
Make sure that you’re using the right cable from the box•
I am unable to download new files
Make sure there is sufficient phone memory for your download•
Select the microSD card as the location to store downloaded files•
Check your subscription status with your operator•
The phone cannot be detected by others via Bluetooth
Make sure that Bluetooth is turned on and your phone is visible to other users •
Make sure that the two phones are within Bluetooth’s detection range•